I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals
Customer support Job Cost Overview
Typical total cost of oDesk Customer support projects based on completed and fixed-price jobs.
oDesk Customer support Jobs Completed Quarterly
On average, 1,086 Customer support projects are completed every quarter on oDesk.
Time to Complete oDesk Customer support Jobs
Time needed to complete a Customer support project on oDesk.
Average Customer support Freelancer Feedback Score
Customer support oDesk freelancers typically receive a client rating of 4.66.
To be able to work and participate in offering quality performance for the improvement of service to clients. • Hardworking, self-motivated and with good sense of organization • Understand, meet and exceed internal and external customer expectations to creative positive impact • With sense of urgency and commitment to service excellence • With comprehensive knowledge in sales and negotiation skills • With ability to identify, analyze and anticipate problems and develop solutions and is able to handle objections appropriate • Embraced change and innovation and initiative new and improved ways of working • With intention to treat the business and the organization like it was one’s own • With ability to organize, convey, listen to and comprehend information, ideas and data clearly and concisely in both written and oral form including presentation with the use of appropriate media.
Elmer Ryan Claudio Agency Contractor
Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.
Bonjour, Fort d'une expérience de plus de 10 ans dans le support client et la formation, aussi bien pour des professionnels que des particuliers de tout niveaux. Je serai heureux de mettre à votre service mes compétences et mon savoir faire. --------------------------------------------------------------------------------------------------------------- French native, i have over 10 years experience in customer support field and computer training, for both professionals and individuals. Whiling to Provide an effective work in a stable and reliable relation for my customers In French or English.
To excel in suitable position by applying my skills and working experiences towards fulfilling the responsibilities which is assigned to me to uphold your quality standards, policies and procedures.
Im woman with full of joy and positive thinking. Now I'm spending my time writing blogs and memoir about my life. I'm looking jobs to fill my day. Need little challence and something new in my life. I had my own company in Finland. I was working with Natural nutrition, health and beauty. I taught people to live healtier life, sold services and products. I've also worked as forewoman for 15 employees in jewerellybusiness in Helsinki,icluding sales, marketing and making deals with stores and markets. I came to Bali few years back, wanted away from the rat race. Take things little lighter. My passion is writing and photography. I can do translates from English to Finnish and other way around, website writing, blogs, articles and also customer service via internet. Ive been in customer service since I was kid, so it's in my blood and I do appreciate a good customer service. You need to know and use those skills also when you replay and help customers by email or messages. Negative impressions comes easy, if you don't have skills to write. I'm friendly, full of joy and happiness, hard- working and loyal. I do all my work 100% and if I dont know something, I'll ask. Hope you contact me and we can help each other.
Currently studying master of Design & Engineering programme which is related with business, design and development at the same time . Also I have experience in Engineering, Brand designing, research, data analyses and audit. I have been working as Turkish-English translator and customer support for one project currently.