I am a highly personable & professional Operations and Customer Service Manager with over 5 years of experience managing operations and customer service and over 10 years’ experience in admin, customer service, bookkeeping, training and sales in the telecommunications, web development, security and retail industries. I am a hard worker, I have a can do attitude, I take pride in my work, I get the job done and if I don't know how to do something, I use initiative work out how. I have A demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased, repeat and referral business. The ability for identifying customer needs and presenting appropriate company product and service offerings A demonstrated ability to co-ordinate, train and manage staff members in an office and control room environment. A track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). A proactive approach to all tasks set in front of me, demonstrating initiative and always looking to improve and develop my skills, and actively seek opportunities to move up within the company.
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Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.
Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.
Phone Support Job Cost Overview
Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.
oDesk Phone Support Jobs Completed Quarterly
On average, 325 Phone Support projects are completed every quarter on oDesk.
Time to Complete oDesk Phone Support Jobs
Time needed to complete a Phone Support project on oDesk.
Average Phone Support Freelancer Feedback Score
Phone Support oDesk freelancers typically receive a client rating of 4.41.
BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at Amazon.co.uk I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn
A highly educated administrator with a broad spectrum of general management experience gained in the Philippines, Saudi Arabia, Singapore, and the U.K. I began my career in the Philippines in an administrative role working for an international insurance and finance company. Moving overseas, I have broaden my experience to take in the complete range of office services, the personnel function, logistics function, as well as Admin Management... This led to a number of successful contracts, promotions, and the sole responsibility for high profile projects for both the private and public sectors.
I am very efficient and work well as part of a team or on my own. Very knowledgeable in customer service and manually entering data into forms. I can help with administrative work and other tasks such as researching over the web for anything from personal shopping to company and competitor analysis. Having owned my own business I am very aware of proper procedures and tasks needed to have and run a successful business.
I shine at answering questions, solving problems, being responsive to people's needs, and paying attention to details. Making things run faster, smoother and more efficiently is important to me, and I try my utmost to maintain professionalism in all communication, including speaking to others by phone and email. It doesn't hurt that I am also a computer and Internet whiz, able to pick up almost any new tasks via the web and many software programs and mastering them quickly. My strongest trait in working with me is being able to work on my own, once I have learned what needs to be done. I recently began exploring work as a remote virtual assistant part-time after studying the clerical/secretarial trade in vocational school. Prior to that, I owned a fairly successful web development business. Before being self-employed, I served 12 years at different places in both the public and private sector performing clerical/administrative assistant work.
I have been a domestic engineer since 2003 while holding multiple positions, including property manager, personal shopper, mobile secretary, mobile personal assistant, etc…, and enjoying myself as a volunteer enthusiast at the same time. I am currently waiting to upgrade Math and Chemistry courses, which will allow me to enroll in the 3 year Respiratory Therapist program at SAIT.
Through outstanding design in software, entertainment, and website development, I will proudly take your concepts and forge them into gold. My goal is to become your modern-day blacksmith in software, website, and game entertainment. A broad range of skills provide a unique advantage by making me adaptable, and easy to integrate into project / team requirements. I am able to provide support in addition to professional, quality code and resources. It would be a pleasure to work with you and / or your team, and I look forward to meeting you.
WELCOME Thank you for reading my profile. How can I help you today? Diverse, resilient, adaptable, tenacious, resourceful and determined have been used to describe me.My core skills center around process improvement and organization with a focus on outcomes and developing the steps to achieve them. I am serious hard working and creative Virtual Assistant with proven executive support experience. Excels at managing multiple tasks and competing priorities in a fast-paced environment. Evaluates information and makes sound decisions. Fosters and maintains positive working relationships with all levels of management and personnel. Quickly develops trust and becomes the go-to person. Leverages people, technology, and equipment to work efficiently and effectively. * Social Media * Word Processing * Data Entry * PowerPoint Presentations * Excel Spreadsheets * Editing and Proofreading * Internet Research * Standard word processing (includes conversion to PFD) * Proofreading * Correspondence * Resume (with cover letter) * Internet and traditional information research * Appointment scheduling/confirmations * Business meeting scheduled/meeting rooms reserved * Travel arrangements scheduled/confirmed * Customer contact database created in Excel You will receive professional virtual assistance at competitive rates. All projects undertaken are given my personal attention. I will never bid on or accept projects that I am 110% committed to completing on time and on budget.
Ability to prioritize and multitask a variety of challenges with a positive attitude. Detail oriented. Exceptional customer service, and organizational skills proven by over 8 years of professional experience.