I have been writing as a hobby on my blog eypolapol.tumblr.com. Please feel free to visit the site so you could see a sample of my work. I am fluent in English on both writing and speaking. I am very reliable and I make sure that I get a job done quickly and efficiently. I always make sure that the quality of my work is very high and up to the client's standards.
DSL Troubleshooting Job Cost Overview
Typical total cost of oDesk DSL Troubleshooting projects based on completed and fixed-price jobs.
oDesk DSL Troubleshooting Jobs Completed Quarterly
On average, 2 DSL Troubleshooting projects are completed every quarter on oDesk.
Time to Complete oDesk DSL Troubleshooting Jobs
Time needed to complete a DSL Troubleshooting project on oDesk.
Average DSL Troubleshooting Freelancer Feedback Score
DSL Troubleshooting oDesk freelancers typically receive a client rating of 4.80.
I can offer you more than eight years of experience managing communications for top-tier Help Desk Support /Customer Service / Technical Support firms, excellent project-management skills, more than 3 years as a Field Tech and several years as Computer Repair Specialist and Networking , I havea great eye for detail, all of which should make me an ideal candidate for the job • I enjoy engaging in meaningful discussions with and helping people I don't know • When faced with a number of demands, I can keep a positive, "can do" attitude • I Am intimidated by web technology, learning new things, or short bursts of intense work periods
I have a degree of Bachelor of Science in Information Technology. Graduated since 2008. Most of my working experienced is on Technical Support. Under general supervision, perform skilled work in the installation, Diagnose, repair, and maintenance of a variety of microcomputers and related peripheral equipment, including printers. Assist employees in the operation and basic maintenance; provide technical support for all hardware and related equipment. Provide leadership, plan, and organize the work of other repair technicians. Communicate utilizing tact and diplomacy. May assist other trades persons in work which may be outside the field of specialization, requiring aptitude, willingness, and adaptability. Check equipment for proper operation and diagnose operational problems and probable cause. Make adjustments to, repair, and/or make recommendations for the repair (determine if outside repair required) of microcomputers, including printers, disk drives, monitors and switches. Support all the IT peripherals and systems, Such as Server, Printer, Fax Machine, Router, Switches, Workstations, UBS Software, Email, Facebook and Website.
I have been employed in IT-related roles for the past 20+ years. My passion is web application development with dynamic/database integration. I have extensive training and experience with industrial networks, Windows and VAX servers, and Avaya PBX systems. Most recently, I have added Modicon PLC programming over the past 5 years with minor Allen Bradley support. I have deployed numerous industrial 2.4GHz, 5.8Ghz and 900MHz wireless infrastructures. Daily experience with Cisco switch and router configuration. Have designed and/or hosted numerous web sites over the past several years, ranging from Joomla to Wordpress to CS-Cart to purely original solutions.
-Troubleshooting of Internet connectivity from the customer’s computer to a modem that is provided by the DSL account that I handle, and set the schedule of an onsite technician for further troubleshooting of the lines from the customer’s home to a Central Office or to a Remote Terminal if all the troubleshooting has been done and the customer is still unable to connect due to an outage or a disconnected line. -Troubleshooting of the end user’s Laptop and teaching them on how they can connect to the internet wirelessly or hard wire to it and how they can maximize the capabilities of the product that they have. -Process an on-line transaction if they need a second copy of the recovery disk from the account that I support, for six months -When the previous account has been closed, I was promoted as a Level 2 Help Desk Agent for the new account that came in and I stayed on that new account for three consecutive months and we supported the Blackberry, Hand Held Terminal, Microsoft -Troubleshoot customer's HP personal computer by isolating the main issue ,giving them the main cause of the error and how to resolve them by running a diagnostic tool that came w/ the P.C., or even remotely accessing it and reconfigure the drivers and settings of it so that it will respond accordingly again otherwise we will send a replacement part if proven that it does not respond at all anymore. -Process Service orders for on site repairs, spare part ordering and even extending the standard warranty with us. -Troubleshooting of Internet connectivity from the customer’s computer to a router and to a modem that is provided by the DSL account that I handle, and set the schedule of an onsite technician for further troubleshooting of the lines from the customer’s home to a Central Office or to a Remote Terminal if all the troubleshooting has been done and the customer is still unable to connect due to an outage or a disconnected line. -We install the devices such as splitters coaxial cable connectors and cable modems in order for the customer to have a cable TV and internet connection at the same time, we also disconnect subscribers who were not able to pay their bills, and reconnect them after they have settled their accounts, troubleshoot internet connection and escalate the concern of a customer to our engineering department if in case we need to replace some devices from our tap off terminals that are located at some specific electrical posts. --all of these are my Work experiences from various and well known call centers in the Philippines such as Teleperformance,Teletech, Convergys,Sykes and Siemens Business Solutions.
• Over 3 years of professional experience in positions as Technical Sales Representative, Website Administrator, Multimedia Specialist, Freelance IT Support and CCTV Technician, • Skilled in information systems management, web design, analysis, troubleshooting, testing, documentation, internal control procedures, system and program security, systems analysis, hardware and software installation, applications and program management, technical support, and network administration. • Experienced in fostering and developing client relations, providing end user training and innovative technical solutions, conducting equipment demonstrations, and increasing efficiency to enhance profitability. Technical Skills Network Administration Skills Design, implementation, maintaining and establishing user accounts, network security, troubleshooting printer problems, back-up devices, and installing and maintaining servers. Multimedia Skills Create graphics, animation, and audio visual presentation. Graphical Software Skills Adobe Photoshop, After Effect, Lightroom, Dreamweaver, Illustrator, CorelDraw, Google SketchUp . Administration Skills Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers. OS Knowledge Base Skills All windows variants, Linux variants, Android variants, IOS variants. Software Implementation Skills Microsoft Windows Servers, Exchange Servers, Netscape Proxy, Apache, Office variants, SendMail variants, DNS Security Implementation Skills Mc Afee Next Generation Firewall, VPN, Norton command center, Secure Sendmail.Hardware Skills All PC variants, Printers, Video capture, cable standards and implementation, (CAT5, CAT6, Fiber) Printers, NetAp filers. CCTV Skills Installed and programmed the CCTV systems in the light commercial and residential environment. Designed the site drawings and installed the system accordingly on the plans drawn earlier. Installed the audio and video CCTV system along with the DVR system. Organized the network with the help of different types of cameras and then connecting it to the main system. Monitored the cameras that were installed in the system with the help of the wireless data transfers. Networking Skills Switches and Routers (Ethernet), TCP / IP proficiency, Windows workgroups and Domains
I've been working as a Customer Service/ Technical Support Representative for 2 years and 6 months. I'm highly motivated, trustworthy, responsible, diligent, dynamic, flexible and willing to undergo training. Skills: Project Management, MS Word, MS Excel, MS PowerPoint, Internet Browsing, PC Troubleshooting/Hardware/Software Installation, Basic knowledge in HTML & CSS, Basic knowledge in C, Java, VB & ASM Programming BPO: Customer Service, Technical Support and Billing OBJECTIVE: To serve in your company with a challenging position where my skills and experience are needed. EXPERIENCE: April 2008 – June 2010 RP Kohler Interiors Inc. (a.k.a Mark David Inc.) A.S Fortuna St. Banilad, Mandaue City (Project Manager) skills: Order Processing of furnitures for U.S based customer’s, communicating thru phone with U.S Sales Representatives & China factories, and order tracking (using ERP, SAP and FedEx/UPS). November 2010 – March 2011 CITOM Office N. Bacalso Ave., Cebu City (OJT – Technical Support/Programmer) skills: Optimizing ID System of PUJ drivers, developing Software System Application, Media Editing and PC Repairs. April 2011 – Present SYKES Asia Inc. F. Cabahug St., Mabolo, Cebu City (Customer Service / Technical Support Representative) Palm / HP : April 2011 – August 2011 & November 2011 – April 2012 AT&T Mobility : August 2011 – November 2011 AT&T U-Verse : April 2012 – May 2013 Century Link DSL : May 2013 – Present EDUCATION: Elementary Education 1995 - 2001 University of Southern Philippines (Mabini St., Cebu City) Secondary Education 2001 - 2005 University of Southern Philippines (Mabini St., Cebu City) College Education 2005 - 2011 Cebu Institute of Technology - University (N. Bacalso Avenue, Cebu City) Bachelor of Science in Information Technology
Maintain good relations with the customers and employees. Schedule and performs maintenance cleaning on computer equipment. Install new software as well as software upgrades and updates. Maintains inventory of computer equipment, configuration and services. Implementation of files and printers sharing and workstation securities. Troubleshoots hardware and software problems. Freelancer for Web Design and Development. Perform related duties required.
Graduate of BS. Computer Science and now taking up Master Degree in Information Technology or MIT @ state university in our country I work as System Engineer for 8 years in our company with good background in hardware issue, local-area and wide-area networks,installing, configuring, updating and maintaining server software/hardware;high-level problem troubleshooting;replacing failed hardware and addressing system problems;installing software upgrades and security patches, and monitoring for intrusion signs;maintain an inventory of all network devices; and now facing a new challenge in my life as IT Specialist focusing on Software Development or Backend using the application of Ruby on Rails, Zend Framework 2, MySQL and Laravel.
I am a student from Philippines, a translator of words from English to Filipino or Filipino to English. I would like to help foreigners and other people who has projects involving translating words f the said Languages.