My profile offers excellent organizational, analytical and problem solving skills, good prioritization skills but flexible enough to adapt plans. Good communications and IT skills combined with a good head for business and ability to work to tight deadlines and within constraints. I´ve been working for the last 10 years in roles from Functional Consultant, Project Manager, Consulting Area Manager and Finance Controller. My experience is quite interesting and diversified, which allowed me to work in and with several business areas and sectors mostly in Portugal but also in Mozambique in the last 3 years.
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As a Planning Analyst with experience in scheduling a workforce of 150 staff, I am extremely organised and can adhere to deadlines. I take new challenges in my stride. I also have over 6 years experience as a Customer Service agent. I've learned to build and maintain relationships with customers while dealing with issues and queries in a quick and efficient manner. I have a typing speed of 60 WPM.
Summarize myself:- I have strong will on accomplishing what I have to, along with the reasonable self analysis of my latency which I always improve in my latency and adjust my weakness. Confidence, Integrity, Enthusiasm, and Competencies, together with job experiences, I'm strongly focused on International Relations and Social Work like voluntary helping people, I'd consider myself as "competent to contribute further successes". My objectives:- To work in a challenging environment To contribute good will and enthusiasm to organisation and society To challenge myself to achieve full potential in both work and life To seek growth and happiness in career paths Specialties: Customer Service, Communication, Administration, Interpreter, Translator, Copywriter.
My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)
I started working in the year 2000 where I tried to be a working student in one of the leading fast food chain the country. From there, I made sure that I will become better to what I do. In the last 6 years of my employment both locally and internationally, I have gained so much knowledge in the professional world where I had several opportunities to showcase my talents and skills appropriate for the job. I am very much interested in administrative works, customer service support, technical assistance and call center management.
· 13 years customer service and project management experience. · Proven ability to manage multiple projects simultaneously in a deadline driven environment. · Strong organization skills with exceptional attention to detail & accuracy. · Effective team player. · Internet proficient and knowledge of web-based tools. · Excellent people skills and customer service orientation. · Experienced in MS office including Project, Excel, Access, Word, Power Point, Visio and Outlook. · Outstanding time management skills.
• Demonstrated expertise in the successful design and deployment of different rump-up Training Projects, Translations for the client, Mentoring and Nesting processes providing feedback and coaching to agents working for different accounts always according to the client’s expectation and request. • Exceptional ability to concurrently manage complex training projects while meeting rigorous performance standards and demanding schedules. • Excellent project management, interpersonal and business communication skills with the experience required to remain highly focused and productive in high-pressure settings. • A hands-on manager and critical thinker who support teamwork while promoting responsibility, dedication and effort to provide value to the organizational structure.
I am working as a VIP guest attendant in Starwood hoteles and resorts, St.Regis Mardavall resort.In addition to the guest relación department, I algo manage reservations and the events departments. I am fluent in four languages (Bulgarian, Russian, English and Spanish) and médium in German. I have excellent organizational skills and I take my job very serious.
I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well as improving operational efficiency, productivity and profitability. I believe that it's just as important for me to develop my team members through extensive coaching and training. With my background in reporting and analysis, I have been able to improve employee performance, reduce costs and increase efficiency through identification of key performance indicators (KPIs) and behavioral analysis. I have also developed databases for Sales and Marketing teams to help them identify customer demographics and product utilization.
Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,