I am a highly motivated 20 year old systems engineer. I have been interested in computers since I was very young and have worked with them professionally since I was 14. I love to what I do and take every opportunity I can to learn and build my skill set. My favorite thing to work with is hardware. I have built servers as a consultant on the side and for work for my entire working career. I have a strong understanding of all x86 computer sockets and the components that go with them. I have worked with Linux/BSD systems since I was 14 years old and Windows systems since I was 18. I have managed small individual server setups for hosting companies (cPanel, DirectAdmin, Webmin, and no control panel systems) as well as fifty plus server deployments for large enterprises. Currently, I manage Windows domains, firewalls, network peripherals, and all end user machines for approximately 20 companies.
LogMeIn Rescue Job Cost Overview
Typical total cost of oDesk LogMeIn Rescue projects based on completed and fixed-price jobs.
oDesk LogMeIn Rescue Jobs Completed Quarterly
On average, 0 LogMeIn Rescue projects are completed every quarter on oDesk.
Time to Complete oDesk LogMeIn Rescue Jobs
Time needed to complete a LogMeIn Rescue project on oDesk.
Average LogMeIn Rescue Freelancer Feedback Score
LogMeIn Rescue oDesk freelancers typically receive a client rating of 5.00.
I have 7 years of experience in the call center industry. I started on the ground floor or a call center so i know how to work on a shoestring budget while not sacrificing quality. The company i work for has become quite successful, which has allowed me to gain experience with the other end of the spectrum of hardware and software budgets. I have experience with several different hosted phone systems as well Windows servers, Cisco and Sonicwall firewalls, and most Dell switches and servers. I have also had an active roll in the management aspect of our business. This helps immensely with my IT work. With my experience with many other clients, it makes it much easier to explain to a client from the very beginning that there may be a better way to approach a program, it can save many wasted hours and unhappy emails and phone calls from clients when things do not go as smoothly as they hoped because they are going through the same learning experience that we have seen other clients go through. This, of course, must be approached delicately and what the client decides is final. Generally though, the new clients will agree that our suggestions make sense and appreciate the effort to save time and money.
Dedicated and driven IT professional with comprehensive and expansive expertise in managed IT services, software application implementation, multiple operating systems support, training and troubleshooting of multiple software applications and hardware/equipment platforms.
I have been a Virtual Assistant for ten years for a security company, a medical monitoring operation, a contractor, a councilman, dog walker, a personal trainer amongst others. Prior to that I have worked in the administrative field for over 20 years specializing in Quickbooks, human resources, customer service and other office managerial tasks. Whether your need me for a one time research project, to keep your Quickbooks up to date or anything in between, I am the piece of the puzzle you have been missing.
In 13 years of experience, I have developed my troubleshooting, installation & maintenance skills in both windows desktop and server via local or remote access including the new technology of Intel which is the Intel vPro. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
Providing technical support for hardware and software issues Providing technical support over the phone to all IT users. Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone. Take ownership of a call and seeing it through to closure. Ensuring that all call details are captured and entered in the logging software. Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress. Provide troubleshooting and configuration support for client desktop software installation Account creation in Active Directory Resolving password issue Handling user’s request in Exchange 2010 VPN support
I worked for my previous employer for over 8 years as an office manager where I helped to organize 2 office moves with minimal impact on patients. My daily task included medical coding and billing, referral coordination, English/Spanish translation and patient data entry among other basic office duties. I am known for my attention to detail and organization. After moving to San Antonio in 2010, I was happy that I was still able to work for my employer in Chicago virtually. I loved the idea of staying home with my kids while I worked but as all things, it came to an end when she decided to retire in mid 2011. Since then I have been actively looking for another virtual job. I would like a job where most of the communication is via join.me, gotomeeting.com (or other similar free online meeting sites), e-mail and/or texts. Because of the noise level in my house, phone communication may be a bit difficult.
For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.
Specialties: Very good knowledge of the dynamics of Help Desk and Customer Care in the below fields: • Manage and maintain computers running Windows XP, Vista and 7 • Troubleshoot authentication and encryption issues • Diagnose and resolve hardware and printer problems • Setup and Configure User Account Control • Support wired, wireless, and remote VPN users • Configure and troubleshoot Internet Explorer and other browser security settings • Monitor and troubleshoot updates • Analyze desktop applications and solve performance issues Hands-on work experience with: • Active Directory • MS Exchange Management Console/Shell • Remote desktop connectivity applications (SCCM, LogMeIn, Join.me, Teamviewer, NetMeeting), • MS Office Suite: Word, Excel, Access, PowerPoint, Outlook, OneNote • Internet browsers and networks • Support for laptops, desktops, and printers • Windows Registry • Malicious Software Removal Tools • PKI Token • Blackberry Enterprise Server • Airwatch • Android • Ipad/Iphone • Cisco/Nortel VPN • Citrix Delivery Services Console • Ticketing Tools (SCSM, Remedy, Service-Now)
- Tactful, Innovative, Social person, Work in group, Work under pressure, self motivated, self learning. - Strong problem solver who can design solutions and assist developers with issues. - Great sense of responsibility, Attention to details. - Familiar with optimization techniques - Can think outside the box.