Online Help Providers

Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On oDesk, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on oDesk for free!

Online Help Job Cost Overview

Typical total cost of oDesk Online Help projects based on completed and fixed-price jobs.

oDesk Online Help Jobs Completed Quarterly

On average, 35 Online Help projects are completed every quarter on oDesk.

35

Time to Complete oDesk Online Help Jobs

Time needed to complete a Online Help project on oDesk.

Average Online Help Freelancer Feedback Score

Online Help oDesk freelancers typically receive a client rating of 4.69.

4.69
Last updated: April 1, 2015

Popular Online Help Searches

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Swapnil Ogale

Swapnil Ogale

Technical Writer

Australia - Last active: 3 months ago - Tests: 3 - Portfolio: 1

I have been a Technical Writer since 2006. Working with some great organisations across diverse speciality areas in Australia, I have greatly enjoyed creating technical and business documentation for multiple audiences. I have been involved in planning, prioritising, designing and creating technical documents such as User Guides, Online Help, Troubleshooting Guides, Release Notes, Policies, Procedures, Work Instructions and Quick Reference Guides. Specialties: Technical Writing, User Documentation, Process Documentation, Policy and Procedure Writing, User Requirements Analysis, Online Help, Developer Documentation

$35.00 /hr
184 hours
0.00
Eni O.

Eni O.

Content, Lesson and Instructional Planner

United States - Last active: 2 months ago - Tests: 4

My long-time expertise can help you to develop solid website content such as how-to tutorials and guides, FAQ, online courses, website wiki or knowledge-base. I’ve personally planned, developed and written more than 120 how-to tutorials online, 4 printed books and countless articles over the span of 28 years on varied topics such as art theory, crafting, fantasy design, computer graphics, website usage, copyright issues and much more. I also analyzed the sales of THOUSANDS of individual craft tutorials and patterns through portal websites which I developed and managed for the last 8 years. During that time, I evaluated the writings of hundreds of instructors who created great lessons, bad ones, and everything in between. This process has given me a thorough understanding of what makes a great lesson, how to look at the big picture, how to break it down into small, digestible chunks and plan the best way to effectively pass instructions to clients or students. If you need: 1) Help fine-tuning your website content or online help guides; 2) Help creating clear and solid how-to instructions; 3) A comprehensive review on how to improve your existing knowledge content or instructions; Then please contact me so we can discuss your needs! Thanks, Eni

$75.00 /hr
0 hours
0.00
Bob Lietka

Bob Lietka

Consultant

United States - Last active: 07/14/2014 - Tests: 3

Highly-versatile technical professional with a background in project management, customer service, test lab configuration, quality control and software/hardware support for on-site and remote processing. Accomplished in setting up, consolidating and managing test labs for complex environments, providing means to ensure quality operations on disparate computer images for immediate production use. Comprehensive knowledge in technical support for desktop machines, server farms, software, peripherals and troubleshooting all manner of issues. Skilled in establishing accurate test conditions and designing and automating detailed test scripts as well as documenting, prioritizing and recommending/developing resolution for bugs, breaks and stoppages. Proven ability to interact with end-users, vendors, cross-functional leaders and specialists to gather data, analyze returns and devise solutions while strengthening brand experiences. Adept at blending strong decision-making with outstanding organizational skills, solid leadership and strong communication to effect change, improve processes and elevate quality to world-class standards. Uniquely suited to remote support and telecommuting without loss of productivity; able to lead and motivate, empower and monitor remote employees. Characterized by integrity, stand-out work ethic, critical thinking and a drive to improve processes, services and customer relations.

$55.56 /hr
0 hours
0.00
Andrew R.

Andrew R.

Independent Engineer

Russia - Last active: 01/23/2014 - Tests: 2

I prefer for consulting services for scalable and complex solutions. Ready for complex work in multimedia area. Professional extensive knowledge in different areas: • Video/photo/image restoration/design: http://snovidenie.com/windmotion/ • Music/sound design and restoration. http://snovidenie.com/ • Music: http://trancein.com/ • HTML5/CSS3/PHP experience (no frameworks please): http://atrise.com/php/script-debugger/ • Windows system software development (C++/Delphi): http://atrise.com/ • Complex solution consulting: http://namerenie.info/methods/mnogomernoe-myshlenie/ • Russian market psychology. SEO. I am an expert on human interaction with computer and social systems. I have extensive knowledge in the field of social psychology and Neuro-Linguistic, certification and training in the field of human development, advertising and hypnosis. I started as a programmer with a system programming in 1996, participated in the development of high-speed data access systems including a SQL server core. Later I became interested in the development of programs for web and design. Now I have consulting and training knowledge for people in the field of personal development and personal growth, finding solutions to complex problems in a lack of information. Also, I understand the problems of the human-computer interaction and human-human social networks. As a software developer I have computer programming experience in: realtime system design, Win32 (GDI, MT, TCP/IP), binary and text data parse and retrieving, design of special data access algorithms, cache subsystem. Creative skills: Photo restoration and image design. Very good video restoration knowledge using Avisynth. I have own restoration software. I have great knowledge in PHP/HTML5/CSS programing and design. I wrote music (VST/VSTi), sometimes I like to play for themselves.

$33.33 /hr
0 hours
0.00
Ken Haynes

Ken Haynes

Full Project Lifecycle Developer / Project Manager

United States - Last active: 08/07/2014 - Tests: 4 - Portfolio: 2

Extensively experienced (33 years), innovative professional with broad expertise in harnessing the power of technology to deliver exact business solutions. Deeply respected by employers such as AT&T and clients that include General Electric, Reuters and the London Stock Exchange for tenacity and dedication to excellence in completing challenging projects on time and within budget. Exceptionally resourceful—consistently able to identify practical IT solutions where others have failed or deemed impossible. Differentiated by: • Career history that combines IT experience and an extensive interest in computer security and forensics. • Well-honed technical, communication and interpersonal skills complemented by a fair and effective management style. Skilled at leading, mentoring and motivating others. • Developer Member of the Association of Software Professionals. • Fellow of Britain’s Institution of Analysts and Programmers (IAP), an honor reserved for professionals who have made extensive IT contributions to business. Testimonials: https://kenhaynes.com/testimonials Further career details: http://www.linkedin.com/in/kenhaynes More about me: https://kenhaynes.com/about Twitter: https://twitter.com/kenhaynes_it My latest software development project: https://pcferret.com My PCFerret Facebook page: https://www.facebook.com/PCFerret My PCFerret Google+ page: https://plus.google.com/+PCFerretSoftware My PCFerret YouTube: https://www.youtube.com/user/PCFerretSoftware

$33.33 /hr
0 hours
0.00
Sandra Ferreira Lopes

Sandra Ferreira Lopes

Project Manager / Translator ENG/PT

Portugal - Last active: 13 hours ago - Tests: 7

My profile offers excellent organizational, analytical and problem solving skills, good prioritization skills but flexible enough to adapt plans. Good communications and IT skills combined with a good head for business and ability to work to tight deadlines and within constraints. I´ve been working for the last 10 years in roles from Functional Consultant, Project Manager, Consulting Area Manager and Finance Controller. My experience is quite interesting and diversified, which allowed me to work in and with several business areas and sectors mostly in Portugal but also in Mozambique in the last 3 years.

$15.00 /hr
31 hours
0.00
Yuri Bernstein

Yuri Bernstein

System Administrator

Israel - Last active: 1 month ago

I entered the area in 2006, right after completion of MCDST course, and since then i worked for few big IT services companies as Desktop Technician, System Administrator and IT team manager. Those included Healthcare Services providers, banks and military facilities. I provide Server administration solutions, including planing and maintaining of group policies, active directory, managing web servers and providing scripting solutions on Windows platforms. I also provide a Help Desk solutions in 3 languages. I am certified with Microsoft's MCSA on server 2003 and MCITP Enterprise administrator certificate on windows server 2008. I also have Linux Professional Institute and Novell Certificates.

$50.00 /hr
0 hours
0.00
Celena Foronda

Celena Foronda

Human Resources Professional, Technical Recruiter,...

United States - Last active: 1 day ago - Tests: 2

Seasoned Human Resources & Talent Acquisition professional with 7+ years of experience working in a variety of human resource areas in small to mid-sized companies. Expertise includes managing and implementing nationwide recruiting strategies, utilizing Boolean Searches to identify candidates, and freelance resume writing. Proficient in Microsoft Office Applications including Excel, Word, PowerPoint, Visio, Publisher and Outlook.

$40.00 /hr
1 hours
0.00
Thristram Paul Galanto

Thristram Paul Galanto

Customer Service/Service Desk/ Help Desk/Personal...

Philippines - Last active: 29 days ago - Tests: 5

I am a Customer Service specialist with thorough experience in video streaming moderator via tout.com and an experienced in News video Moderation plus matching related articles. In addition, I have extensive experience in Email response handling Clients technical concerns. I am reliable, can work minimal or no supervision, can follow instructions carefully and a dedicated customer service representative. I can guarantee integrity, accuracy and timeliness on all assigned

$7.78 /hr
0 hours
0.00
Van P.

Van P.

Creative Director

Philippines - Last active: 2 months ago - Tests: 2

Research & Business Development Idiate and innovate new products and services, to ensure business sustainability Find Clients & Build Strong Business Collaboration Ensure Project Success The resulting output must be acceptable to the customer The project must be delivered according to schedule The project must be delivered according to budget The project development must have a minimal impact on on-going operations Define extent (known as scoping), planning, staffing, organizing, directing, and controlling the development of an acceptable system at a minimum cost within a specified time frame. Identify project, and that is to define the sequence of unique, complex, and connected activities having one goal or purpose and that must be completed by a specific time, within budget, and according to specification. Specialties: Website planning and development, Corporate Identity, Multimedia Presentation, Desktop Publishing, Business Development, Branding, Online Social Media Management

$70.00 /hr
0 hours
0.00