I have been a Technical Writer since 2006. Working with some great organisations across diverse speciality areas in Australia, I have greatly enjoyed creating technical and business documentation for multiple audiences. I have been involved in planning, prioritising, designing and creating technical documents such as User Guides, Online Help, Troubleshooting Guides, Release Notes, Policies, Procedures, Work Instructions and Quick Reference Guides. Specialties: Technical Writing, User Documentation, Process Documentation, Policy and Procedure Writing, User Requirements Analysis, Online Help, Developer Documentation
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I hold a Bachelors Degree in Business, Masters Certification in Six Sigma Lean Process, Masters Certification in Project Management and MBA with Accounting and Change Management Concentration. With over 30 years experience in Business Operations, Analysis, Configuration Management, Training, Human Resource and Accounting. Experience in Construction, Food Services, Healthcare, Manufacturing, IT and Retail. I have worked in Fortune 100 and 500 companies and worked with multiple start ups including small and mid size companies. I am a Quickbooks Pro Advisor with certifications in Quickbooks Online, Desktop and Enterprise.
I am a highly experience software development professional with extensive experience in FoxPro (DOS & Visual), VBA, Access, SQL Server backends,... Extensive experience in working with and managing programmers developing C# .NET applications along with business analysis and quality assurance activities. I am customer service focused and enjoy doing projects that add value. I thrive on working with data, understanding relationships, finding patters and identifying and cleaning bad data. I am seeking programming projects that I can accomplish that are smaller in scope (a few hours to 2 months). I work to delight clients and would be open to small test projects to prove my abilities and reliability.
Product Manager with an M.A. in Organizational Leadership and 15+ years’ experience developing strategy and leading product development for fast-growth technology start-ups and highly iterative enterprises. As co-founder of a web hosting company, the first platform architect at a mobile marketing agency, and the first product person at a mobile app security startup, with successful exits at each, I have faced the challenges inherent in startup environments and other small companies many times. I have strong analytical skills and a natural curiosity about subjects like complexity theory, social dynamics, innovation, decision-making, and motivation and how those things impact human behavior and interaction with applications and digital content. I have a common sense approach to solving problems, and the ability to move easily between big picture strategic thinking and focused detail-oriented execution. In my career, I have, among other things,: - managed development of a document composition platform for a Fortune 50 financial services company, - established a product management function at a mobile app security startup that served the #1 Food and Beverage company and the #1 Telecom Equipment Manufacturer, - built a cloud-based mobile marketing platform and overseen production of dozens of mobile campaigns for brands such as American Airlines, Anheuser Busch, AT&T, Bacardi, Bank of America, Carl’s Jr., Discovery Channel, Frito Lay, GameStop, Grey Goose, McDonald’s, Nintendo, Nokia, Oxygen Network, State Farm Insurance, Warner Music Group, and Victoria’s Secret PINK, - and co-founded a web hosting company, achieving an average of 500% annual growth in # of subscribers and 2000% annual growth in revenue over five years.
Goals: Leading or being part of a team focused on quality and customer service primarily but not exclusive, IBM iSeries platform. Background: Banking, Insurance, Retail, AS400, Synon, JDE, DB2, RPG, Team management, MES, Pharmacy Experience: Manager Cognizant Technology Solutions Nov 2008 – Actual (6 years 4 months)Moreno 877 - CABA MES Support Analyst Manager - Projects ACE Insurance Latin America AS400 RPG GIS Point of contact PMO Galicia Bank Preparación de ambiente de integración para la migración de SAP PF y SAP préstamos San Antonio InternacionalTechnical Responsible JDE San Antonio Internacional July 2005 – September2008 (3 years 3 months) To mantain and develop new applications for Latin America Wipro TechnologiesAnalista programador JDE Wipro Technologies 2008 – 2008 (Less than a year) Client Cargill Financial modules JDE World Software Banco SupervielleAnalyst ProgrammerRPG Banco Supervielle Feb 2005 – Jun de 2005 (5 month) ILE RPG, platform AS400, DB2 NeorisTeam Coordinator Neoris July 2004 – January 2005 (7 months) JDE Arg - JDE, RPG, platform AS400, AP, AR, SOP, GL , case , 7 people in charge. CitiSenior Back End Software Engineer Citi July 2003 – June 2004 (1 year) platform AS400, MQSeries, Connect Direct, APIs, Base Software development, ILE RPG, Synon.,DB2 . Wells FargoDevelopment and System Manager Wells Fargo July 2001 – June de 2003 (2 years) RPG, ILE RPG, DB2, plataforma AS400, 5 people in charge . D&SDevelopment and Operations Manager D&S July 2000 – June 2001 (1 year) Synon, Cobol, 6 people in charge . D&SAnalyst Programmer D&S July 1996 – June 1999 (3 years) Cobol, Synon, platform AS400 . Grupo ASSA Senior Consultant JDE Grupo ASSA 1998 – 1999 (1 year) Clients LEDESMA Sancor Sony Records Volkswagen AG - Finantial ServicesAnalyst Programmer Volkswagen AG - Finantial Services January 1990 – June 1995 (5 years 6 months) Synon, RPG, platform AS400 . Safra National Bank of New York RPG Analyst programmer Safra National Bank of New York 1989 – 1990 (1 year) S/36 Pasive accounts system Bonds system AS400 contributions(link) http://iseries.search400.com/author;Benito+Abraham,+Contributor/content_mainframe.htm Education: Universidad de Buenos Aires Postgrado, Ingeniero Civil especialista en Ingeniería de Sistemas 1989 – 1991 Maestrías Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires' Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires' Ingeniero Civil, Ingenieria 1976 – 1981
Currently employed as the Product Development Manager of a Travel-oriented software factory, I have vast experience in Web Development using ASP.NET as well as with Desktop apps using the .Net framework. While .net is the framework that I used the most, I do have some experience with other technologies, like Java and Ruby. Same criteria follows for Database knowledge, since SQL Server is my strongest point, I do have some MySQL and oracle experience. Spanish is my first language since I was born, and currently live, in Argentina I spent my late teens and early 20's in Australia where I got my University degree among other things. This means you need not to worry about my english proficiency. In addition to the technical skills mentioned above, I also have Product design, Project and Team management, are also within my area of expertise.
Technical Consultant/Solution Architect in the systems monitoring / service management domain for HP. 2007-2013. Achievements: • Produced Solution Architecture for the successful service monitoring of an emergency services organization’s online warnings and alerts system. • Produced Solution Architecture for the successful service monitoring of a dedicated data warehouse and data mining data centre, including a virtualized server farm, SAN storage and network devices, for a Government agency. • Successfully designed and implemented service monitoring of media streaming farm of 200+ nodes, comprising VMware ESXi hosts, web and application virtual servers, video encoding servers and Cisco Nexus Fabric Switches et al. • Successfully designed and implemented service monitoring of an interactive voice response system platform, comprising 80+ Solaris servers and 25 Windows servers delivering Text-to-Speech, Automatic Speech Recognition and conversation scripting.
Bachelor of Science degree with emphasis in applying collaborative team-driven solutions to real-life business problems. Excellent communication skills developed through extensive experience in customer service and an academic understanding of human psychology. High-level attention to detail and consistency; ability to follow precise procedures. Self-motivated dedication to researching, learning, and implementing efficient processes. Effective management style aimed at prioritizing tasks, maintaining schedules, and meeting deadlines.
IT Project Manager as well as PHP / Java Developer 15+ years experience in Developing Client Server and Web-Applications in Java as well as PHP (including HTML, CSS, JS development). Background as a graphical designer, yet solely focussing on development since 13 years. Strong german and english language skills (spoken and written). Based in Berlin, Germany
I am a professional services consultant, with over 7 years of experience delivering successful solutions. During this period I have worked with a large number of customers in multiple industries ranging from Banks, Health Care, Retail, Government and many industries in between. I have a clear understanding of the project management, regulatory obligations and team collaboration required to deliver successful solutions to customers. I have managed projects related to SDLC (Software Development Lifecycle) creation and implementation, software and hardware upgrades, Service Desk management and tracking, regulatory changes and many more. I have a proven track record on delivering training to a global market with a varied audience. I have traveled the world delivering solutions related to Application Lifecycle Management (ALM), Change Management, Process and Workflow Management, IT Service Management and Help Desk systems that are web and client server based products running on iSeries and Windows platforms. I have previously worked in IT Management, System Administration and Service Delivery roles, and have a clear understanding of the SDLC and the implementation methodology needed to deliver successful solutions. I have a strong customer focus that has enabled me to deliver successful solutions throughout my career, with the ability to think creatively providing solutions. I can deliver general consulting services, project management services, service delivery management, software implementation solutions and implementation methodology development services.