I worked in BPO call center companies in the past 2 years. I've been exposed in the industry of technology and telecommunications. I also have experience working as a virtual assistant. I created websites, Powerpoint presentations, and a lot of spreadsheet work. I have also worked as a customer service/technical support rep for AOL (USA), DirecTV (USA), and Telecom (New Zealand). These experiences have gained me English proficiency, people handling skills, and various workflows that involve computer operations. I can type with above average speed and accuracy. I have a high command of English skills such as speaking, writing, listening and reading. I have experience in mobile and computer troubleshooting, credit investigation, disputes, online payments, HTML, and different workflow tools. I can multi-task. I want to have these expertise match your job requirements.
Can work with less supervision Keen on detail Can grace even if under time pressure Artistic and creative Optimistic and can work with a team Knowledgeable in Microsoft office suites (excel, word, powerpoint) GOAL ORIENTED.
Christopher M. Agency Contractor
I worked as a TSR for one of the biggest internet provider (Verizon) in United States for 2years then i got promoted to be a language specialist and product trainer for another TSR account (HP Desktop). I have been very successful in this call center industry, because of the American culture that i inherit from growing up in Houston Texas USA for 12years. MY main goal in this industry is to manage my own team and mold them to be excellent agents.
Hi, I use to work in the domain of comics artistry ( Hentai anim sketch) and cartoon artistry for fun., but now I'm looking forward to develop my career in this field. I have no restriction to work for adult cartoon books and comics. Samples of my work can be seen on request ! Thank you.
Assist customers concern regarding their software account Troubleshoot software programs Create lead opportunities for product upgrade Generate sales for accounts LOB Share best practices towards my colleagues
I've been working in a call center industry for almost five years. I've been a customer service for 1 year handling various accounts. I processed orders, general inquiry of the product and checking status of the order and even troubleshooting hardware and networking problems over the phone. I've been a Help desk Analyst for 1 year for a TELCO account assisting customers on their International roaming sim card if they are having signal problem or simply activating their account. I also been in a Sales Industry for almost 3 years , first two years was calling Canadian clients to offer credit card protection and travel insurance. Another year as an Appointment setter for UK Loft Insulation and for phone provider to Australian client. I'm a computer engineer graduate and I'm doing basic hardware troubleshooting and video editing. With the experience I have I want to obtain a position rooted in providing top quality customer service and where my marketing and organizational skills will maximize company growth and profitability.
I am the thoughtful experienced leader and a thought-leader in my field to research, envision, design and help build a white glove customer experience for global clients, within me I have an ability to do hard work in very crucial situation even in any kind of time. I'm an excellent communicator with extensive customer service and support provided, a sales background and the ability to effectively present and advocate for my ideas. My Past Responsibilities have diligently entailed, but not limited to, the following: - Managing a strong team of telemarketers to take our Appts/Sales to the next level - Collaborating effectively with product managers, customers, co-workers and e-staff - Inspiring our team of telemarketers and team to be engaged, effective, and productive - Recruited, trained and motivated a team of appointment setters and sales force - Helped wherever there was a need or a gap to be filled - Helped develop flexible ideas, plans and scripts to ensure a simple and consistent marketing and sales end result - Have a solid philosopy and understanding of customers satisfaction and their needs - Very passionate about creating a world-class experience that serves and delights the customers complete needs by listening and then providing a service they can utilize - Discerned between solutions that provide real customer value, and ones that don’t - Helped colleagues succeed -- we’re all in this together! Skills -5 Years Experience of Telemarketing plus Appointment Setting that equals Expert Customer Service & Sales Skills -Deep experience in expert sales, telemarketing and appointment setting backed with a solid understanding of customer service best practices - Natural leader, strong communicator, and insightful - Proven experience connecting product goals to business goals - Strong background in gathering complex business requirements and translating these into effective tools and communicating and presenting these results to customers - Keen diplomacy aptitude based on listening, negotiating and collaborating within a broad team of strong personalities - Experience coaching and mentoring others in techniques of telesales - Entrepreneurial spirit and excitement around shaping the strategic thought of the company - Spoken with a Neutral, non accent English