I am educated to Master degree level, I carry technical experience of over 18 years in Novell and Microsoft networking technologies covering many diverse consultancy roles, remaining very much hands on throughout. My expertise is in Microsoft Office, Windows desktop operating systems and networking technologies. Also, running support desks for so many years has helped me to develop a strong working knowledge of a wide range of software and infrastructure technologies, and instilled an eagerness to expand my knowledge in all areas. I have developed excellent business acumen, and communicate well with all levels.
Helpdesk Job Cost Overview
Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.
oDesk Helpdesk Jobs Completed Quarterly
On average, 46 Helpdesk projects are completed every quarter on oDesk.
Time to Complete oDesk Helpdesk Jobs
Time needed to complete a Helpdesk project on oDesk.
Average Helpdesk Freelancer Feedback Score
Helpdesk oDesk freelancers typically receive a client rating of 4.53.
Telecom and Helpdesk professional with 12-year background in installation of network equipment providing end-user support. Interested In expanding my opportunities in the industry to further develop career aspirations.
I am a working mother who needs to stay at home to take care of my baby and at the same time having a home based job. I want to create a career as a freelancer and has the freedom to choose my working hours. I also would like to teach bible studies and minister to those in need of spiritual food. Customer service is one of my expertise. I worked in a call center environment and also in an ITO industry as a help desk.
A multi-skilled IT manager with good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of complex systems builds, hardware and software testing, PCB testing, network support, technical support and computer repairs. Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development.
More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Network (dhcpd, BIND, Apache, OpenVPN, MySQL, Squid, Postfix, Iptables, pptpd); • Install, configure network and peripheral hardware ( switches, wireless, printers) • Monitoring (nagios, munin); • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Shell scripting (bash); • Antivirus complex support and maintenance; • programming and maintenance of office telecommunication system; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).
About Myself: High experienced, motivated Network Administrator and Helpdesk. Very adaptable and efficient team player with excellent communication skills at all levels. Motivated and focused on knowledge and new skills acquisition. High organizational skills, ability to work under pressure. Job Exp : I have 5 years experience in Managing Network and Helpdesk Some more details about my last job's duties : - Computer Assembling - Hardware Repairing - Installing and managing of Network(windows server 2008,2012) - Performing security policy Education : -Master (Advanced Professional Communication concentration on IT) in Clark University of United State(studying) -Bachelor Degree(Computer Software Engineering) in Azad University of Iran
Manage agent’s performance through metrics evaluation, quality monitoring and PEP sessions to drive continuous improvement. Strong background in network, system, and application support. Maintain accurate and up-to-date records of completed work and actions against work in progress. Monitors the progress and status of all cases, issues and IT advisories to ensure that the committed service-level is fulfilled. Uploads schedule of IT Helpdesk team using HRIS Integrated tool. Assist in creating articles of account tools installation and processes for IT Knowledgebase. Gather, record and present data for quality monitoring purposes. (IT Advisories monitoring, QM calls and QM tickets). Manage and provide technical assistance on issues or services where only Supervisors have access. Supervises the hiring of IT Helpdesk personnel. Determine the team’s workload and delegate tasks as necessary. Communicates company policies. Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement. Acts as a resource to team members, participates in team and professional meetings and gives input as needed. MS Exchange Server/AD administration: mailboxes, folders, distribution groups, calendaring, etc. Avaya PABX administration: Avaya CMS, HRIS CMS, authorization code access, etc. Cisco switches administration: change vlan, proxy settings, etc. Manages ComITTS/IT Helpdesk Newton Tool for Request and Incident Management within the SLA Network Troubleshooting (internet, intranet, clients tools, Newton tool, etc) Server Troubleshooting (MS Exchange, Active Directory, File/Printer server, SAV, FTP server, etc) Windows OS/Office applications software and hardware troubleshooting Sykes APAC and PHCAPONE password resets and unlock. Knowledge in VISP/VPN connectivity How-to questions (Client Tools, Sykes Tools, Outlook, Office 2000, Win8, Win7, XP, Windows 98, NT, 2000, XP, IE, Netscape, Adobe, WinZip, etc.)
I am a Systems Administrator and Technical Support Analyst, in a wide variety of business areas. I have over 13 years experience in IT, with exposure to a wide range of system architectures and processes. I have provided high quality solutions to many clients whilst enhancing my own technical abilities to further add value. Many of the clients in my career has been of the large investment bank variety, where working in a pressurized environment is the norm. Whilst I have experience in several systems, my specialty is in Wintel software and hardware. I am the friendly, "can-do" type of SysAdmin who won't bite and is marginally better groomed and dressed. My geek side has developed my love for systems, whilst my social side hones my customer service skills. I am the consummate professional at all times, and able to communicate at all levels.