Customer support Job Cost Overview
Typical total cost of oDesk Customer support projects based on completed and fixed-price jobs.
oDesk Customer support Jobs Completed Quarterly
On average, 1,086 Customer support projects are completed every quarter on oDesk.
Time to Complete oDesk Customer support Jobs
Time needed to complete a Customer support project on oDesk.
Average Customer support Freelancer Feedback Score
Customer support oDesk freelancers typically receive a client rating of 4.66.
I am a linux server administrator since 2009. I also offer tehnical and sales support for webhosting (cpanel,WHM),radio hosting (WHMSonic) and game hosting (GameCP). As a server administrator I work with Linux operating systems. As a webdesigner I work only with CMS's like Joomla, Wordpress, Prestashop. I have also skills in: - WHMCS - Microsoft Office - writing articles about hosting domain, articles about software
My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)
I have produced accurate, reliable, time sensitive results for many businesses working as a professional in customer service and administative management. Most recently I have been working remotely for an ecommerce firm taking orders, providing customer service and search engine optimization as needed. My skills in friendly communication, problem solving, technical solutions, accuracy against deadlines has been honed from many years of experience in a variety of environments. I am available 7 days per week for projects or on-going part-time tasks that will fill in the gaps to develop your business. You can count on me for honest support in the areas of order processing or other data-entry, SEO, telephone interviews, research, proofreading, bookkeeping assistance or a variety of administrative duties.
· 13 years customer service and project management experience. · Proven ability to manage multiple projects simultaneously in a deadline driven environment. · Strong organization skills with exceptional attention to detail & accuracy. · Effective team player. · Internet proficient and knowledge of web-based tools. · Excellent people skills and customer service orientation. · Experienced in MS office including Project, Excel, Access, Word, Power Point, Visio and Outlook. · Outstanding time management skills.
I am a multilingual graduate in Business & Commerce and an all round administrator with many years of experience in Sales & Marketing and Customer Service. I am fluent in five languages. I am a great salesman and have excellent communication skills. I enjoy working with the public. I always get the task I have been given done in a professional and efficient manner and I have proved these skills at work placements. I am a sociable person and easy to get along with. I am flexible and easy to approach. My projects have built my confidence as a person and hopefully will carry on so. In the past two years I have worked in and around web design including HTML newsletter programming and Social Media. I am specialised in Squarespace, Shopify, Mailchimp, Facebook and Instagram. I am currently working as a part time sales representative for one of the world's biggest newspaper and I'm looking for additional projects to work on individually or as part of a team from home or in an office. My rates are negotiable depending on the amount of hours or size of project.
Currently I am working in a bilingual service (English/French), I'm doing netwaork assistance with orange operator. I am studying in the same time -IT applied in business management- it's my bachelor last year. I have already developed a website from A to Z. And worked in different programs developement workshops with Java and also .NET, I am also preparing the TOEFL test to integrate a canadian university, I studied translation for 2 years and I was always first. I have also some basics in german I have an A2 level with Goeth institut. I am someone who learn fast and flexible.
- More than 8 project participating/leading as QA Engineer, QA Manager, Project Manager - good opportunities and wide experience to work with developers, testers, top managers remotelly - strong knowledge and expertise in applying of Agile, Waterfall development methodologies - skype, hangouts chats and calls (English, Russian, Ukranian) - project plans creating and following - project QA strategy creating and following - requirements analysis, testing, updating, approving - business logic/processes overview and applying to requirements - strong knowledge and expirience in a product development/testing/delivery/production/support/maintenance processes
BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at Amazon.co.uk I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn
U.S. born and raised - based in Atlanta, GA. Complex CRM implementation and configuration experience. Skill set lies primarily in designing, documenting, configuring, and training on systems within the UI. Complexity of CRM systems is equivalent to Salesforce.com's configuration capabilities. Able to create and run project plans, as well as interact with clients and host project calls with customer stakeholders. Certified SalesLogix CRM Implementor and Administrator - 2013. Reasonable hourly rates - discuss project details. Available for ongoing projects, occasional system administration, data entry/imports, or one-off implementations/re-implementations. Looking forward to hearing from you soon! -Samantha