I've been programming professionally for over a decade, and as a hobby even longer, and have settled into a polyglot generalist form, able to quickly adapt to new technologies and methodologies. While I'm an unapologetic jack-of-all-trades, I'm most greatly focused in web programming (my adult passion), and to a lesser degree, design and art (my childhood passion). I also love data, maps, and visualization. I'm excellent at automation and finding ways to reduce manual effort. I hold a Bachelor of Science degree in computer science, earned in 2003. I speak English with native fluency and poor Japanese.
Process improvement Job Cost Overview
Typical total cost of oDesk Process improvement projects based on completed and fixed-price jobs.
oDesk Process improvement Jobs Completed Quarterly
On average, 12 Process improvement projects are completed every quarter on oDesk.
Time to Complete oDesk Process improvement Jobs
Time needed to complete a Process improvement project on oDesk.
Average Process improvement Freelancer Feedback Score
Process improvement oDesk freelancers typically receive a client rating of 4.74.
I value intellectual honesty, equanimity and dispassionate discourse, diversity of perspective, creative collaboration, scientific inquiry, and a healthy, nuanced sense of humor. I value people, not organizations. I draw a lot of diagrams and carry a notebook and whiteboard wherever I go. Given a pot of coffee, or a few pints, and a lot of markers, I'll talk shop for hours. I recently took up juggling just so I can think faster. Incidentally, it's also fun. Some wordier information follows. Since entering networking in 2004, I've had the good fortune of being given unfettered access to a smorgasbord of technologies from numerous vendors in a wide variety of implementations. The gestalt of this practical experience is enhanced pattern recognition, which has proven invaluable when encountering new technologies and unfamiliar systems. I've also developed a fairly unhealthy relationship with the Internet, and for all her vexing inconsistencies and mind-boggling architectural flaws, I always run right back. BGP had me at "Open." I strive always to distill recursive complexity from seemingly inextricable intricacy, reducing special cases to degenerate ones (though, in the wild, an 80% solution is often quite good). I prefer primary research and the considered development of new processes and best practices to the repetitive application of existing ones, and this drives me to automate the tedious bits wherever possible. I'm always in search of new and interesting problems--and new methods with which to solve them. To that end, I spend a great deal of time writing code and studying mathematics, all the while finding new applications to ground the theory. If I stumble upon a particularly recalcitrant problem, I teach everyone I see about it until some vital insight reveals itself or I find someone to instead teach me.
Making a Difference by Challenging Teams, Driving Change and Fostering Innovation. I am a results oriented Director level Executive with over 25 years proven results in operations management. I have the ability to drive operating plans, major projects, programs and initiatives from planning to producing significant bottom line results. A seasoned change agent who creates and delivers a clear vision, I have very solid record on instilling team culture and igniting competitive drive. I also have significant experience and success in leading, managing and continually developing superior business teams.
Detail-oriented, efficient and organized professional with extensive 10 yrs of experience in IT Service Management along with Training & Consulting. Possess strong problem solving skills, with the ability to make well thought out decisions. Resourceful interms of Post Go Live Support process for transitioned projects & ensuring adherence to Service Transition approach.
I'm an improvement-driven IT Professional with 13+ years of experience, from small businesses to Fortune 20 companies. As a developer, my QA experience allows me to be open minded towards my work. I easily leave my ego aside when errors are found in my code. My QA background also allows me to write better code because I know the bugs I'd look for as a tester. I am client-focused and quality-driven. I strongly believe in code reusability and documentation. As a QA professional, I write better defect reports because I know what developers are looking for. My development experience has helped reduce defect investigation time by 20%. I create a good relationship with developers because I can easily relate to their role. I'm passionate about productivity. I have used testing design techniques to decrease defects in production by 80%. I have taken full advantage of the tools available to my team to decrease their test case development time by 75%. I take pride in making things better, quicker, easier. I enjoy working with all sorts of people. I'm always open to hearing different points of view and finding a compromise. I listen to the underdogs because they might be the next revolutionaries. In my 6 years of global experience, I brought together remote teams from all corners of the world to keep my customers happy. I took pride in being accountable for the satisfaction of 30,000 users worldwide at IBM. I love leading, mentoring and motivating people. I'm always ready to help my coworkers and give tips to make their lives easier. I'm an ardent believer in knowledge sharing because I think reinventing the wheel is a waste of time. I've been able to decrease learning curves by 80%. Toastmasters has given me the opportunity to show my leadership skills and be valued for them. I have learned the power of communication, assertiveness and positive mindset. I want to help others be better communicators and ambassadors of their own brand. How can I help you?
Founder of sourceoflearning.com, provider of business and technology training worldwide. RMC’s exclusive Project Management (PMP) training partner in France and NW Africa. IASSC’s accredited (ATA) Lean Six Sigma Black Belt trainer 13 years of experience, mostly within Manufacturing and IT Services, managing large operations, global accounts, project deliveries, human resources, and evangelizing new operating models. Deep understanding of business environments and geographies (EMEA, NA) Execution focused, articulate, with an ability to break down complex problems into addressable tasks. Capable of achieving results consistently and in a sustainable manner by harnessing the commitment of team members and stakeholders
I’m a new breed of technology leader; recognizing the fusion of strategy, value, business acumen, experience, technology, and guerrilla tactics. Academic and professional experience coupled with years of project management have made me an effective leader with a broad based background in systems implementations, custom application development, process re-engineering, contract negotiations, and IT consulting.
I am a well experienced and educated IT Professional interested in providing IT consulting services to businesses from small to enterprise. My BS degree is in Information Security and Forensics. While earning my MBA, I became particularly interested in business process improvement which led me to connect with and become familiar with a certified OpenSpan developer and reseller. My published pay rate is a reference average only. I will adjust my rate based on the type of service performed between $35/hr and $145/hr.
Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,