I am Felix C. Estomata Jr. a degree holder of Bachelor of Arts Major in International Studies. I am a goal oriented and well - grounded person. I've been working since 2009 from different industries and learned a lot of
I am Felix C. Estomata Jr. a degree holder of Bachelor of Arts Major in International Studies. I am a goal oriented and well - grounded person. I've been working since 2009 from different industries and learned a lot of things that makes me more responsive on taking responsibilities on workloads and workflows of the organization as well as dealing policies, guidelines and culture of the company/institution.
Meanwhile, talking about my work experience and dissecting it into levels first, I was a Solomon Encoder as a Food Specialist way back 2009. I deal on physical inventory and reconciling stocks from warehouse and system stocks. I am also responsible for order processing and double checking of the stocks returned whether it is bad stocks or good stocks returns. Second, I was working as an H.R assistant (2011) where I am duly assigned to contracts of new employees and updating different government agencies requirements. I am also responsible to secure and update 201 files as well as to send memo for national and local holidays. On the other hand, I am also responsible for payroll adjustments and giving disciplinary action letter to employees not to mention attending labor cases which usually ends up to settlements. So much to that, let me move forward to my third work experience. I was hired at Citibank N.A as a Collection officer (2012), major responsibilities is to collect past due accounts or shall I say delinquent credit card holders. It is my core duty to proactively collect and offer programs to the card holders to settle their accounts to avoid bad credit scores. which usually, the bank is been avoided not send there names to Credit bureau. Finally, at present I am working on a BPO company which I belong to an healthcare account (AETNA) as a Customer Service Specialists. I am duly bound and responsible to provide extra miles of good customer service experience through giving accurate, precise, leading and giving information to the members based on how there policy is being written. I am responsible on handling, eligibility of benefits, claim inquiries, reviewing of claims and reprocessing, as well as outbound correspondence such as letter of verification of eligibility and the like. I think, I mentioned a lot of myself. Please feel free to contact me to know more about myself skills and expertise. Thank You.
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