I am educated to Master degree level, I carry technical experience of over 18 years in Novell and Microsoft networking technologies covering many diverse consultancy roles, remaining very much hands on throughout. My expertise is in Microsoft Office, Windows desktop operating systems and networking technologies. Also, running support desks for so many years has helped me to develop a strong working knowledge of a wide range of software and infrastructure technologies, and instilled an eagerness to expand my knowledge in all areas. I have developed excellent business acumen, and communicate well with all levels.
Helpdesk Job Cost Overview
Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.
oDesk Helpdesk Jobs Completed Quarterly
On average, 46 Helpdesk projects are completed every quarter on oDesk.
Time to Complete oDesk Helpdesk Jobs
Time needed to complete a Helpdesk project on oDesk.
Average Helpdesk Freelancer Feedback Score
Helpdesk oDesk freelancers typically receive a client rating of 4.53.
I am a Systems Administrator and Technical Support Analyst, in a wide variety of business areas. I have over 13 years experience in IT, with exposure to a wide range of system architectures and processes. I have provided high quality solutions to many clients whilst enhancing my own technical abilities to further add value. Many of the clients in my career has been of the large investment bank variety, where working in a pressurized environment is the norm. Whilst I have experience in several systems, my specialty is in Wintel software and hardware. I am the friendly, "can-do" type of SysAdmin who won't bite and is marginally better groomed and dressed. My geek side has developed my love for systems, whilst my social side hones my customer service skills. I am the consummate professional at all times, and able to communicate at all levels.
Ruslan Masalimov Agency Contractor
I'm a System Engineer with more than 8+ years of expirience on building network services solutions based on Windows and Linux(corporate mail servers, routing, firewall, VPN, trunking, proxy, web-servers, etc), with solid references. My personal interests are web-servers and opensource virtualization(VirtualBox, Proxmox). Short list of common skills: - Linux(Server/Desktop Ubuntu) - Windows (XP/Vista/7/8/10, 2003/2008 Server) - Cloud Computing (Amazon, Azure) - Virtualization Solutions(VirtualBox, Proxmox, ESXi) - Networking Services (DNS, DHCP, Firewalls, Proxy Server, etc) - Web Servers (Apache, Nginx, Apache Tomcat) - Database Servers (MySQL) - Mail Servers and related stuff (Exchange, Postfix, Zimbra) - Monitoring Systems (Zabbix) - Security and Performance Optimizations - Project Tracking (JIRA)
Various skills include: • Developing custom SharePoint projects for enhancing employee efficiency, such as: Workflows InfoPath forms Task management SharePoint page customization • Creating SharePoint training videos and documentation for new company processes • Providing end-user assistance with SharePoint as well as general helpdesk support • Overseeing maintenance, upgrades, and future planning of SharePoint servers • Acting as technology liaison between end users and the IT department • Giving group presentations on SharePoint and general IT developments • Providing support for outside users for public-facing systems
• Well-versed in computer hardware, operating systems, and various software (Excel, PowerPoint, Word, Adobe Photoshop, Eclipse) • Experienced in Java and C programming languages, Visual Basic macros • Awarded multiple Customer Service Awards at the Rutgers University Office of Information Technology • Received certificate from AT&T management for ‘Excellent Customer Service’ • Sound knowledge in networking; proficient in Cisco and Juniper routers, TCP/IP, MPLS, MLPPP, BGP, VoIP, PNT, OSPF • Six Sigma (White and Yellow Belt) • SaaS, FoxPro, LotusNotes, SharePoint, Oracle Agile, PLM • RFP, BRD, Project Management
Highly-versatile technical professional with a background in project management, customer service, test lab configuration, quality control and software/hardware support for on-site and remote processing. Accomplished in setting up, consolidating and managing test labs for complex environments, providing means to ensure quality operations on disparate computer images for immediate production use. Comprehensive knowledge in technical support for desktop machines, server farms, software, peripherals and troubleshooting all manner of issues. Skilled in establishing accurate test conditions and designing and automating detailed test scripts as well as documenting, prioritizing and recommending/developing resolution for bugs, breaks and stoppages. Proven ability to interact with end-users, vendors, cross-functional leaders and specialists to gather data, analyze returns and devise solutions while strengthening brand experiences. Adept at blending strong decision-making with outstanding organizational skills, solid leadership and strong communication to effect change, improve processes and elevate quality to world-class standards. Uniquely suited to remote support and telecommuting without loss of productivity; able to lead and motivate, empower and monitor remote employees. Characterized by integrity, stand-out work ethic, critical thinking and a drive to improve processes, services and customer relations.
My Name is Rodolfo Ramalho, 28 years old, I worked as a IT Support Engineer, graduated in Computer Networks by UNINOVE. I have been living in Dublin for the last six months studying English in the Irish Business School Dublin. My goal is to become fluent in English language in order to meet the demand of the Information Technology sector in this country. I have been worked with IT from over 10 years, with leading companies in Brazil and the World: Itau, Alog, T-Systems, PriceWaterhouseCoopers, Tivit, MCPBrasil, Nortel Networks. I am able to build, manage and motivate teams. Always in search of the best results, fast adaptation to new processes, activities and environments. I have strengths as persistence, determination and commitment. I am Specialist in corporate environments. Implementation, Management and Administration Windows Server and Linux. Thorough knowledge and experience with Active Directory, Exchange, DFS, RRAS, RIS, Cluster, NLB, RDS, Terminal Server, IIS, DNS, DHCP, LCS, WSUS, Fore Front, System Center, Virtual Server, Hyper-V, ISA, TMG and Skill in Deployment GPO. Experience in the best practices of ITIL (Incident, Problem, Change, Release, Configuration, Availability, Capacity, Service Level and Service Desk), ISO 27001 and Project Management. Always working with good personal relationships, promptness and courtesy at all levels, and the propensity to interact consciously and participate within a team. I Participated in complex projects such as Migration Exchange 2003 to 2007. Active Directory 2003 to 2008, IIS 6 to IIS 7, ISA to TMG, Implementation and Management Environment DR (Disaster Recovery). Extensive knowledge in planning and documentation of physical infrastructure and logic.
I have been a domestic engineer since 2003 while holding multiple positions, including property manager, personal shopper, mobile secretary, mobile personal assistant, etc…, and enjoying myself as a volunteer enthusiast at the same time. I am currently waiting to upgrade Math and Chemistry courses, which will allow me to enroll in the 3 year Respiratory Therapist program at SAIT.