I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.
I am a professional translator skilled in English and French translation. I have a bachelor in Administrative Assistance and Translation (specialized in English and French) from the Accounting and Administrative Institute of Porto (ISCAP) and a Master Degree in Translation and Linguistic Services (specialized in English and Portuguese) from the Faculty of Letters of the University of Porto. I was a trainee in a translation company based in Vila Nova de Gaia, Portugal where I was responsible for translation, proofreading and quality control. I also worked in SDL International where I translated texts and other material on the fields of telecommunications, software, computers, marketing and advertising. My career goals are to continue evolving and improving as a professional translator, always taking on new challenges. I hope this platform will give me the opportunity to do just that.
I have gained my experience and knowledge in IT Service Management (ITSM), IT Marketing and Business Analysis areas working in IT Industry. I am experienced in business management, marketing and sales, online marketing, business consultancy and online research. Specialties: -- IT Service Management (ITSM in relation to ITIL) -- IT Marketing Management -- Online Marketing Management -- Project Management Skills -- PowerPoint Presentation Designing -- Presentation Video production ( PPT to Video using Camtasia) -- Marketing Material Preparation ( Presentations, Flyers, Brouchers, Videos) -- Business Profiles / Business Proposals / Marketing Proposals/ Sales Proposals and Other Business Documents preparation -- Website content writing -- Online Research -- Process diagrams, flowcharts designing (using MS Visio) -- Virtual Assistant Tasks I am a current postgraduate student reading for my Masters Degree (M.Sc. in Business Psychology). As a successful academic I am skilled in: -- Article Writing -- Academic Writing -- Preparation of Online Tutorials ( Knowledge area : Business Psychology, Business Management, Marketing, Online Marketing, IT, ITSM, ITIL, Leadership and Change management)
I’m a web designer and developer interested in visual communication and user interface that aims to create vibrant and detailed designs while keeping the webstandards and usability in mind. Skills: ■ Wireframing ► Axure RP ► Balsamiq ■ User Interface & User Experience ■ Web Design & Mobile App Design ■ Information Architecture ■ Web Development: ► W3C valid and semantic HTML 5 ► W3C valid CSS 3 ► LESS and SAAS ► Twitter Bootstrap ► PHP5 & MySQL ► CakePHP ► jQuery, Ajax ■ CMS: ► Wordpress (Theme and Plugin development) ► Joomla My website: http://brinidesigner.com/
I am a graphic designer born in Buenos Aires, Argentina. Design is my passion so I put a lot of energy in all my work. Small or large projects all receive the highest quality of design from me. My favorite areas to work are: // Identity Design // Websites and Mobile Applications I think these two areas help to show the potential of the client and that's why I like to help them at that stage. My areas of expertise: // Identity Design // Promotional Design // Digital Design // Design packagin I hope we can work together soon!
I have some experience in graphic design industry such as helping people setting up their business, designing their corporate identity starting from logo, name card, graphic menu, and other promotional items. I am really strong in graphic item such as pattern design and graphic support. Besides that what I really like the most is designing a card such as birthday card, baby announcement, gift tag, blank note, etc. Designing stationery (notebook, folder, tags) is also a great pleasure to me.
My goal:"Be the best at what you do". As far as my experience goes, i have a lot of experience (4 years) in working as a tech consultant and superviser for AOL Tech. Also, i have 7 years experience in the electronics field, as a Production Manager for custom toroidal and linear windings.
Highly skilled in the Retail Merchandising field. Eight years total experience in Merchandising, Apparel Design, Fashion Buying, Brand Management, and Retail Marketing. Strengths include being creative, a developer, learner, able to multi-task and committed to excellence. Proficient with numerous desktop-publishing, spreadsheet, communications, illustration & graphics software applications on both Mac OS and PC Platforms.
My adventure in creative world started long time ago. I’ve been interested in painting all my life. The desire to illustrate everything I am able to see led me to study Interior Design. Dues to my studies I developed a lot of skills not only by using my hand for painting and drawing, but also how to integrate these skills in different computer software. My experience ranges from paper modeling and painting to using really confident different vector and raster editors (Adobe Photoshop, Corel Draw, Corel Painter). I'm interested in creating illustrations for all kinds of different purposes: page frames, invitation cards, info graphics, children's books, book covers, character design, postcards, magazine covers, CD covers, portraits, T-shirts, etc. I am highly motivated young professional. What makes me an excellent freelancer is my attention to detail, turnaround time and of course passion to create the highest quality product. Last, but not least deadlines are always met without fail.