Over the last 5 years I have worked as a technical support representative for different line of business. I have handled voice, chat and email support. Working in a call center industry in different line of business helped me to easily adjust with different types of customers and situations. This molded me to become a better customer service and technical support that can accommodate customers' non-technical and technical inquiry. Aside from my duties as a technical/customer service support, I can also do admin task if needed. I can do data entry, web research, simple article writing and edit articles.
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 158 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
Florante Ileto III Agency Contractor
CAREER OBJECTIVE Interested to pursue a long-term career in Home base projects / contracts, and other related openings. EDUCATION Ateneo de Manila University | BS Legal Management Undergraduate WORK-RELATED EXPERIENCE StarTek International Ltd. August 2011 - January 2012 • At&t National Business Ordering • Responsible for providing exellent customer service to corporate accounts. • Handles corporate accounts for multi-million dollar companies for their telecommunications services. • Processed new accounts, device orders, transfer of billing responsibility, and billing. StarTek International Philipines Inc. February 2012- January 2013 • At&t Small Business Solutions • Provided customer service for At&t’s small business owner clients • Handled customer accounts regarding their service and billing concern • Assisted in device activation, billing adjustments and network related issues. Century Properties Inc. September 2013 – January 2014 • Responsible for marketing and sale of high-end condominium units • Gave instructions to clients seeking investment opportunities in the real estate development. • Aided in the documentation of payments and titles. Concentrix Daksh Services Corp. April 2014- Present • Sprint Customer Care (Segment 1) • Handled all customer concern about their account, regarding billing, services, rate plans, discounts, network issues, account changes, billing adjustments, and all general inquiries about sprint products and services. • Part of the sprint account segment 1 agents for 3 consecutive months. Extra-CURRICULAR ACTIVITIES Ateneo LEX | Member 2008-2010 • Gave support to our organizational projects; • Member of the balik-laya project for incarcerated persons. • Networked with company sponsors for our projects. Ateneo Judo Varsity Team 2008 - 2009 • Participated in training and tournaments Call Center Training Program (TESDA) | Trainee June 2008 • Scolar for President Gloria Macapagal-Arroyo employment program. • Trained for three months in Informatics for call center training. Speech & Etiquette camp at WILMA CRUZ-TAPALLA SPEECH ACADEME September 2007 • 4 week training on English communication skill enhancement. • Focus on Grammar, pronunciation and accent training. SKILLS & INTERESTS I have exceptional people and communication skills. Fluent in English, Filipino, and I can communicate and deal well with people of various backgrounds. I am a responsible leader and I can also be an efficient team-player who is committed in making projects successful. I have high respect for others and I am open to their ideas and perspectives. Being adventurous, I am enabled to develop strength of character and able to know myself more. After going through all triumphs and challenges that I have faced, I am more determined in achieving my goals towards a successful life for my family and my country.
I've been working in a call center industry for almost 3 years. I have handled customer service in the form of chat, email and phone. I have had a chance to work in accounts in billing and product support for various companies. I am a professional customer service and technical support representative and I can be a great addition to your team.
Greg Raymund Ga-ang Agency Contractor
I am currently looking for an online job (part time/full time). I'm a graduate of Diploma in information Technology. I started working at Teleperformance Bacolod as Technical Support Tier 2 for Dell Inkjet Printers what we do is dispatch technician, order entry, handle Escalations and email. I have been working there for a year and 6 Months then I worked for Teletech Bacolod for 2 months as a Technical Support / Customer Service For Charter Cable then I was hired in Panasiatic Bacolod for 6 months as Technical Support / Customer Service for straight talk wireless my support is with Phone Activation and doing replacements for bad orders like defective sims and phones then I have worked in Convergys Bacolod as a Chat Support for 3 years. We are supporting inquiry, product escalation, order entry and technical support after 3 years I was transfered to Voice for upselling and technical support. I have been a mentor as well in handling irate customers for the team. I also collect data for surveys from the customer and find ways to improve our team to be the best.
I've been working as a technical support representative in one of the biggest BPO here in the Philippines for more than 5 years now. I specialize on Internet and Cable TV support. I also have background on handling customer service support and is more than familiar about handling customers' concern and of course, SALES. I am also familiar with MS Windows and MAC OS support. I am taking up Electronics Engineering and I am familiar with subjects related to network structure and electronics too. I am also proficient on speaking and writing in English. I also worked as a part-time English tutor to Korean and Japanese students for more than 6 months. I am a very versatile person and easy to work with. I have no issues getting along with people and handling stress. I am trainable and I am willing to learn new things.
Hi, my name is Daryl. I had worked as a Customer Service Rep for more than one year and I was a freelance Virtual Assistant for 6 months. Being a Customer Service Representative, it involves taking calls, chatting and sending emails to customers. I have knowledge about Google docs and I can manage social media sites. I am responsible and eager to learn new things. I love playing online games and trying out new apps on my phone.
Charisma P. Agency Contractor
JOB EXPERIENCE and SKILLS Customer Service Rep Accountant Admin Assistant Sales Chat Support Inbound Sales Agent Outbound Agent Email Support Dealer Support Lead Generation Specialist Appointment Setter Virtual Assistant Community/Forum Manager Social Media Manager Good Communication Skills Fast typer (Doesnt need to look at the keyboard) Multi Tasker Can work with minimum to no supervision Fast Learner Web Researcher Social Media Management Blogging Community/Forum Management Data Entry Applications: -Microsoft Word -Microsoft Excel -Google Docs Telephony Applications: - Skype - Google Hangouts - MagicJack Chat Application: - Zopim Social Media Sites: -Facebook -Twitter -LinkedIn -Google Plus -Tumblr -Pinterest -MeetUp -Wordpress -Youtube -Etsy File Management Applications: -Dropbox -Google Drive Other Applications -Asana -Evernote -Hootsuite -Aweber -Market Samurai
I am very proficient in written and spoken English. And since working with several call center here in the Philippines, I have been exposed to customers in the US and I'm fully trained in giving the highest quality of customer service. I am proficient with the use of computers and different applications (MS Word, Excel, Powerpoint, etc.) as well as navigating around the internet, as all my jobs have given me exposure to this. My typing speed is 40+/- WPM. Let me help you with your data...