www.linkedin.com/in/angiesmithsc/ I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy.
Zendesk Job Cost Overview
Typical total cost of oDesk Zendesk projects based on completed and fixed-price jobs.
oDesk Zendesk Jobs Completed Quarterly
On average, 52 Zendesk projects are completed every quarter on oDesk.
Time to Complete oDesk Zendesk Jobs
Time needed to complete a Zendesk project on oDesk.
Average Zendesk Freelancer Feedback Score
Zendesk oDesk freelancers typically receive a client rating of 4.78.
Jonie Lynn Alcazar Agency Contractor
I'm a highly-motivated self-starter and team player, with over 8 years of experience in web content/blog writing and customer service. As a writer you can expect that my work is well-researched and expertly written to fit the voice you want to project and speak to your target audience. As a customer support professional, you can expect an empathetic representative of your business, and upholder of your company's ethos. I maintain a high standard work ethic when dealing with employers/clients, whether in a virtual office setting or an actual office. I do not accept job offers when I know I won't be able to meet or exceed expectations. When I do accept a job, it's because I know that I can deliver what is being asked of me (or a tad more) in a timely manner.
Michael C. Agency Contractor
I am a fast learner and pay close attention to details. I have extensive experience with programming and server maintenance. I have worked alongside teams and independently. Also, I have programmed custom software over the phone for businesses. I have had the privilege of working with an amazing company and providing administrative customer support.
I am experienced in resolving: - Email deliverability issues - Setting up Cpanel/DNS - Removing domains/IPs from blacklists - Email handling I'm currently employed at a huge US email company and I have a strong background in managing email deliverability and relationship with ISPs
I am a versatile worker. Willing to accept new challenges and very eager to learn to gain new experiences. At the early age of 16 y/o I began to acquire and develop the ff. skills: - Data Encoding - Document and Spreadsheet/ MS Word and Spreadsheet - MS Powerpoint - Financial Report Presentation - Accounting - Audit - Bookkeeping - Translation from Filipino to English and vice versa - Dropbox And from this past three years working online, I acquire many experiences such as: - Web and or Internet Research - Data Mining - Google Document and Spreadsheet Entry - OneDrive Document and Spreadsheet Entry - Zendesk - Non-voice Customer Service (Email handling) - Lead Generation - Contact Finding - Cross-Checking Spreadsheet Files - Request Verification - Contact Verification
Over the last seven years, I have worked as Zendesk customer support specialist and subject matter expert in CAD/CAM software. My comparative strength would be multi-language knowledge (English, German, Italian, plus all South-Slavic languages). I have been very active in the field of desktop research and market analysis, working for a UK-based multinational. Also, I have a background both in technical and social field. I am a fast learner, efficient and organized. Multitasking is no problem for me. In addition, my working hours are flexible, so I am probably at your disposal immediately
I am an honest, hard working American with over 20 years of management experience in the administrative field. I have worked for large corporations in the advertising, manufacturing, hospitality and food industries. I have excellent customer service skills. I am well versed in Microsoft office, social media, data entry, research, content creation, calendar handling, bulk emailing, and so much more. My fully equipped home office and I are ready to help you with that big "to do" list.
For the past 10 years of working in different fields, my experience as a teacher, Liaison Officer in a Travel Company, as well as a Technical Support Supervisor, has taught me to acquire varied skills which I am now very much happy to share and impart to the world. I am highly experienced with technology, the internet, website management and research; and social media. I work with these tools day in and day out, whether it is by creating reports or researching the latest trends. I have strong communication skills. I am trust worthy and I can be a dependable virtual assistant to an employer who requires both speed and accuracy. I deliver an excellent result for every project I work on. I enjoy exploring new things and working on projects that gives me the opportunity to enhance my skills. I work fast, I learn fast, and I am very much trainable. I can follow instructions efficiently, with accuracy. I am results-oriented, with a very keen eye for details. I work under minimum supervision and limited delegation.
Over the past 20 years I have gained extensive experience in the following fields: Accounting in a bank environment for the first 15 years and then collectively 5 years of Customer Service both in an onsite Call Center setting and on a home based setting. I offer the level of maturity and the highest level of professionalism companies require from their employees in today's highly competitive market.
I have more than 4 years of experience in areas such as customer service, data entry, web researching and email handling. For a year now has been working here in oDesk as a Virtual Assistant and translator. Before oDesk used to be a CSR for Match.com and Liberty Puerto Rico (Both under Call Center Management). I am thorough, a very fast learner, determined to produce quality work and most of all an asset in whichever section I am placed. I'm also proficient with the Microsoft Office Package, Wordpress, PrestaShop, ZenDesk, ShipStation, Photoshop CS6, Illustrator CS6, iTunnes, aWeber, Google Calendar, Google Docs, SnapIt, Camtasia and other programs/Apps. As a translator I'm capable of handling a wide range of documents from letters, film scripts, websites, legal documents and mobile APPS. Detailed-oriented worker, put myself 100% in every work that I do, believing that a flawless job will speak of me as a contractor. Deadlines are sacred for me. • Exceptional Analytical Skills • Good Interpersonal Skills • Team Player • Good time management skills • Ability to work on own initiative • Attention to details • Fast typist (+70 WPM) • Fluent in both SPANISH and ENGLISH • Basic SEO knowledge I am considered as an asset not a liability