I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.
Customer support Job Cost Overview
Typical total cost of oDesk Customer support projects based on completed and fixed-price jobs.
oDesk Customer support Jobs Completed Quarterly
On average, 1,086 Customer support projects are completed every quarter on oDesk.
Time to Complete oDesk Customer support Jobs
Time needed to complete a Customer support project on oDesk.
Average Customer support Freelancer Feedback Score
Customer support oDesk freelancers typically receive a client rating of 4.66.
I have call center experience where I provided customer service through chat. I started working online a few months ago and I worked on sales, marketing, and customer retention for a client in the United states. I'm a part time English Tutor for ESL students online. I love to work in an environment that provides service and sales. I am a team player and loves to work with people who shares the same enthusiasm on working towards success. I'm looking for a full time work where I can focus on providing customer service and sales for your company.
I have been working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are four of them. Pretty soon there will be five of them who I need to manage altogether. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I am not a website builder/developer like them but I have a great common sense and an analytical skill which help them find the resolution of many issues. I train them when I need to. Prior to my present job, I worked as a technical support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.
I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals
Elmer Ryan Claudio Agency Contractor
Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.
To excel in suitable position by applying my skills and working experiences towards fulfilling the responsibilities which is assigned to me to uphold your quality standards, policies and procedures.
My career has been focused on catering customer service and administrative work. Working for both local and international companies has exposed me to the experience which made me who I am today: respectful, punctual, consistent and flexible. Below are brief description of my experiences: -5 years experience with Customer Service/Service Desk support (voice, email, chat). Worked on Networking, Hardware and Software issues (Virtual Private Network, Operating systems –repair, registry, installations, etc.) -1 year experience with administrative jobs -2 years experience as an Agriculturist specializing in Dairy Technology.
I am a Registered Nurse but my expertise is not limited only to healthcare set up, principles and theories. I have an extensive proficiency and experience in Data Entry, Customer and Technical Support. If you are looking for someone who is compassionate, flexible, goal-oriented, optimistic, upbeat and fully equipped with knowledge, skills and attitude for the position, you have reached the right profile. Working in a Business Processing and Outsourcing (BPO) for almost 2 years, I was able to identify how far I can go from being a typical agent who’s just sitting and reading at the scripts provided to the customers into a product and process trainer who’s already inculcating knowledge and skills to the agents in handling customer’s concern. My fluency in English language, paved way to achieve effective communication in my work milieu and will further continue in my future endeavors. Furthermore, my exemplary technical knowledge and skills will be my best contribution in accomplishing goals related to the field. To prove my knowledge in English language, you can refer to my IELTS score visible in my profile. In commitment to expand my horizons towards effective communication and to be at par with global demands, I acquired a certificate in French Proficiency 1 and continually studying to attain intermediate level on aforementioned language. I also keep myself updated in the advancements of technology especially those that are related in software, hardware and firmware troubleshooting to attain my goal of providing superior information and technology support with exemplary customer satisfaction. I have confidence that I can be a talent which you are considering for in your company and I’m willing to discuss with you how we can accomplish specific goals together.