Zendesk Developers & Programmers

Showing 42 freelancers

Zendesk Developers & Programmers

Showing 42 freelancers

  • Customer Support - Inbound Voice, Chat, eMail | Transcription

    I have been in the BPO industry for 7 years -- 3 years of which was spent as an Inbound Sales Representative for an online travel agency, 1 year as a Senior Representative mentoring newly hired representatives, 3 years as an … more

    I have been in the BPO industry for 7 years -- 3 years of which was spent as an Inbound Sales Representative for an online travel agency, 1 year as a Senior Representative mentoring newly hired representatives, 3 years as an Operations Supervisor leading a team of 19 agents. With my vast experience, I have been through series of Customer Service and Supervisory training which will help me with the success in my career.  less

    transcription microsoft-excel microsoft-word microsoft-outlook-development customer-service email-handling proofreading live-chat-operator supervisory-skills zendesk 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 698 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 4 TESTS
  • Exp. Executive Assistant / Proj. Coord. / Data Entry / CSR

    I have provided executive assistant / virtual assistant services for over 5 years. I provide creative and detailed administrative and writing services. I excel at supporting executives and business owners achieve their goals by helping in their administrative assistant issues. I … more

    I have provided executive assistant / virtual assistant services for over 5 years. I provide creative and detailed administrative and writing services. I excel at supporting executives and business owners achieve their goals by helping in their administrative assistant issues. I have extensive experience in the non-profit sector, help desk support, and small business management. Tools: Has extensive knowledge in Microsoft Office (Word, Excel, Outlook, Powerpoint) Has extensive knowledge in Google Docs (calendar, drive, mail) to coordinate schedules and manage data Has knowledge in Zopim, Zendesk and Skype for customer support Has managed Stripe and Freshbooks for financial needs of clients Used Trello and Asana to manage tasks Used Paint.Net and Express Scribe Expertise: Project Management Help Desk Support Extensive Admin Skills Data Entry Writing Event Planning Travel Coordination Customer Service I am experienced in the following tasks: chat and voice support (in bound and out bound), schedule and appointment setting, budget and tasks tracker, event coordination (i.e. workshops and trainings), transcription, data-entry, powerpoint design, blog writing and basic web design. Allow me to help you succeed in your endeavors.  less

    transcription data-entry blog-commenting blog-writing content-writing cover-letter-writing zendesk live-chat-operator email-handling skype 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 185 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 4 TESTS
    ASSOCIATED WITH:
  • Daniel Maobe

    A talented professional with over 3 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers and Engineers which has … more

    A talented professional with over 3 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers and Engineers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Strategic Marketing - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Managing listings on eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager  less

    zendesk technical-support email-technical-support email-handling data-entry computer-networking customer-support data-warehousing technical-writing internet-research linux-system-administration ssl sql technical-analysis customer-service 00 more less
    • $6.67 HOURLY RATE
    • 4.9
    • 3198 HOURS
    • KENYA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $12.00 HOURLY RATE
    • 5.0
    • 2086 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 19 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Expert in Chat/ Email/ Windows Phone Developer/ Mathematics/ XAML/ C#

    I love to write mails. Here in India, I prefer to send mail to the customer services in case I have any sort of issues with them. So you can say that I have solid feeling of a customer and … more

    I love to write mails. Here in India, I prefer to send mail to the customer services in case I have any sort of issues with them. So you can say that I have solid feeling of a customer and a customer support agent. Because I have professionally answered back to the mails of www.sears.com (US & Canada) and www.expedia.com (EMEA Region) as well. My Email replies per hour is 15. Plus, I have also worked as Sears Home Shopper for the customers of www.sears.com (US & Canada). I have used live person. I have throughout maintained my C-SAT score above 90%, AHT below 8 minutes and quality score of 9 on 10. I can really wrap up any sort of job that requires chat/ email support, typing or web research and transcription. I have now good working knowledge on Visual studio 2010 and 2012 and I am learning on web designing and app development for windows 8 pcs and windows 8 mobiles. I am a registered developer with Microsoft for Windows Phone and Windows Store apps. I will keep updating my oDesk's "Project Portfolio" profile category.  less

    chat-support windows-phone c# microsoft-visual-studio translation-english-hindi customer-support teaching-mathematics zendesk email-technical-support windows-8-administration administrative-support virtual-assistant 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 1897 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 13 TESTS
    ASSOCIATED WITH:
  • Tech Consultant, B2B/End-User Support Expert and Gamer Extraordinaire

    My core competency lies in finishing the job fast without compromising the highest quality of result, and I am seeking opportunities to share and hone my skills.

    technical-support email-technical-support technical-analysis vmware-administration zendesk live-chat-operator game-testing users-guide-writing phpmyadmin office-administration 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 1007 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Proficient English Customer Service Guru

    Over the past five years, I have provided herculean customer service, by means of many helpdesk solutions such as Zendesk; WHMSC ticketing and billing system; Spiceworks; Online Chat Centers (OCC); and Provide Support. Additionally, I have experience using customer relationship … more

    Over the past five years, I have provided herculean customer service, by means of many helpdesk solutions such as Zendesk; WHMSC ticketing and billing system; Spiceworks; Online Chat Centers (OCC); and Provide Support. Additionally, I have experience using customer relationship management (CRM) systems, such as Salesforce. Furthermore, my customer service skills are refined by a pristine speaking and writing style, accompanied by the technical know-how to get the job done efficiently. Sharp attention to details and keen listening skills have developed my proficiency in using ticking systems. My nifty, creative, native English written communication skills has nurtured me into being extremely proficient at email and live-chat customer support. Sprinkled with my scrumptious native English verbal finesse makes providing fluent and effective telephone support as easy as breathing. These when coupled with reliability, politeness, patience, versatility, diligence, willingness, and my ability to learn, synthesizes customer service as my second nature. My skills have molded a diligent, friendly, reliable, competent, and well organized contractor, whose mission it is to give your customers the best service of their lives, beyond reproach. You can be assured that sublime customer service support will be provided, whether it be by ticketing system, email, live-chat, or telephone.  less

    customer-service zendesk virtual-assistant email-handling call-handling live-chat-operator data-entry customer-support call-center-management chat-support live-chat-software crm blog-writing article-writing content-writing internet-marketing sales-promotion online-help skype google-docs order-processing order-entry google-spreadsheet telephone-skills phone-support helpdesk-support hardware-troubleshooting windows-7-administration technical-support email-technical-support windows-xp-administration microsoft-excel microsoft-word microsoft-powerpoint 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 2772 HOURS
    • TRINIDAD AND TOBAGO
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 19 TESTS
  • Wordpress Developer | White Hat SEO | SMM

    Quality ● Integrity ● Excellence Creating client success since 2009! It is my goal to not only exceed clients' expectations through a job well done but also cultivate healthy business relationships. I do the following services: Website Design and Development (HTML, CSS … more

    Quality ● Integrity ● Excellence Creating client success since 2009! It is my goal to not only exceed clients' expectations through a job well done but also cultivate healthy business relationships. I do the following services: Website Design and Development (HTML, CSS, Wordpress) Search Engine Optimization (On-Page / Off-Page) Social Media Marketing (Facebook, Twitter and Pinterest) Viral Marketing (Plugins and more!) Online Marketing (Lead Generation Services, Link Building) Multimedia Services (Video Editing, Animation, Voice-over, etc.) Virtual Assistance (Blogging, Writing, Data Encoding)  less

    seo social-media-marketing social-bookmarking reputation-management facebook-marketing hootsuite zendesk vtiger customer-support adobe-indesign html css google-searching wordpress seo-keyword-research directory-submission rss article-submission article-writing blog-commenting link-wheel link-building article-spinning 00 more less
    • $7.78 HOURLY RATE
    • 4.9
    • 1740 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 28 TESTS
    ASSOCIATED WITH:
  • Customer Service Specialist

    First and foremost, thank you for visiting my profile. Hi, my name’s Wesley Soza. I’m sure that what brought you here is the need to fill an opening at your company; you’re looking for the best customer … more

    First and foremost, thank you for visiting my profile. Hi, my name’s Wesley Soza. I’m sure that what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent to serve your clients at an affordable price. If you take a couple of minutes to read over my profile; I’m sure you’ll feel confident, knowing that you've found the right person! I've been a customer service specialist for 5 years now, with over 2 years of previous sales and telemarketing experience. I also have call center supervising experience from a previous job that I held. I've over 1,900 oDesk hours worked; and wonderful feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly person. I grew up in California. I decided to relocate to Nicaragua back in 2010 to be near my family. I’m fluent in both English and Spanish; providing bilingual services on top of Outstanding support to your clientele. I’m near shore; so time difference is not a problem. I’m currently only: 2 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. Providing me with the flexibility to fit around your business needs and time schedules. My objectives are to provide as much assistance as possible to your clients, making sure to always keep a positive attitude among our clients and team-mates alike. To always make sure that I pay attention to details, in order to make sure that I provide outstanding support for your clients. I'm aware of the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s also about; body language, writing, speech, having empathy, and the ability to pay attention to their needs we live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication to this field to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive for every day I wake up! That’s why I've invested part of my earnings from oDesk to equip myself with two internet back-ups as well as an emergency electrical power supply. Thank you, I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of person I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)***  less

    customer-service customer-support phone-support telephone-skills email-technical-support email-marketing translation-spanish-english five9 skype adobe-photoshop crm invoicing order-entry order-processing email-handling voice-over logo-design shopify zendesk basecamp logistics cold-calling call-handling 00 more less
    • $7.78 HOURLY RATE
    • 4.7
    • 1980 HOURS
    • NICARAGUA
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
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