Zendesk Developers & Programmers

Showing 35 freelancers

Zendesk Developers & Programmers

Showing 35 freelancers

  • Expert in Customer Service/Support

    My ultimate objective is to work as a Customer Support Manager or Administrative Manager, handling key responsibilities in improving customer experience and developing internal processes. Why Choose Me: * More than 13 years of total professional experience of working in multinational … more

    My ultimate objective is to work as a Customer Support Manager or Administrative Manager, handling key responsibilities in improving customer experience and developing internal processes. Why Choose Me: * More than 13 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity. * 3 years (6000 hours) of oDesk experience working in customer and technical support. * Perfect 5-Star feedback on all 18 completed jobs.  less

    customer-service customer-support email-technical-support zendesk atlassian-jira telephone-skills call-handling regression-testing software-qa-testing seo 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 6243 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 13 TESTS
  • Seasoned Order Manager/ Customer Engagement Mgmt Advisor

    I'm a professional with background in Order Management, Customer Engagement, Vendor/Account Management and Business Management. Summary of Qualifications: *Over 8 years of experience in order management, vendor/account management and customer engagement. *Highly effective in promoting a positive … more

    I'm a professional with background in Order Management, Customer Engagement, Vendor/Account Management and Business Management. Summary of Qualifications: *Over 8 years of experience in order management, vendor/account management and customer engagement. *Highly effective in promoting a positive, productive environment. *Good eye for detail; well organized, skilled in setting priorities. *Resourceful and self-confident; can get the job done, and do it well. *Strong interpersonal and communication skills. *Strong commitment, vision and leadership. *Well organized and focused in coordinating projects. *Strong analytical, writing and research skills. *Strength in analyzing, researching, organizing, and problem solving. *Equally effective working independently and in cooperation with others. *Innovative in designing and carrying out projects. *Highly motivated to achieve set goals. *Successful in mastering new skills through hands-on experience. *Sharp, quick learner; willing to get involved.  less

    web-content-management wordpress zendesk hootsuite mailchimp internet-research business-writing report-writing customer-service project-management 00 more less
    • $9.44 HOURLY RATE
    • 4.9
    • 512 HOURS
    • MALAYSIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Daniel Maobe

    A talented professional with over 3 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers and Engineers which has … more

    A talented professional with over 3 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers and Engineers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Strategic Marketing - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Managing listings on eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager  less

    zendesk technical-support email-technical-support email-handling data-entry computer-networking customer-support data-warehousing technical-writing internet-research linux-system-administration ssl sql technical-analysis customer-service 00 more less
    • $6.67 HOURLY RATE
    • 4.9
    • 2343 HOURS
    • KENYA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Operations Manager

    Linked in: www.linkedin.com/pub/angy-beshay/68/307/455/ Operations manager with over 1 year of recruiting and management experience, also CS and technical support. I have vast experience with recruiting in US and also qualifying and sourcing. Conducted first interview with technical candidates, also management of sourcers, recruiters and telemarketers.

    human-resource-management zendesk customer-support chat-support technical-support email-technical-support recruiting management-development crm account-management 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 834 HOURS
    • EGYPT
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Expert Customer Service Representative and PA

    I am native English ( UK ) with excellent skills in all aspects of customer service including phone, email, live chat support and ticketing software such as Zendesk. I am a dedicated, dependable and tenacious individual with a high level of language … more

    I am native English ( UK ) with excellent skills in all aspects of customer service including phone, email, live chat support and ticketing software such as Zendesk. I am a dedicated, dependable and tenacious individual with a high level of language and grammar. I always ensure that I have gone the extra mile to guarantee total customer satisfaction. I also have the ability to write unique and first class articles along with experience in research, appointment setting, PA duties, data entry and marketing. If you need someone to be your right hand, then look no further!  less

    customer-service customer-support article-writing telephone-skills zendesk email-technical-support email-handling transcription internet-research research-papers data-entry microsoft-word microsoft-excel market-research crm content-writing blog-writing 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 1546 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 13 TESTS
  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1583 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Expert in Chat/ Email/ Windows Phone Developer/ Mathematics/ XAML/ C#

    I love to write mails. Here in India, I prefer to send mail to the customer services in case I have any sort of issues with them. So you can say that I have solid feeling of a customer and … more

    I love to write mails. Here in India, I prefer to send mail to the customer services in case I have any sort of issues with them. So you can say that I have solid feeling of a customer and a customer support agent. Because I have professionally answered back to the mails of www.sears.com (US & Canada) and www.expedia.com (EMEA Region) as well. My Email replies per hour is 15. Plus, I have also worked as Sears Home Shopper for the customers of www.sears.com (US & Canada). I have used live person. I have throughout maintained my C-SAT score above 90%, AHT below 8 minutes and quality score of 9 on 10. I can really wrap up any sort of job that requires chat/ email support, typing or web research and transcription. I have now good working knowledge on Visual studio 2010 and 2012 and I am learning on web designing and app development for windows 8 pcs and windows 8 mobiles. I am a registered developer with Microsoft for Windows Phone and Windows Store apps. I will keep updating my oDesk's "Project Portfolio" profile category.  less

    chat-support windows-phone c# microsoft-visual-studio translation-english-hindi customer-support teaching-mathematics zendesk email-technical-support windows-8-administration administrative-support virtual-assistant 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 1477 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 13 TESTS
    ASSOCIATED WITH:
  • Expert Customer Service Representative | Zendesk | Live Chat | Email

    I am a Professional Agent who has an advanced knowledge with Zendesk, ZaZaChat, Zopim, Click-or-Chat & LivePerson Chat Platform for 5 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing … more

    I am a Professional Agent who has an advanced knowledge with Zendesk, ZaZaChat, Zopim, Click-or-Chat & LivePerson Chat Platform for 5 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is always to provide extreme quality and great assistance with them.  less

    chat-support customer-support customer-service blog-commenting internet-research email-handling technical-support email-technical-support technical-analysis live-chat-operator liveperson zendesk remoting 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 2180 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Virtual Assistant, Wordpress, Social Media, Zendesk, Personal Asst

    For the past 10 years of working in different fields, my experience as a teacher, Liaison Officer in a Travel Company, as well as a Technical Support Supervisor, has taught me to acquire varied skills which I am now very … more

    For the past 10 years of working in different fields, my experience as a teacher, Liaison Officer in a Travel Company, as well as a Technical Support Supervisor, has taught me to acquire varied skills which I am now very much happy to share and impart to the world. I am highly experienced with technology, the internet, website management and research; and social media. I work with these tools day in and day out, whether it is by creating reports or researching the latest trends. I have strong communication skills. I am trust worthy and I can be a dependable virtual assistant to an employer who requires both speed and accuracy. I deliver an excellent result for every project I work on. I enjoy exploring new things and working on projects that gives me the opportunity to enhance my skills. I work fast, I learn fast, and I am very much trainable. I can follow instructions efficiently, with accuracy. I am results-oriented, with a very keen eye for details. I work under minimum supervision and limited delegation.  less

    social-media-marketing virtual-assistant microsoft-excel wordpress zendesk administrative-support social-bookmarking pinterest-marketing hootsuite html web-content-management blog-commenting tumblr data-entry data-mining internet-research google-docs data-scraping microsoft-powerpoint salesforce-app-development microsoft-word skype database-management 00 more less
    • $4.44 HOURLY RATE
    • 4.8
    • 3706 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 15 TESTS
  • Usability Testing/QA expert; Desktop/Web/Android/iOS Tester

    Quality testing and quality delivery is my specialty. * More than 20 jobs on ODesk with 5* ratings and 1000+ hours of work experience * 9+ years of total testing experience with various type of Testing & QA handled like Functional, UI, performance … more

    Quality testing and quality delivery is my specialty. * More than 20 jobs on ODesk with 5* ratings and 1000+ hours of work experience * 9+ years of total testing experience with various type of Testing & QA handled like Functional, UI, performance, Regression testing. * Expert in cross browser and UX testing * Experience includes Test case designing and execution, Defect management. * Experience in bug tracking tools like Mantis, Redmine, Bugzilla, Zendesk, Product Studio. * Project management tools used: Basecamp, Asana, Pivotal Tracker. * Handled Client server application testing for Project Server 2010 with Microsoft as client. * Excellent documentation skills. * Tested a variety of applications on iOS6, Android. Testing Handled: ----------------------- Localization Games Testing Application Compatibility Tests Client-Server application Testing Cross Browser Compatibility Functionality Website Usability Regression Testing Exploratory I believe in transparent communication with my client and peers. I have an eye for detail and work with complete interest and concentration. Also, an article writer with interest in Testing related stuff, freelancing articles, other IT related stuff, work management tips and many more.  less

    usability-testing manual-testing black-box-testing functional-testing software-testing regression-testing game-testing web-testing software-qa-testing localization article-writing blog-writing blog-commenting redmine mantis microsoft-project internet-research test-case-design zendesk basecamp 00 more less
    • $8.00 HOURLY RATE
    • 4.9
    • 1384 HOURS
    • INDIA
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
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