4+ years of experience in Networking, Firewalls, VPN & Web Security Network Security and R&S - Installation, administration and Troubleshooting Devices - Cisco Routers, Switches, Firewalls(ASA), Zone Based Firewalls(Router Firewalls) QOS Troubleshooting Dynamic Routing Protocols VPN - Setup and Troubleshooting IPS/IDS Idenitity Management, Radius, Tacacs, Cisco ISE (Identity Services Engine) Virtualization, VMware, Virtualbox Switch Security, Router security - Malware Removal - Restoring hacked websites - Network Maintenance/troubleshooting - Network security hardening - Wordpress Hardening/Migrations/Hosting/Optimizations - Website Monitoring & website security hardening
DSL Troubleshooting Job Cost Overview
Typical total cost of oDesk DSL Troubleshooting projects based on completed and fixed-price jobs.
oDesk DSL Troubleshooting Jobs Completed Quarterly
On average, 2 DSL Troubleshooting projects are completed every quarter on oDesk.
Time to Complete oDesk DSL Troubleshooting Jobs
Time needed to complete a DSL Troubleshooting project on oDesk.
Average DSL Troubleshooting Freelancer Feedback Score
DSL Troubleshooting oDesk freelancers typically receive a client rating of 4.80.
My goal:"Be the best at what you do". As far as my experience goes, i have a lot of experience (4 years) in working as a tech consultant and superviser for AOL Tech. Also, i have 7 years experience in the electronics field, as a Production Manager for custom toroidal and linear windings.
Carlo juancho F. Agency Contractor
I am an experienced customer service specialist and a web developer. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a team of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of CRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development.
As a semi-retired citizen, I decided to refine my latent writing skills. Toward that end, I spend a great deal of time researching in order to deliver knowledgeable content and/or accurate product descriptions. It is for that reason that I generally do not accept assignments that pay less than .04 cents per word. Since I am semi-retired, I especially appreciate clients who need two to four articles weekly for their website or blog. As a website designer, I believe content and presentation are paramount. My websites continually evolve to include the best old and new-style components.
DELL ACCOUNT MANAGEMENT II Feb. 7, 2011-Present Handling Small and medium business accounts Manage accounts for customers and follow up Sales Manage metrics of reps such as Revenue and Margin Manage Technical competencies of reps in terms of Clients and Enterprise Send out reports of Agent performance in terms of Revenue and Margin. Conduct training on Desktop, Servers and networking Making sure that reps are motivated in keeping up with the demands of the quota. Handled 15 Filipino Reps and 15 from India. Making sure that both sites are able to meet the goal. TECHNICAL SUPPORT A.) Cybernet Slash Support September 2010-February 2011 Technical support Voice Software support for Roxio products Software installation and troubleshooting Website technical support for Cinemanow Assist in set up of web video streaming and plug in installation B.) Sutherland April 2010-Sept 2010 Sales and Technical support for Broadview IP phone set, maintenance and management C.) Convergy’s Bacolod April 2008-Jan 2010 Worked as a Technical Support for Time Warner Cable Network set up, modem provisioning and wireless set up
Since the early 1990s, I have been involved in tasks (academic and work-related) that handles web research and data analysis. Even my college thesis was mainly focused on statistical analysis of fish larvae in a marine sanctuary. When I worked in the BPO/Call Center (started 2004), I have been handling data analysis since I started as a CSR until I rose from the ranks. The last post that I have had was a Reporting Specialist for a US DSL/Telco Client. My scope of work mainly involves data entry, collation, analysis and interpretation. I specialize in data entry thru MS Excel and generate reports using PivotTable, macros and SQL-based formula. The current version of MS Excel that I use is version 2013, I have used version from Windows 3.1 up to version 2010 before that. I have good experience in data entry, web research, Google documents and MS Office, etc. I started working as a home-based freelancer as of October 2013. Being part of the oDesk All-Star Freelancer Club and being tagged as a Top Rated freelancer is a proof that I am one of the best in this platform. If you would like a detailed profile, I can send you my resume.
I believe that my key strengths, strong technical experience and knowledge will make me a very competitive candidate for the position. I have earned years of experience on Computer Data Processing, Clerical, Secretarial, Customer service duties, Computer troubleshooting, Networking and Technicalities. I also experienced learning and excelling at new technologies as needed from my 8 years of working with different BPO's and Telco Outsourced companies. With skills, experience and expertise in providing Technical Support for troubleshooting computer hardwares, Softwares, networking, mobile phones, and gadgets; Data mining and research; Documentations and Spreadsheet reports; Graphic designs for webpages, flyers, adds and logo creations; Video and audio editing, mixing and mastering; Music and sound instrumentation and Creation; 3D CAD designing and rendering for interior and exterior designs for homes, Offices, Infrastractures or objects through Sketchup with V-ray; CRM Systems Utilization, proficiency with the Sabre System used for Airlines and travel agency operations for bookings and reservations; Billing Systems for telcos, all applied with great Customer Service Skills, professionalism and good communication skills, You will never regret hiring an All-In-One Package freelancer from me.
The greatest pleasure of writing is not what it's about, but the music the words make. As I put my fingers on the keyboard and start my write-ups, I make sure that the reader hears music out of every word. I can provide attractive articles on any niche and the article will be really engaging, fun, and have loads of personality--to the point where the reader is focused, informed, entertained, and never has his or her mind wander while reading. As a motivated writer, content creator, and editor, I deliver professional and elegant content that completely reflects your brand and image. With wide professional writing experience, I can easily adapt the correct tone, style and voice to capture the attention and engage the audience you want to reach. I have been fortunate in providing strong content that is also valuable, unique, authoritative, and most importantly, share-worthy for a wide array of industries.
My objective is to educate myself and grow to the best that i can be while earning extra income. Aside to that, providing accurate service and give client full satisfaction since I am hard working, honest and very dedicated to my job. I am looking forward in working with you. Have a great day!
Joanne Marisse Nolasco Agency Contractor
CAREER OBJECTIVE: My main objective is to provide excellent service, with timely, accurate, and professional results. To obtain a challenging role that would allow me to nurture my skills and abilities while contributing to the company's success and growth. COMPETENCIES: - Experienced customer service professional with excellent oral and written communication skills and more than 5 years related experience in Customer Service, Chat Support, Email Handling, and Technical Support roles. - Experience in trouble shooting and issue resolution through critical thinking and sound decision making. Knowledge in Microsoft based Operating Systems and Microsoft Office with familiarity to VDI, and Citrix.