I have been working in various IT departments over the last 17 years. I'm originally from the UK, now living in the USA. I am able to work within Pacific, Eastern & GMT business hours. Most of my career has been working for international investment banks. I started in 3rd line support before creating & heading up a team responsible for rapid deployment strategy management. The process we designed was taken as the sole methodology for the bank's work area recovery & replaced the production build processes. More recently, I worked in Business Continuity Management & Disaster recovery for a large Spanish bank where I was solely responsible for the design, implementation & support for their emergency relocation planning. This involved performing all levels of technical support to the business users & managing the expectations of their Executive Directors, as well as designing, testing & developing an automated environment would meet all of their critical process needs. I am able to write code in VBA, VBS and create applications in VB.net, including GUI front ends for an SQL backend and/or Active Directory interaction.
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 134 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.
Felix Albotra Agency Contractor
I've been building and marketing niche websites since 2010. And from that time frame, I consider myself as an expert in the field of niche marketing. Especially in finding profitable niche market, promoting niche sites and getting it rank in Google. Before I was introduced to the Virtual Assistance Industry, I was once a blogger until today where I gain knowledge and skills applying various Internet Marketing techniques. P.S. Visit [Niche Site Assistant dot com] for reference. You can also visit my personal blog at [Felix Albutra dot com].
I'm a programmer who loves everything about programming, I have experience with: C#, Visual Basic.net, Visual basic 6, c++, c, java, php, jquery etc, 3 years of experience working with c#, Visual Basic and Java. 2 Years of experience working with Qlikview 10 and 11.
Over the past years I have developed many skills which are needed in the present day world. From my experience, the main difficulty faced by the employers when outsourcing is that the employers are not thinking according to the employee's thinking pattern. But over the recent years and through my job experience, I believe that I can deliver the best. I am an ICDL certified in Microsoft packages. My core is multi-disciplinary.
RD Verma Agency Contractor
I am a young and flexible Virtual Assistant operating to build strong, industrial relationships with business. I welcome new challenges and assignments; and have a good record of providing skilled assistance, whatever your budget. With our work ethic of prompt delivery and good communication, I can make considerable difference to your business. Currently Seeking a long term position in an Organization which offers promotional growth and challenging environment. I am a certified Internet Consultant, and have been running my Internet Consultancy since March 2009. I provide solo service professionals,with intelligent business support so that they can spend more time doing what they do best! I do this by taking a lot of the day-to-day administrative and marketing tasks off their hands. Prior to starting my business I had worked as a Fashion Photographer of various advertising agencies, Graphic Designer for my own College. I had also worked on many Freelance Web / Graphic Design Projects. I hold a bachelor of computer application degree in Computer Science, as well as various programming and IT-related certifications. I am also a certified HIPAA professional. Since becoming an Internet Consultant in 2008 I have become an expert in online business management, social media marketing and search engine optimization and have an international client base. I pride myself on working with my clients personally, and providing them with world class administrative support. My Clients are busy solo professionals who are looking to develop a long-term, collaborative, partnership with an online business manager. They fully understand the value of partnering with an Internet Professional and what it can bring to their business.
I am a freelance French translator specialized in translating websites content, technical Whitepapers, news articles, books, academic material. I mostly translate from English->French, French->English, English->Portuguese, Portuguese->English. I am extremely thorough in my work, and I never miss a deadline. I have a degree in computer science and 10 year experience working in companies like MICROSOFT (Technical Support, Tecnhical writing) and an IBM Partner (Programming). Other areas of expertise are : - Technical Support ( 6 years experience) - T-SQL and RPG (AS400) programming (3 years experience). - ERP/CRM management systems implementation and Technical support (3 years experience) - MS SQL Database Administration
A Graduate with Bachelor of Science in Computer Information degree plus Five9 Certification. 4 years experience as part of Technical Team - Support and Admin with top employers - Quickbooks, Qwest ISP, IBM and Accenture. Landed few Project Management positions with American Payroll Company (ADP) and Concur Technologies which lasted for 3 years. Now inline with Virtual Assistant, Admin Tasks and Research work here in oDesk and have been given exceptional comments by my clients. With superb Analytic, Research, Management, Troubleshooting, Organization and Communication Skills that aims for Efficiency and Quality of work. Experienced in: Microsoft Office, Google Docs, Quickbooks, JIRA, Siebel, Confluence, Salesforce, Ring Central, Gotomeeting, WebEx, Joinme, LogMeIn, Five9, Connectwise, Labtech, Wordpress, SEMrush, Blogmutt and Insightly. Positive thoughts and attitude at work creates Positive results!