My profile offers excellent organizational, analytical and problem solving skills, good prioritization skills but flexible enough to adapt plans. Good communications and IT skills combined with a good head for business and ability to work to tight deadlines and within constraints. I´ve been working for the last 10 years in roles from Functional Consultant, Project Manager, Consulting Area Manager and Finance Controller. My experience is quite interesting and diversified, which allowed me to work in and with several business areas and sectors mostly in Portugal but also in Mozambique in the last 3 years.
Call Center Management Job Cost Overview
Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.
oDesk Call Center Management Jobs Completed Quarterly
On average, 10 Call Center Management projects are completed every quarter on oDesk.
Time to Complete oDesk Call Center Management Jobs
Time needed to complete a Call Center Management project on oDesk.
Average Call Center Management Freelancer Feedback Score
Call Center Management oDesk freelancers typically receive a client rating of 4.44.
Summarize myself:- I have strong will on accomplishing what I have to, along with the reasonable self analysis of my latency which I always improve in my latency and adjust my weakness. Confidence, Integrity, Enthusiasm, and Competencies, together with job experiences, I'm strongly focused on International Relations and Social Work like voluntary helping people, I'd consider myself as "competent to contribute further successes". My objectives:- To work in a challenging environment To contribute good will and enthusiasm to organisation and society To challenge myself to achieve full potential in both work and life To seek growth and happiness in career paths Specialties: Customer Service, Communication, Administration, Interpreter, Translator, Copywriter.
My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)
As a Planning Analyst with experience in scheduling a workforce of 150 staff, I am extremely organised and can adhere to deadlines. I take new challenges in my stride. I also have over 6 years experience as a Customer Service agent. I've learned to build and maintain relationships with customers while dealing with issues and queries in a quick and efficient manner. I have a typing speed of 60 WPM.
· 13 years customer service and project management experience. · Proven ability to manage multiple projects simultaneously in a deadline driven environment. · Strong organization skills with exceptional attention to detail & accuracy. · Effective team player. · Internet proficient and knowledge of web-based tools. · Excellent people skills and customer service orientation. · Experienced in MS office including Project, Excel, Access, Word, Power Point, Visio and Outlook. · Outstanding time management skills.
I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well as improving operational efficiency, productivity and profitability. I believe that it's just as important for me to develop my team members through extensive coaching and training. With my background in reporting and analysis, I have been able to improve employee performance, reduce costs and increase efficiency through identification of key performance indicators (KPIs) and behavioral analysis. I have also developed databases for Sales and Marketing teams to help them identify customer demographics and product utilization.
Vast experience ( 14 years ) in Clients Operation Management , BPO , Slaes , Technical , Customer Service in deverse industries and markets ( Service Delivery Manager ) With skills such as Leadership, Team Building , solid Project Management , experience in rump up/ down , site transitions , excellent comunication skills ,straigh forward and solution oriented.
I am an experienced Outsourcing and Business Consultancy professional of over 13 years. I have worked in multiple disciplines across the broad spectrum of Outsourcing Operations and Business Consultancy. I have significant experience in working with the worlds most respected companies. Specialties: Expertise in managing multiple lines of business for Outsourcing companies. Also well versed in implementation and initial set up of Shared Services and Operations teams. If my abilities meets your needs, I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience. Thank you very much for your time and any consideration you may give me.
• Demonstrated expertise in the successful design and deployment of different rump-up Training Projects, Translations for the client, Mentoring and Nesting processes providing feedback and coaching to agents working for different accounts always according to the client’s expectation and request. • Exceptional ability to concurrently manage complex training projects while meeting rigorous performance standards and demanding schedules. • Excellent project management, interpersonal and business communication skills with the experience required to remain highly focused and productive in high-pressure settings. • A hands-on manager and critical thinker who support teamwork while promoting responsibility, dedication and effort to provide value to the organizational structure.
I am working as a VIP guest attendant in Starwood hoteles and resorts, St.Regis Mardavall resort.In addition to the guest relación department, I algo manage reservations and the events departments. I am fluent in four languages (Bulgarian, Russian, English and Spanish) and médium in German. I have excellent organizational skills and I take my job very serious.