I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.
LogMeIn Rescue Job Cost Overview
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oDesk LogMeIn Rescue Jobs Completed Quarterly
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Average LogMeIn Rescue Freelancer Feedback Score
LogMeIn Rescue oDesk freelancers typically receive a client rating of 5.00.
I would like to contribute my 16 years of experience providing technical support, help desk, and Managed IT Services to users all around the U.S. I have excellent customer service skills as well as troubleshooting skills. I am also a Microsoft Certified Professional (MCP), Network + Professional, and Microsoft Certified Technology Specialist (MCTS). Some of the things that I have expert knowledge in are printers, network connectivity issues, software support, hardware support, Alitris, Active Directory, SharePoint, Servers, VPN, Remote Monitoring, GoToAssist, SMS, Remedy, Virus Removals, PC Optimization, Windows Errors, and so much more. My rates are negotiable and we can even agree on a flat monthly rate if that works better for you. I will not let you down. Look no further. My remote technical support abilities are superior. Simple and Affordable IT Solutions for Small Businesses Fixed, predictable monthly fee for all services with no surprises or hidden costs! Remote Monitoring and Management Help Desk Services Microsoft Office Support Hosted Exchange Online Web Protection Lync 3rd Party Applications Support (Any software or applications that you use, we can provide support) Active Directory Support (password resets, creating user accounts, assigning permissions and more) Exchange Server Support (creating user accounts, creating email accounts, creating distribution groups and more) Microsoft Azure Support Virtual Cloud Desktops Email Setup/Security Mobile Device Setup/Support Unlimited Phone/Email/Remote Support Managed Antivirus and Security Managed Online Data Backup Asset Management Preventive Computer Maintenance Patch Management Third Party Vendor Management Service Level Agreement (SLA) VOIP Services and Support - very low phone plans for your office Reports on tickets submitted at the beginning of each month I can also setup and support Cloud Services such as Office 365, Google Apps, Dropbox, and others. I do it all for a low flat monthly rate. No surprises! Your business does NOT have to be local. I offer these services to businesses out of state as well. My Small Business solutions can be done remotely.
I am a highly motivated 20 year old systems engineer. I have been interested in computers since I was very young and have worked with them professionally since I was 14. I love to what I do and take every opportunity I can to learn and build my skill set. My favorite thing to work with is hardware. I have built servers as a consultant on the side and for work for my entire working career. I have a strong understanding of all x86 computer sockets and the components that go with them. I have worked with Linux/BSD systems since I was 14 years old and Windows systems since I was 18. I have managed small individual server setups for hosting companies (cPanel, DirectAdmin, Webmin, and no control panel systems) as well as fifty plus server deployments for large enterprises. Currently, I manage Windows domains, firewalls, network peripherals, and all end user machines for approximately 20 companies.
Dedicated and driven IT professional with comprehensive and expansive expertise in managed IT services, software application implementation, multiple operating systems support, training and troubleshooting of multiple software applications and hardware/equipment platforms.
Providing technical support for hardware and software issues Providing technical support over the phone to all IT users. Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone. Take ownership of a call and seeing it through to closure. Ensuring that all call details are captured and entered in the logging software. Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress. Provide troubleshooting and configuration support for client desktop software installation Account creation in Active Directory Resolving password issue Handling user’s request in Exchange 2010 VPN support
For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.
For the past years I have branched out to Customer Service taking on Technical Support, Customer Support, and Call Quality Assurance posts for multiple Technical Services provider companies. It is during these times that I have developed excellent inter-personal skills, task management, and business insight. My core strengths lie in the fact that I am well versed in a wide array of I.T. related skills including, but not limited to: Desktop OS system support, deployment, and maintenance, VOIP systems such as Five9, Avaya OneX, etc., CRM Systems such as Salesforce, Ninjato, etc., Call Management software such as AVAYA CMS. I am also very handy with productivity tools such as Microsoft Office, Google Docs, OneDrive, Dropbox, etc. These are only some of the strengths that I possess, and I know that I can bring much more to the table when given the chance.
- Tactful, Innovative, Social person, Work in group, Work under pressure, self motivated, self learning. - Strong problem solver who can design solutions and assist developers with issues. - Great sense of responsibility, Attention to details. - Familiar with optimization techniques - Can think outside the box.
A career focused IT professional with strong knowledge in server and desktop administration, networking, and data analytics. During the day I oversee IT operations of a 120+ employee multinational logistics company. Over 4 years of IT experience in various environments. When I'm not typing away at the keyboard and the weather is fortunate, I enjoy mountain biking and racing. I'm looking for some new IT challenges and sources of experience.
Desktop Support L1 & L2, 1 years of industry experience. I have done BCA Degree and Hardware Networking & security System Diploma. I also have some Experience in the following areas: CORE JAVA, HTML5, CSS, PHP & MYSQL.