Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.
Get Your Phone Support Project Started Today!
Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.
Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.
Phone Support Job Cost Overview
Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.
oDesk Phone Support Jobs Completed Quarterly
On average, 342 Phone Support projects are completed every quarter on oDesk.
Time to Complete oDesk Phone Support Jobs
Time needed to complete a Phone Support project on oDesk.
Average Phone Support Freelancer Feedback Score
Phone Support oDesk freelancers typically receive a client rating of 4.40.
BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at Amazon.co.uk I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn
Through outstanding design in software, entertainment, and website development, I will proudly take your concepts and forge them into gold. My goal is to become your modern-day blacksmith in software, website, and game entertainment. A broad range of skills provide a unique advantage by making me adaptable, and easy to integrate into project / team requirements. I am able to provide support in addition to professional, quality code and resources. It would be a pleasure to work with you and / or your team, and I look forward to meeting you.
A Team leader for the Quality Analyst team, writing test plans and doing testing as and when required. Manages a sizable team of 30 testers. Has around 4 years of experience in working on Atlasian jira and Bug tracker. 9 years of experience in PMS products in the Financial services industry, where in i have been responsible for Gap analysis for investment management Solutions, interviews with business users and articulating client expectations through formal documents, giving a product walk through as well as training the business users. I have played an important role in terms of ensuring clarity in project scope and ensuring that the delivery team obtains inputs at a sufficiently detailed level to eliminate ambiguity as far as possible and obtain execution comfort Apart from this i have been responsible for the support activities of clients in India, middle east, Africa, Europe, UK and USA.
Several years of administration experience in a variety of industries. I am a successful bilingual executive assistant with a drive for administration and a strong aptitude to manage a variety of challenging and diverse tasks to help you stay organized so that you can manage your business more effectively. Proficient in MS office suite,website, office & project management,data entry and more! No project too small. Let's discuss your project requirements and discuss how I can help you today!
20 years experience with computer tech support, consulting, installation, tutoring and troubleshooting. Been involved with the social networking scene since it started and know hot to set up an account in nearly every network. Also a poet, singer, songwriter and artist for most of my life. Seeking a work partnership with people that can see the value I will bring to them who want to pay me what I am worth.
Over 7+ years of experience in Avaya Unified Communications, call centers and related technologies. As a part of TOIP delivry team, I have gained a reasonable amount of experience in Designing, Configuring, installing, administering, monitoring, upgrading and troubleshooting various scenarios comprising of : Avaya Aura Communication Manager , Avaya S8xxx series servers , Branch gateways, Messaging (Modular Messaging, Communication Messaging and Aura Messaging), Application Enablement Server, System Manager & Session Manager, Presences Services, Circuit Packs and Media Modules, backing up of Avaya Systems regularlyLSP/ESS configuration and working, Avaya IP/Wifi/DECT Phones, Avaua Onex Products (One-x Agent, One-x Communicator, and One-x Attendant) Expertise in programming and maintaining Call center IP Telephony call flow. Expertise in designing Call flow diagrams. Interconnexion of Avaya Aura solution with third-party PBX Training users and Knowledges tranfer Good knowledges of network protocols:VoIP (SIP, H.323), ToIP, TCP/IP Project management
Technical Support Engineer, Customer support, Helpdesk, Support over phone, email or chat, Translation from and in English and German, Technical writing, System administration , Experience with the following : Windows 7 Win 8 Win XP Win Server 2003 Win Server 2008 Win Server 2008 R2 Win Server 2012, Win Server 2012 R2 C/C++ Java MySQL Visual C Visual Basic XAMPP Notepad++ SolidWorks Microsoft Excel (expert) Microsoft Word Microsoft Access Microsoft Windows Servers Microsoft SQL Server SQL SQL Configuration Manager SQL Management Studio
I am a business owner and as such I have excellent experience in all divisions of a business. Whether it is dealing with customer service, payroll, quality control or human resources. I will treat your business as if it were my own and I will get the job done with results to your liking. Besides having mastered the English Language, I am also fluent in Spanish. My goal is to become a member of a team and I will use that experience to enhance my own success in my business day to day activities to become even more successful, both for my company and for your own.