Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 342 Phone Support projects are completed every quarter on oDesk.


Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.40.

Last updated: April 1, 2015
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Sarah jane M.

Sarah jane M.

Customer Support/Phone Support

Philippines - Last active: 2 days ago - Tests: 2

I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

$4.00 /hr
213 hours
Chelie Veloso

Chelie Veloso

Data Entry Professional,Phone Support,Researcher,Q...

Philippines - Last active: 2 days ago - Tests: 2

Over two years’ of extensive experience successfully performing and supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. I've held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I am able to ensure the smooth and efficient handling of information by keying in text, entering data into a computer, and performing other clerical duties. I am now seeking a position where I can maximize my accurate keyboard and communication skills in a demanding work environment and where I can obtain employment in a company that recognizes hard work and reliability as central to successful job performance.

$3.33 /hr
583 hours
Nitish Pandey

Nitish Pandey Agency Contractor

Virtual Assistant : Phone, Email and Chat Support...

India - Last active: 1 month ago - Tests: 3

Hi, I am Nitish. I am post graduate in commerce and I have been working in a call centre industry for over 4+ years, I have provided customer support via phone, email and chat. I feel my skills and interest can be used best for campaigns that require hard working and dependable people. I provide ethical work relationships with my clients, produce quality results and successfully carry out projects based on productivity and customer satisfaction. I am a good communicator and can work well under pressure and can multi task efficiently to meet deadlines. I can provide services like: Data Entry, Web Research, Customer Services, E-commerce customer support services like eBay, Amazon, Bonanza, Bigcommerce, etc., Basic Technical Support, Email Handling, Content Writing, Research and Report Creation, Email Marketing, Transcription and Other - Administrative Support Services like Telemarketing, Appointment Fixing & Follow ups, Sales Follow-ups and Social media marketing. I am available 50+ hours per week and ready to work in live US, UK and Australian time zones, I can work on weekends as well. I believe that it is through hard work, skill and an inherent will to excel that such prestige and quality is supported and upheld. I hole that I will merit a favourable response on my humble request and I am grateful for the time you have spent in reading my letter. Thank you so much, Respectfully, Nitish Pandey

Associated with: Business Developer
$3.33 /hr
90 hours
Nicole Balbon

Nicole Balbon

CSR, VA/PA, Telemarketer, Appointment Setter, Chat...

Philippines - Last active: 07/17/2014 - Tests: 2

Objective: Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems leading a team with greater efficiency. Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services. Skills: • Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills. • Understands new concepts easily – Quick learner. • Ability to handle stress. • Computer literate. • Reliable. • High School Diploma/Graduate. • Strong motivational and logical skills. • Good interpersonal abilities. • Good reasoning ability. • Confident. Computer Knowledge: • Well versed in working with computer. • Internet Savvy.

$3.50 /hr
53 hours
Stephanie Browne

Stephanie Browne

Administrative / Data Entry / Marketing

United States - Last active: 6 hours ago - Tests: 3

Hello I'm Stephanie Browne. I pride myself on providing accurate and efficient work to my clients along with great customer service. I'm currently a CPR certified Nevada State Notary. I have exceptional administrative, organizational, and interpersonal skills. I enjoy project management, document preparation, research, data entry, developing strategies for organization and managing customers. I'm skilled at proofing, editing, and email handling. I follow directions well and I am a problem solver. I understand the importance of prioritizing tasks and paying close attention to detail. I'm self-motivated and a fast learner. I'm proficient in MS Office Suite, Gmail, Quickbooks Pro, Legal Solutions, Proserve, Adobe, Jordan Lawrence Records Management, Puliz Records Management, LegalKey, DocsOpen, DTE, Express Scribe, SoundPath Conferencing, internet research, data bases and 10 Key. Thank you for taking the time to consider me for your position.

$16.67 /hr
106 hours
Stephanie A.

Stephanie A.

Experienced Administrative Professional

United States - Last active: 2 months ago - Tests: 7

Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

$15.00 /hr
908 hours
John Amith

John Amith Agency Contractor

Tech Support / Web Dev Professional

Philippines - Last active: 02/21/2014 - Tests: 1 - Portfolio: 2

Apply for a technical position that will suit my qualifications and further enhance my skills in my chosen field of expertise, furthermore, develop personal and career growth.

$15.00 /hr
16 hours
Leome Yamut Jr.

Leome Yamut Jr. Agency Contractor

VA, Appointment Setter, Telemarketer, Phone & Chat...

Philippines - Last active: 06/18/2014 - Tests: 2

Enthusiastic, driven individual with 3 years of working experience. Outsanding customer service and interpersonal skills Excellent communication and organization skills Seeking a challenging post that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization yielding twin benefits of job satisfaction and convenient professional growth.

Associated with: MetroLinks Solutions
$3.00 /hr
56 hours