A Graduate of BSHRM at Joji Ilagan College in Davao City Philippines last 2009, after graduating college, I started working not less than a month right after,first job was with Sutherland Global Services, It's a BPO industry who
A Graduate of BSHRM at Joji Ilagan College in Davao City Philippines last 2009, after graduating college, I started working not less than a month right after,first job was with Sutherland Global Services, It's a BPO industry who supports technical concern about IPTV(internet over potocol tv)HSIA(high speed internet access)and VOIP(voice over protocol),this are 3 major services in United States that we support over the phone, I stayed 2 years with Sutherland as a Technical support and was promoted as subject matter Expert(SME) after regularization,I decided to resign and transfer to another company, Synix Concentrix was my second company I worked with, this time its more on networking side,we supports rourter,modem,adapter,bridge,booster installation and configuration even computer optimization for customers over the phone,I stayed for 7 months and then transfer to Callbox an outbound contact center who caters customer service account executive account for sales, this time it was totally different compared to my 2 previous company i worked with,it's more on Sales and Customer service,I find it easy and little boring so i decided to go back to technical side and that's with VXI which the current company i work with. its the same support as we render with Sutherland however I'm with Support side so I am handling cases that are not handled properly or tier 1 (level1) agent can't handle due to high technical concerns.
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