Phone Support Agents & Call Center Representatives

Showing 378 freelancers

Phone Support Agents & Call Center Representatives

Showing 378 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Technical Support Specialist/Client Care Specialist/Customer Service

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I have completed seminars and training's with customer service … more

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I have completed seminars and training's with customer service  less

    email-handling microsoft-excel microsoft-word customer-service customer-support data-entry phone-support microsoft-powerpoint translation-spanish-english translation-english-spanish 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 2266 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • General Virtual Assistant

    I've been trained as a virtual assistant before I had my first experience of having a direct client of my own. That gained me a lot of experience and skills. My skills are Email Broadcasting/Marketing, Article Writing, Copy … more

    I've been trained as a virtual assistant before I had my first experience of having a direct client of my own. That gained me a lot of experience and skills. My skills are Email Broadcasting/Marketing, Article Writing, Copy Writing/Making Summaries, Advertise Product/Services/Listings in social media and directory listings, Transcription (audios and videos), Blog Research and Blog/Forum Posting, Database Building using CRM, Infusionsoft, Word Press Site Management), Data Mining and Data Entry, Schedule Management, Customer Service by phone, File Sharing/Management, Online Research, Photo Editing, Basic SEO, Social Media Management and Marketing, Video Making and Editing, Basic HTML Coding , and I'm familiar with Base camp. I can work well under pressure, hardworking, dependable, self-motivational skills, I can adopt myself well in any working conditions and I have perseverance attitude as well as optimistic mind. My present goal is to get a good job in any company which satisfies my desire, and to be a part of that company success or growth. .  less

    virtual-assistant customer-service internet-research microsoft-excel medical-transcription telephone-skills microsoft-word data-entry phone-support transcription 00 more less
    • $4.00 HOURLY RATE
    • 4.0
    • 8 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Research Analyst at PennWell Corporation

    Education: Bachelor of Arts (BA) in English literature and language from Boston College, May 2014. In addition, I minored in International Studies: Conflict and Cooperation. Upon graduation, my cumulative GPA was 3.4. Recent Employment: PennWell Corporation, a business-to-business (B2B … more

    Education: Bachelor of Arts (BA) in English literature and language from Boston College, May 2014. In addition, I minored in International Studies: Conflict and Cooperation. Upon graduation, my cumulative GPA was 3.4. Recent Employment: PennWell Corporation, a business-to-business (B2B) media and publishing company. (1) Helped editorial team at TransmissionHub, subsidiary of PennWell Corporation, to gather story leads by reviewing documents focusing on electric transmission planning, projects and policies, such as the following: -Federal Energy Regulatory Commission's (FERC) orders and notices -North American Electric Reliability Corporation's (NERC) press releases and energy reliability standards -Public utilities commissions' (PUC) orders and notices -Electric utilities' press releases -Department of Energy's press releases -Technical analyses on the bulk electric system, regional transmission systems or transmission line projects (2) Interviewed sources, such as commissioners, electric utility analysts, transmission planners and utility media contacts to obtain more information on the leads to generate an angle for the articles (3) Wrote detailed articles for TransmissionHub subscribers and daily post stories online  less

    article-writing content-writing creative-writing ap-style-writing journalism-writing legal-writing report-writing copy-editing editing phone-support 00 more less
    • $23.00 HOURLY RATE
    • 5.0
    • 2 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 0 TESTS
  • Karolina Remboska

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to … more

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to Online Administration and VA positions. I am very flexible with working day or evening hours. I am also currently working on Events & promoting music labels where I assist with Marketing and sending out professional emails & press packs to clients. I also have come from an Adventure Travel Company background, so I can defiantly relate in terms of attracting tourism with articles. I have recently been on wonderful travels & living overseas in Argentina & Mexico for the past 1.5years & am now based in Sydney. In my time abroad I have been teaching English classes on a casual basis and also worked with promoting DJs, running events & with Record Labels. I have a wide range of experience in many different fields in positions I have held in the past. I am a people person and love helping others. In my last position back in Australia I worked in the head office of an adventure travel company Peregrine Adventures, where I was the Receptionist / Administrative Assistant & Personal Assistant for the Managing Director. I had a wide range of responsibilities & experiences & was able to travel to some wonderful & exciting parts of the world. I have my Certificate IV in Business Administration and many other certificates and qualifications. I look forward to helping you and working together in the future.  less

    data-entry microsoft-excel microsoft-powerpoint microsoft-word travel-agent public-relations administrative-support management-development customer-service web-content-management phone-support 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 1 HOURS
    • AUSTRALIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Personal Assistant Professional

    I have an experience of more than 15 years as personal assistant. I am also skilled in customer service, logistics and research. Always doing my job with 100% dedication, using my skills and capabilities developed over all these years. Communication … more

    I have an experience of more than 15 years as personal assistant. I am also skilled in customer service, logistics and research. Always doing my job with 100% dedication, using my skills and capabilities developed over all these years. Communication Management - can get virtual numbers (DID) in almost any country, answer/place calls in your name, mail to fax, receive/answer emails, organize inbox and contacts Personal Assistance - research airline schedules/prices, hotel availability/reservations, car rental etc. Administrative Support - appointment scheduling, faxing, form letters etc. Data Entry - create database, populate the database, custom web interface for database access Content Management - create/manage/distribute emails/newsletters, social media Web Research - search internet for data and prepare reports Typing - manuals, reports, other documents PowerPoint Presentations - create, edit Event Planning - research/coordinate meeting locations, send meeting invitation If you need a service that is not listed, just ask for it and I will find a solution  less

    administrative-support database-administration microsoft-excel microsoft-word microsoft-powerpoint email-handling phone-support order-processing database-management 00 more less
    • $3.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 34 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Customer Service Representative/Accounts Analyst

    I have been actively working on customer support in Odesk for four years. I have been very attentive to customers and have provided them with the highest customer service. I have also worked as an organized Accounts Analyst doing administrative tasks.

    customer-service phone-support 00 more less
    • $5.56 HOURLY RATE
    • 4.0
    • 8669 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Translation and Localisation Project Manager

    Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A … more

    Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A strong and personal relationship between customers and service providers is essential for an experience that matters and makes a difference. I am a team player with good leadership, business and management skills. Responsible, resourceful and innovative; striving towards growth by creating an atmosphere of mutual respect and open communication. Dependable and self motivated with a diplomatic manner. Work history proves a record of getting the job done.  less

    customer-support telephone-skills customer-service phone-support project-management 00 more less
    • $15.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 464 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Translator (English to Spanish and viceversa) - Editing, Proofreading

    Bilingual (English and Spanish) with solid experience in various support roles with International Companies, transcribing, translating and proofreading. As a Translator, I have experience assisting clients with writing, editing, proofreading, and formatting. I am an efficient and thorough translator because … more

    Bilingual (English and Spanish) with solid experience in various support roles with International Companies, transcribing, translating and proofreading. As a Translator, I have experience assisting clients with writing, editing, proofreading, and formatting. I am an efficient and thorough translator because I enjoy the process and have excellent technical language skills (technical documentation, manuals, and software for engineering, medical and technology companies). If the examples of my work on my portfolio, past works on oDesk and client reviews/feedback are not enough for you to assess my professional abilities, I can provide a small sample from the project you are hiring for in order to show you what I am capable of delivering. My high feedback score is a great indication of how seriously I take my commitment to each and every project. I have years of experience and I always take great pride in producing quality translations. I am reliable and dependable, I never abandon projects and I meet all of my deadlines. I also prefer to complete my work sooner rather than later, and I usually do so before the deadline if at all possible. I am looking to expand my experience to other areas of translating, and I would love to be given a chance to work with you!  less

    translation-english-spanish translation-spanish-english spanish virtual-assistant social-media-marketing microsoft-word transcription microsoft-excel adobe-illustrator logo-design article-writing blog-writing google-apps wordpress facebook-marketing online-community-management microsoft-outlook-development adobe-fireworks skype word-processing conflict-resolution chat-support administrative-support email-technical-support customer-support technical-support phone-support call-center-management article-submission blog-commenting online-help english-tutoring 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 584 HOURS
    • VENEZUELA
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 19 TESTS
  • Professional VA | Project Manager | Customer Service Manager

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right … more

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester  less

    virtual-assistant customer-service administrative-support phone-support project-management web-content-management email-handling internet-research marketing-strategy 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 1612 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Proofreader/Editor/Transcriptionist/Ghost Writer/Virtual Administrator

    I am an experienced and professional individual with over 15 years experience in the working environment who specializes in the fields of Proof reading, editing, transcription, virtual administration, customer service technical support and ghost writing. For transcription, I provide all … more

    I am an experienced and professional individual with over 15 years experience in the working environment who specializes in the fields of Proof reading, editing, transcription, virtual administration, customer service technical support and ghost writing. For transcription, I provide all kinds of transcripts. I specialize in medical, legal, and general business transcripts. I can transcribe ALL English accents (UK, US, India, Australia etc) I can transcribe pretty much any audio provided its of excellent quality. Some examples include interviews, court liaisons and sessions, discussions, focus groups, seminars, videos, academic reports etc. My rates are negotiable. For Proofreading and editing, I can pretty much edit and proofread any document be it a transcript or a thesis. I am a former journalist and associate editor and I have an excellent command of the English language and I can't stand Grammar errors that's why I've devoted my life to fixing them! For Ghost writing services, I am currently an author of a variety of eBooks. I have just released my first Amazon kindle eBook. I have written over 50 eBooks as a ghost writer. I have attached some samples on the profile for your reference. My website is currently under construction and will be back live in March 2015. For virtual administration and customer support technical services, I have a full functional home office and I can support both inbound and outbound calls. I have a professional telephone manner, have had 15 years of experience dealing with clients and customers over the phone as well as in person. Please contact me should you require any of the above services. I am highly intelligent and smart individual, fast learner and up to date with latest technologies and work policies. I look forward to hearing from you. Thank you.  less

    internet-marketing database-administration transcription proofreading customer-support customer-service phone-support medical-transcription legal-transcription 00 more less
    • $17.00 HOURLY RATE
    • 5.0
    • 941 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 4 TESTS
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