Pro-active, forward-thinking, and success driven business professional with 10+ years progressive experience. Up to date with modern administrative practices. Fast efficient, resourceful and knowledgable Offering advanced technical skills in Microsoft Office Suite and other applications/systems, high analytical thinking Providing quick turn around on projects and tasks. I possess excellent verbal and written communication skills and accustomed to working within budgets and meeting deadlines. An NDA is available upon request My impressive skillset includes: - Project Management | Copywriting - Writing | Proofreading | Editing - Time Management | Planning | Organization - Outstanding Verbal | Written communication skills I have also accrued 10 years of help desk experience related to interoffice troubleshooting
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On average, 12 LivePerson projects are completed every quarter on oDesk.
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LivePerson oDesk freelancers typically receive a client rating of 4.75.
Ana victoria G. Agency Contractor
To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..
Affordable and Professional Business Solutions for businesses and entrepreneurs, with over 20 years of experience in the business world, taking pride in my work and providing 110% of my time and support to my clients. 20 years of experience as an executive administrative assistant, project and business management. Jennifer is a talented website, graphics designer, SEO, social media expert and marketer with over 15 years of experience in the design field. She also has over 10 years of experience as a writer, who can write about any topic. I can also write press releases as well. Jennifer has taken these talents and years of experience to provide business consulting to other businesses and entrepreneurs. As a business consultant I love to see businesses succeed and I love to help them make better decisions, help them come up with better strategies which interns helps them to make more profits. You are looking at a creative, organized individual who is an independent thinker, organized, professional, trustworthy partner. If you are looking for a professional with these qualities and a long term partner look no further I am your person. I am worth my rate with over 20 years of combined experiences in many fields. I am from the united states and read, speak and spell in English. I am available during normal business hours of 8-6 pm Monday- Friday. If you want professional quality work you would look no further and hire me. I am looking for a long term relationship with the right clients. Please take a look at all of my skills available on my profile.
I've been part of Call Center & Customer Services through Phone & Live chat for over 6 years now. Along with customer services, I'm also good at all back end task related to Data entry, Data collection / processing / analysis, Ms-Office, emailing, etc. I've been always recognized & rewarded several time by current employer for my ability of taking quick decisions and balancing customer service & business requirement at the same time. My goal is to provide excellent service to my employer / clients / customers as per their expectation & TAT. More than money, I'm looking to have a long lasting business relationship with my clients & do everything possible for the growth of their business..
Hi, I'm interested in ongoing long term positions only; and I can perform smart, reliable, and diligent help in these fields: - bilingual RU-EN customer service; - Russian <-> English translation; - eCommerce data entry; - office data entry; - bilingual RU-EN Internet researching; - minor PhotoShop; - admin's support of different eCommerce projects. If you have found a matching point, don't hesitate to contact me. ----- russian, english, rus, eng, ru, en, ru/en, en/ru, rus/eng, eng/rus, trans, translator, translation, expert, wp, wordpress, joomla, magento, bitrix, ocr, data entry, pdf, office, pshop, photoshop, teamlead, team lead, seo, research, researching, search, customer service
I have 5 years bilingual (English and Spanish) experience working online with minimum supervision. I have great experience working as a translator, web researcher, virtual assistant, data entry, customer service, sales and more. My energy, analytic skills, organizational abilities, and creativity in tackling problems will make a positive contribution to your company. I am proficiency with IT systems, very quick learner with high problem solving skills, excellent work ethic, versatility and adaptability to face changes. I will always go that extra mile to make the difference doing my best to help your business.
Jennyfer Moreno Shek Agency Contractor
I have a successful 15-year record of accomplishment in profitable small business management. One of my talents is to master technology rapidly - completed a certificate in Office Support Specialist with concentration in Accounting, and received an Associates Degree of Applied Science. I am diplomatic and tactful with professionals and non-professionals at all levels. I'm Accustomed to handle confidential records, while producing accurate, reports in various types of software. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some my of knowledge is based on: ~ CRM (Salesforce, Infusionsoft, Zoho CRM, Microsoft Dynamics) ~ CMS Web Design & Maintenance ~ WordPress ~ Project Management (Huddle, Basecamp, Central Desktop, 5 p.m.) ~ Accounting Software (QuickBooks,Freshbooks, Outright, PeachTree) ~ Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC) ~ Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) ~ eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few!
Falesha Wojtysiak Agency Contractor
Please feel free to request my resume'. My objective is simple; to provide you with outstanding service and a perfect finished product. To me this includes; starting the job immediately, updating you on the progress of the assignment (without being asked to do so), making sure the work itself is flawless and completed before the due date. Ultimately making sure that you, the client, are completely satisfied in all aspects of the job I am hired to do. No excuses, the assignment done, correctly, the first time, with time to spare. I love being a contractor. It allows me to exercise my diverse skill set, and in turn assures I never get bored with my job, which I believe makes for a better finished product. I have worked for a city in Indiana as a transcriber. I have also done freelance work as a marketing consultant, logo designer, photo manipulator, mystery shopper, technical support for top gaming company, and actress/voice talent. So although I haven't had much experience with oDesk, I do have very much experience as a freelancing virtual employee.
• 5+ years of experience in the Customer Care (English Customer care agent at "Geogian Service Group" +Call center agent at "Bank of Georgia "+ freelance customer care agent ) • Translation English-Georgia or vice verse (working as freelance translator for many companies) • Dynamic relationship management and customer service professional experienced in profiling customers and matching their needs with the various product offering. • Building and maintaining enduring customer relationships to boost loyalty, return business and referrals. • Highly professional in delivering customer-focused service with a positive attitude. • Providing exceptional service, highly skilled in representing employer intelligently and professionally. • Strong listening skills with the patience to work with customers and understand their needs. • Ability to multi-task, energetic and able to adapt to a fast-paced environment where priorities change quickly. • Master’s degree in Public Relations, and Bachelors degree in Business Administration
JONNYS R RODRIGUEZ OBJECTIVE To obtain a position within a company where I can continue to learn and use my previous experience to advance my career in the customer service industry. EMPLOYMENT April 2009 – February 2011 Manpower/Synchronoss Technologies AT&T Mobility Team Lead • Supervision of agents under my teams, coaching and development. • Oversee department escalation team to ensure service levels are being met and follow up with any outstanding escalations via e-mail or phone calls. • Daily conference calls and weekly meetings with clients to discuss company changes, service levels and quality. • Training agents on new developments and company changes. • Daily Operation reports. Awards/Trainings • Leadership / Management Training • Leadership award • Customer Service Award May 2008 – June 09 Cloud10 Corp T-MOBILE Prepaid Customer Service Agent • Cell phone activations • Troubleshooting wireless devices and network systems. • Process payments to restore suspended services. November 2007 - April 2008 West Corporation Virgin Mobile Customer Service AYS • Handle Virgin Mobile cell phone activations. • Answer billing questions, adjustments and research payments. May 2006 - October 2006 Dorney Park & Wild water Kingdom Team Leader • Handle guests complaints and concerns. • Cash handling and operations. • Provide training to new employees. Awards/Trainings • Peanut Award (Customer Service Award). Oct 2005 - May 2006 Durbey Industries Inventory Clerk Count and record inventory during the beginning and end of shift, Make sure production lines have product. EDUCATION/CERTIFICATIONS • High School Diploma • Enrolled in online courses during the Fall at Phoenix University for Business Administration • S2 Institute Class D Security certify ication • Florida State Public Notary Commission expires November 2011 SKILLS • Supervisor/Leadership Training • Bilingual (Spanish) • Microsoft Office Suite • Microsoft Server, XP, Vista and Windows 7 • Nortel and Avaya phone systems • • Incoming and outgoing call center experience • Remedy Systems REFERENCES UPON REQUEST