I am a highly motivated 20 year old systems engineer. I have been interested in computers since I was very young and have worked with them professionally since I was 14. I love to what I do and take every opportunity I can to learn and build my skill set. My favorite thing to work with is hardware. I have built servers as a consultant on the side and for work for my entire working career. I have a strong understanding of all x86 computer sockets and the components that go with them. I have worked with Linux/BSD systems since I was 14 years old and Windows systems since I was 18. I have managed small individual server setups for hosting companies (cPanel, DirectAdmin, Webmin, and no control panel systems) as well as fifty plus server deployments for large enterprises. Currently, I manage Windows domains, firewalls, network peripherals, and all end user machines for approximately 20 companies.
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Dedicated and driven IT professional with comprehensive and expansive expertise in managed IT services, software application implementation, multiple operating systems support, training and troubleshooting of multiple software applications and hardware/equipment platforms.
Providing technical support for hardware and software issues Providing technical support over the phone to all IT users. Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone. Take ownership of a call and seeing it through to closure. Ensuring that all call details are captured and entered in the logging software. Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress. Provide troubleshooting and configuration support for client desktop software installation Account creation in Active Directory Resolving password issue Handling user’s request in Exchange 2010 VPN support
For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Tactful, Innovative, Social person, Work in group, Work under pressure, self motivated, self learning. - Strong problem solver who can design solutions and assist developers with issues. - Great sense of responsibility, Attention to details. - Familiar with optimization techniques - Can think outside the box.
A career focused IT professional with strong knowledge in server and desktop administration, networking, and data analytics. During the day I oversee IT operations of a 120+ employee multinational logistics company. Over 4 years of IT experience in various environments. When I'm not typing away at the keyboard and the weather is fortunate, I enjoy mountain biking and racing. I'm looking for some new IT challenges and sources of experience.
Desktop Support L1 & L2, 1 years of industry experience. I have done BCA Degree and Hardware Networking & security System Diploma. I also have some Experience in the following areas: CORE JAVA, HTML5, CSS, PHP & MYSQL.