Summary - Customer Service Manager - Data Base maintenance - Process and procedure creation - Analysis and reports - Marketing activities - Helped in the overview of our company website - Created the on-line and email service process, procedure and customer interaction Skills: - Advanced skills in the following : Visio / Power Point / word / excel - Customer communication Significant Accomplishments: -Project Manager: Successfully implementing a new Call Center & IVR system project (managed all phases) -Project Manager: Database clean-up project covering 200,000 customers for all Emirates -Increase in Customer Satisfaction index as per Nielsen findings -Recruitment and training of new coming Customer Service Agents -Completely restructured KPIs in accordance with the business needs -Restructured and implemented all the Call Center processes and procedures to ensure efficiency Details: Call Center Operations: - Assess, monitor and improve Customer Satisfaction by providing problem-solving resources - Report generation and trend analysis for planning and forecasting - Best Practice -Team Leadership and motivation -Re-engineer processes, policies and guidelines -Track, monitor and evaluate KPIs -Set action plans for immediate development Customer Database: -Coordinate with the IT on ongoing development -Continuously improve the reporting tools -Train/liaise with all system users to ensure proper understanding of requirements Manpower: -Submit Annual Manpower Plan -Constant assessment of manpower requirements -Prepare monthly roster schedule and annual leave - Develop and train Customer Service Agents on basic selling skills Customer Service: -Regularly review Customer Procedures -Ensure work flow/activation process is followed -Effectively handle all Customer complaints Communication: -Handle all external customer communication -Guidelines and regular training to staff -Communicate clear instructions to the Customer Service staff in courtesy, etiquette and professionalism -Ensure that IVR is user friendly and up to date -Ensure that customer internet site and mobile app requests/queries/complaints are attended Product Quality Complaints: -Fully documenting and processing product quality complaints - Revamped the whole complaint process Customer surveys: -Conduct Customer Satisfaction Surveys, analyze feedback and set action plans Sales & Distribution Support: -Generating queries and reports from customer interaction and identifying key improvement opportunities for the distribution team -Scrutinize data for better capturing of sales opportunities and highlighting areas of potential revenue loss -Ensure constant exchange of all Customer related information -Provide support to Sales staff in Customer relations -Mediate in customer issues to find best possible win/win solutions Budgeting: -Preparing annual budget and Opex -Analyzing Profit and loss reports on monthly basis to keep expenses on track
database management Job Cost Overview
Typical total cost of oDesk database management projects based on completed and fixed-price jobs.
oDesk database management Jobs Completed Quarterly
On average, 60 database management projects are completed every quarter on oDesk.
Time to Complete oDesk database management Jobs
Time needed to complete a database management project on oDesk.
Average database management Freelancer Feedback Score
database management oDesk freelancers typically receive a client rating of 4.73.
I have 10+ years of experience in IT industry, 8 of which are specific to Data Management technologies. During my career I had the oportunity to coordinate and lead diverse groups of people for different IT projects including government entities deployments, and major data center migrations. I have experience on customer requirement analysis, service performance reporting, lean sigma (basic), database architecture assessment and design and implementation of database solutions. Also have Senior Level experience on SQL Server technologies (2000/05/08/12) that includes but not limited to: HIgh availability environments (clustering, mirroring), T-SQL, automation, SSRS, SSIS, SSAS, Disaster Recovery Solutions, performance and query tuning, upgrades, migrations, patching, audit & compliance and data modeling.
My career focus has been in Human Resources & Management Administration. With the experience I have obtained in these areas, I've branched out to run my own business focusing on Virtual Business Solutions for the Small Business sector. In my experience working with start-up companies and small businesses (100 employees and under), key positions that enable a small company to move forward and grow their business remain unfilled due to the lack of capital to pay for full-time personnel or office space. Such positions include, but are not limited to: Executive Assistant, Office Manager or Human Resources Manager. More times than not, leaving these positions to be covered by inexperience persons lead to expensive legal problems and negatively impact the business model. We at Hamilton Virtual Business Solutions ("HVBS"), can assist with the problems associated with this lack of coverage. The costs & benefits realized in association with hiring HVBS will be evident within a short time after implementing our services. Critical skills of our employees are organization, time management, follow-thru and expertise One person running a business simply can not truly focus all their energies and primary talents in all areas necessary to grow and nurture their company. Owners and Managers should use their time wisely to focus on what they do best, in areas they have the most knowledge about - allowing them to grow their business. Stress can be detrimental when it comes to running a successful business. If an Owner or Manager is stressed by the many small details of running a business, the stress will show through in dealing with other employees, business partners, potential investors, customers, and in their own family life. You don't have to do it alone...Let us help you...Let us do what we do best - allowing you the time to do what you do best.
Possess strong Teradata knowledge which includes: solution design, tutoring, consulting, troubleshooting, ETL optimization, setting up new Teradata machines, environments, security, workload management, performance tuning, problems identification/solution, monitoring, backup policy, development tasks...
My name is Abigail Andaya. I graduated in AMA Computer College with a degree of Bachelor in Science in Information Technology. This week I committed to searching for a new job. I was happy that I run across your post on oDesk.com. With a year of experience in DBA, Technical Writing and Translation, Web Designing, I know I can do whatever jobs you offer me. Using the Microsoft Offices are just a bonus to me. I feel well qualified to fill whatever job is available and hope you'll give me a chance to prove myself . I'd be happy to answer any questions you may have. Please e-mail me at firstname.lastname@example.org. Thank you!
I love what I do and I believe you are only as successful as the knowledge you share. I have more than 20 years of expertise in marketing professional services, and bring an organized and strategic approach to every job. I led the marketing and proposal efforts of three national firms with responsibilities that included; proposal writing and editing, brand management, marketing strategy, advertising and collateral development, research, direct marketing, photography and general marketing services, as well as managing a team of 6 coordinators responsible for producing over 250 technical proposals in one year. I am experienced in crafting project pursuit plans designed to capture multiple levels of business development, building improved decision matrices, and conducting client research and competitor analysis and hold a Foundation level APMP certification. WRITING AND EDITING - Technical and conversational writing skills that captures, thought proof statements, the value a firm provides to the client. MARKETING PLANS, BROCHURES AND BRAND MANAGEMENT - Design and/or redesign collateral materials including brochures, presentations, stationary & business cards, procedure manuals, websites, and more. CRM DATABASE MANAGEMENT - Capturing the relationships of projects to clients and employees is essential to building a business. I take your existing information and create the essential links/relationships and then train your employees how and why to use a CRM system. Report design is also available. PROPOSAL WRITING AND PLANNING- From kick-off through print production I work with your staff to develop schedules, compliance matrices, storyboards and quality review processes to identify gaps and provide guidance on course correction at milestones throughout the proposal process. SELECTED ACCOMPLISHMENTS - Development of a firm-wide Project Pursuit Plan designed to capture multiple levels of business development activities, improved go/no go decision matrix, client research, competitor analysis. - Updated proposal response process from Go/No Go through close-out: redefining scheduling, CRM and filing structures, and value-based messaging. - Implemented internal quality review process reducing errors seen by our "internal" clients by 90%. - Developed and maintained intricate proposal response process including setup and editing of text library. - Established and rolled out a new proposal process improving accountability and quality measures. - Rewriting of all boiler plate text to support value added messaging. - Oversight of all RFQ/P/Interview team kick-off meetings and pre-interview coaching. - Increased success of sales pursuits through the development of creative collateral communication and team collaboration. - Led the development of brand standards and a company-wide strategy resulting in improved brand consistency and awareness. - PR strategy development involving internal and external clients resulting in a 15-20% increase in media hits.
I did my Master's in Computer Science in US and have been working on Oracle (certified Programmer in Oracle) , SQL Server, MYSQL databases for the past 10+ year as Developer & Administrator. I do have experience in oracle Forms, Crystal reports, Jasper reports. Currently working for an International Company and been freelancing for 3+ year now. I have experience in complete SDLC including architecture, analysis, design, development, testing, implementation & maintenance of application software in the Client/Server and Internet/Intranet environments. Expert into Database Designing, Modeling, Installation, setup, Configuration and Troubleshooting. I also have a great deal of experience in writing and editing, both technical and non-technical materials. I am very good at communicating both with technicians/engineers and non-technical clients to translate needs and desires into workable engineering and web-based solutions. I will handle your projects professionally and make sure you are completely satisfied. Thanks for your opportunity, looks forward to work with you.
Expert-level content management developer, data feed creator, and e-commerce manager looking to further my experience by taking on new projects and opportunities. I am a champion at data management, data warehousing and data distribution through data feeds. Some of my skills include proficiency in MS Excel, MS Access and Volusion, as well as experience with product merchandising.