Helpdesk Freelancers

Showing 33 freelancers

Helpdesk Freelancers

Showing 33 freelancers

  • Mechanical Engineer, Customer Support Representative, Translator

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made … more

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made use of AutoCAD for different drawings, mostly 2D. I'm Albanian with a sound knowledge of English, Italian, Russian languages. I've the title European Railway Engineer. I'm diesel-electrical locomotive engineer. I've also a successful experience with automotive industry (managing the Warranties and Spare Parts for different auto brands). I have participated and discussed in international railway meetings and I've organized myself such events. In some such events I've made simultaneous translation. I've very good PC skills. I've created three MS Access databases for two different companies. One of the databases includes VBA code as an interactive database for passenger trains timetable. I've created different PowerPoint presentations.  less

    helpdesk-support ebay-motors autodesk microsoft-excel microsoft-access microsoft-powerpoint microsoft-visual-basic 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 7489 HOURS
    • ALBANIA
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 25 TESTS
  • Wordpress Expert and Certified System Administrator

    Wordpress expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft/Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working … more

    Wordpress expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft/Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.  less

    wordpress website-development technical-support cpanel whm computer-maintenance computer-networking helpdesk-support plesk 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 2409 HOURS
    • SERBIA
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 12 TESTS
    GROUPS:
  • Systems Administrator, Help Desk Support, SharePoint and HTML

    I am seeking opportunities where I can apply my skills on PC, server, network and technical support. I am here to provide solutions remotely (using various remote desktop sharing tools). I am knowledgeable in the following areas as well: HTML, CSS, Sharepoint, PHP, Joomla, Drupal, Wordpress and databases such as MS SQL, MySQL and Oracle.

    windows-administration linux-system-administration unix-system-administration network-administration sql microsoft-sharepoint-administration helpdesk-support html css wordpress 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 3540 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 19 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
  • Reliable Technical Support | HelpDesk | Sound and Video Editor

    I am an enthusiastic and dedicated professional. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Over the past 9 years I've been … more

    I am an enthusiastic and dedicated professional. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Over the past 9 years I've been working as a Technical Support Specialist through phone, email and chat. I started on DSL support which escalated to Home Networking, Computer troubleshooting (Mac OSX, Windows Platforms), and email support such as Microsoft Outlook and Outlook Express. I joined Dell as a Technical Support Tier2 which handles escalated cases for virus, spyware, malware, OS, connectivity and networking issues. Very familiar with dell hardware issues, Jailbreak/unlock IOS (cracked apps) and PS3 (JB Games Int/Ext), Remote Desktop Applications such as LogMeIn and TeamViewer. Given a chance, you can expect that I'll do my best. Video editing is a passion of mine. I use audacity for noise removal and Adobe Premiere Elements 12, Final Cut Pro X, Camtasia Studio 8, iMovie for video editing needs.  less

    helpdesk-support vmware-administration network-administration windows-administration final-cut-pro video-editing data-recovery apple-ios-jailbreaking website-development hardware-troubleshooting 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 2152 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
    ASSOCIATED WITH:
  • Your windows systems administrator

    Always learning, never stop, always hungry for knowledge I'm a creative mind that wants to start freelancing as young as...well, I learnt about freelancers. I fell in love with this world just by reading, getting to establish work … more

    Always learning, never stop, always hungry for knowledge I'm a creative mind that wants to start freelancing as young as...well, I learnt about freelancers. I fell in love with this world just by reading, getting to establish work relationships with people all around the world, isn't that appealing? It's now time for me to notice if it's as pretty as I've read. I'm an IT professional with experience on systems administration and web programming, something around 2 years. Although I consider myself an outstanding programmer, I know there are lessons to learn, and I don't really mind since If I didn't like learning I wouldn't have chosen this career, would I? My main objective right now is to get as much experience possible either in systems administration, a field I love, or web programming, a field in which I have experience and love as well, in a lot of different projects if possible, varying the experience from one to the other. Hope to make business with you reader Manuel M.A.  less

    customer-support technical-support sql mysql c c++ html css ajax php jquery translation-english-spanish translation-spanish-english linux-system-administration bash libreoffice network-administration customer-service helpdesk-support windows-7-administration windows-xp-administration wordpress 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1105 HOURS
    • SPAIN
    • LAST ACTIVE
    • 14 PORTFOLIO ITEMS
    • 6 TESTS
  • Versatile, US educated

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python … more

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python for web-scraping, writing formulas in Excel & Google spreadsheets, email support, light phpMyAdmin tasks, etc. Please checkout my oDesk profile and portfolio. I offer accuracy and versatility at an affordable rate; I believe that quality work takes time. I identify with the tortoise in Aesop's fable - The Tortoise and the Hare..  less

    sw-configuration-management software-testing software-qa-testing microsoft-excel google-spreadsheet sql technical-writing bookkeeping chicago-manual-of-style translation-filipino-english helpdesk-support windows-xp-administration customer-service email-handling call-center-management network-administration firewalls technical-support transcription scripting python internet-research english-tutoring teaching-english 00 more less
    • $11.11 HOURLY RATE
    • 4.8
    • 2238 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 22 TESTS
  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $12.00 HOURLY RATE
    • 5.0
    • 2086 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 19 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows … more

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile  less

    dotnetnuke windows-administration database-administration crm e-learning sql microsoft-excel isa-server microsoft-hyper-v-server network-administration microsoft-exchange-server dns technical-documentation document-review translation microsoft-dynamics business-intelligence api-documentation plesk ftp mysql php asp.net linux-system-administration ubuntu aspdotnetstorefront html html5 windows-7-administration windows-8-administration windows-xp-administration helpdesk-support translation-english-turkish 00 more less
    • $48.89 HOURLY RATE
    • 5.0
    • 2202 HOURS
    • TURKEY
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 14 TESTS
    GROUPS:
  • Project Manager, Operations Manager, BA, and QA Analyst

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new … more

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new strategies to increase the work place satisfaction & the revenues, add varieties to service and product offerings, build extended cross functional teams from the scratch, acquired resources and managed their offshore operations. I've dealt with many business domains including Retail, Asset management, Logistics [including reverse logistics], Market Research, ERP, CRM, Content Management, Social Media, eCommerce, Mass Domain Development and Life Insurance during the past 13 years. Responsible for building datacenters for couple of small to mid size companies focusing internal and external needs. Helped couple of organizations in the past to acquire and manage quality communities and execute targetted social media and email marketing campaigns towards the communities. I've participated in all the phases of SDLC for development of small scale web sites to large scale, distributed, enterprise level applications. As an expert business analyst, I can start with very little details and can elaborate/elicit necessary business requirements within the agreed upon scope to move ahead with the project activities. I am not a traditional business analyst who is stick into producing lengthy business requirements. I do produce business requirements diagrams, wireframes, business scenarios in workflows, suggestions on usability improvements and test data to validate the deliverables. I've helped many organizations to setup their project execution processes covering project management, business analysis, development and testing and helped them to come-up with necessary artifacts to maintain a higher level of visibility to the stake holders and the project team members. I am an expert in process methodologies and helped couple of local and foreign companies to obtain ISO 9000 series and CMMi level 3/4 certifications with less hassle. Do have the access to a mini test lab with cross browsers and three of the main operating systems. Apart from that, my test lab has the access to an internal document management system plus a bug tracker to help any of my clients. My QA service offerings include but not limited to testing, test case preparation, planning various test techniques and strategies and improving the quality. Apart from that I can contribute towards organizational goals such as implementing TQM standards. I've prepared many test plans, requirement specs; use case documents, test reports and test cases. I've achieved many milestones during the last 10 years naming; 1. Helped a NY, US based retail solution provider to identify the test scope for their third generation POS and Asset Management solution (After having a thorough analysis, managed to reduce the regression scenarios to 300 from 12000 odd bugs from their issue tracker. I helped them to generate regression and acceptance scenarios covering all the business cases and day-to-day and special transactions). 2. Initiated the testing practices at Cambridge, UK based software service provider. I implemented a CMMI level 3 ready process using agile practices. 3. Initiated the testing practices at US based hosted service provider and expand the team to 7 members covering three product platforms. Setup a CMMI level 3 ready process using agile SCRUM practices and reduced the bug count to .1 for KLOC. I brought down the critical or high priority issues on a UAT To 0. 4. Managed to analyze the V 1.2 of a large, enterprise scale logistics solution and prepared a 600 pages long requirement spec for the V 2.0 with major feature and performance enhancement requirements. 5. Managed to test three RIA applications focusing logistics, ERP/CRM and supply chain management. 6. Brought in Seattle, WA based software solutions provider to the local market (worked with their Director, Technology in terms of setting up the operations), convince them on the capabilities and growing the initial headcount of 3 to 33 in 18 months (budget grows to 4000 US$ to 40000 US$ a month). 7. In 2007, I was instrumental for relocating a large help-desk operation (a distributed operation) to Sri Lanka and managing the operations. We were suppose to attend nearly 12,000 help-desk queries a week and I was responsible for hiring, training and managing the 24 x 7 operations from Colombo. You can find my personal profile at linkedin with the recommendations: http://lk.linkedin.com/in/chathurab Currently I am based in Colombo, Sri Lanka. This is a fantastic place to setup offshore operations as it’s blessed with quality and cost effective resources compared to many outsourcing destinations.  less

    business-development recruiting business-analysis requirements-analysis requirement-management project-management program-management product-management software-qa-testing software-testing business-plans customer-support helpdesk-support wordpress seo business-models business-proposal-writing data-center-operations 00 more less
    • $16.67 HOURLY RATE
    • 4.6
    • 1731 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Professional Search Engine Optimization and Marketing Consultant SEO

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in … more

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in project management and 4 years of experience in SEO. I speak, write and read fluently English, Hebrew, Russian and Lithuanian. I am always eager to learn new things and add more skills to my resume.  less

    seo-keyword-research project-management email-technical-support helpdesk-support link-building website-analytics website-development on-page-optimization off-page-optimization software-qa-testing 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 1480 HOURS
    • ISRAEL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
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