Get Your Phone Support Project Started Today!
Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.
Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.
Phone Support Job Cost Overview
Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.
oDesk Phone Support Jobs Completed Quarterly
On average, 342 Phone Support projects are completed every quarter on oDesk.
Time to Complete oDesk Phone Support Jobs
Time needed to complete a Phone Support project on oDesk.
Average Phone Support Freelancer Feedback Score
Phone Support oDesk freelancers typically receive a client rating of 4.40.
I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations. I am also well versed in resolving a wide range of customer’s issues and inquiries. I maintain excellent communication skills and problem resolution abilities. This experience allows me to work well in a team as I am able to communicate well to others and listen to take direction. I have always been known as someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally. I maintain a high-level of confidentiality as this was imperative when working with the different lines of businesses I have been in. My experience has helped me develop a superior ability to manage my time appropriately and be extremely detail-oriented. I have heavy experience in scheduling as my job includes travel and lodging arrangements. This scheduling experience also taught me the importance of the details. I am extremely flexible and versatile while able to maintain a sense of professionalism under pressure. I thrive in a busy and deadline-driven environment and have become accustom to last-minute changes, cancellations and additions and am able to maintain my composure, handle any necessary task and then return to my previous project. The skills and qualities that I have developed are proven to be invaluable, as well as assist me in learning new skills and qualities fast and to the best of my abilities.
As a Customer Service Representative, I have the ability to resolve customer service issues. By doing so, I maintain the following: Resolve product or service problems by clarifying the customer's complaints/issues; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow-up to ensure resolution. I have what it takes to ensure that the task that I do is resolved to the best of my ability. I have years of experience in the similar role.
I'm a nurse by profession with 6 months of clinical experience as a volunteer nurse. I have worked as a customer service representative for 6 years. I recently resigned from my previous employer of 5 years. I have technical experienced for wireless internet, phone and cable services as well as billing expertise with my previous job. I have been providing support through chat and phone and have typing speed of 50 wpm and 100% accuracy.
Jose Kenneth Vargas Agency Contractor
HIGHLIGHTS OF QUALIFICATION • Fast learner, excellent communicator, can work effectively under high pressure • Pleasant disposition, well-rounded individual and a natural at service and sales-oriented tasks • Passion for working with people, with genuine concern for others • Demonstrated capacity to work effectively with difficult personality types 8 years experience in the managing/coaching one of the top teams in the cable service industry. Throughout the years, i have developed excellent communication skills as well as coaching skills to deliver excellent customer service. During my first year as a call center representative, i was one of the top agents and in less than a year got promoted to a senior coach position. Below are my accomplishments as a customer service representative and as a senior coach: 2006-2007: Top representative for 6 months 2008-2010: Top senior team leader for the entire BPO site. 2011: Completed my six sigma white belt 2013: Top interim manager award I am a graduate the University of St. La Salle with a Bachelors degree in Marketing Management.
My objective is give high quality administrative assistance to small and large companies as their AMERICAN Virtual Assistant (VA). Experience: -Ran Businesses in Multiple Fields for 5 Years -Worked and Managed Plenty of Virtual Assistants -Before Running My Own Businesses I was in the: —US Navy —Financial Industry —Mortgage Industry The Problem with Outsourced VAs and The Benefit of an American One: To many VAs are outsource by companies to save their capital, but when tasks come back incorrectly or late they wonder "why?" What's the biggest issue here? COMMUNICATION I know this from personal experience. When running my companies I used all kinds of VAs and PAs. When an outsourced task came back to me incomplete I was left to either send it back to the outsourced VA and have him spend even more time on it, risking them waste even more time on it, or I could do it right myself. Guess what I did...correct. I did it myself. Realizing that I wanted to be my own boss on my own time and only account for myself and my work, I decided to become an AFFORDABLE, AMERICAN, Virtual Assistant for others. What's the number 1 way to get things done: COMMUNICATION I can be reached in so many ways at so many times it would be impossible NOT to get a hold of me. Also, I speak ENGLISH (this is so rare for VAs it's ridiculous). I plan on providing the highest, quickest, and most reliable virtual assistance possible. I can handle nearly any task! Here are a few things to give you an idea of what I can do for you: -Assist you with marketing support, increasing your clientele and freeing up valuable time to service your customers. I can also handle all your marketing and publicity helping you to spread the word about your product or services. -Specialize in web design and search engine optimization. Once I know your business inside and out, who better to help you prepare your website. -Make your next presentation shine by giving it that polished professional presentation which is sure to capture your audience and promote all your products and services. -Instrumental in proofing, editing, and typing all your correspondence, pleadings, manuscripts, etc., thus allowing a more professional edge to all your business communications. -Take over all your bookkeeping, bills and accounts payable. Let me worry about payroll so you can worry about the important tasks of running your business. -Plan your next company event or outing providing for an enjoyable and memorable time for all. Think how much more enjoyable it can be when the burden of planning is removed. -Because I work on an “as needed basis” and only when you have work, hiring me can save you money. You only pay for the work done, and don’t have to pay for benefits, equipment, or supplies. What a cost savings that can be. -Save you space because I work from my office as an independent contractor. -Save you time because you will not have to spend time hiring an employee or temporary help, as well as training the new staff. -Schedule your appointments, manage your calendar, organize your desk, and make running a business that much smoother. I'll even perform personal and corky stuff too (you got to have fun with it): -Send your spouse a lovely Valentines day card with a bouquet of flowers at their office -Call you to remember to pick up the laundry -Email you confidence boosting affirmations -Find the perfect partner on an online dating site of your choice -PRETTY MUCH ANYTHING! Now you know the benefits of an American VA. You also have the luxury of one with years of business experience in multiple fields. I guarantee, once you use my services your life will be so much easier!
I am Ellaine from the Philippines. I have been a call center representative for almost a year. My previous job was for a company that provides processing and marketing services for private and proprietary MasterCard and Visa prepaid debit cards. Assist customers query about their accounts, process transfer of funds and assist customers in creating new accounts.
Given the opportunity to work in one of the top BPO company as customer service representative, advance tech representative and quality assurance specialist improved my verbal and written communication skills. I have developed my skills in typing/ transcribing, coaching/ giving constructive feedback, and evaluating. I have also gained enough knowledge on Microsoft Office applications which are widely used in almost all forms of job.
Hello there! I know that you are tired of finding someone to help your job done. Take time reading this whole Overview. I have been in the call Center Industry for three long years. And in this three super busy years, I have earned and achieved so many skills and talents. I was able to adapt and love the culture of customer service and other things involving my job. I was able to enhance more of my strengths I started of as a technical support representative for Microsoft, our initial task is to solve software related issues most especially network connectivity. We also remove viruses and help customers set up their computers. After three months of taking in front line calls, I was promoted to be a Subject Matter Expert for the said account. The clients told me that the reason why they chose me is because of my hard work and expertise in terms of looking for answers, fixing the issue, and going extra mile for customers. The task became tougher though we no longer take in front line calls. However, we are in charge of looking for solutions that the Tier one or Front line agents could not fix. We are also in charge of making follow up calls with different department and update our customers from time to time about the status of their tickets/cases. My journey did not stopped there, After six months of being an SME, I have decided to apply as a Quality Analyst. My task as a QA is not just by listening to calls. I also have score cards to monitor, surveys that our customers answer to rate the representative that assisted them, send reports for QA monitoring and evaluation to team leaders, at least three times a week and send report for the status of the account to the clients every month. I am also the one who is in charge of doing QA Talk for trainees and explain how their score cards will be graded and monitor their calls during transition. My second company initially offered me a Team Leader position. That time, I doubted myself if I can handle a whole team. I am the kind of person who wanted to learn the account and the business before moving up to a higher position, so I decided to work as a front line agent first. The account is an Reservation and Customer service for an Airline account. Day in and day out, we take in calls for customers who's wanting to book for flights, asking for flight status and answers inquiries for our customers. I was able to apply all the knowledge I earned with my first company, luckily, the clients noticed that and asked me to take a Subject Matter Expert position for the said account. But unlike my first company, there were two different departments of a Subject Matter Expert, one is Escalations, who is similar to the SME position I got with my first company, and Junior Team Leaders. I was asked to be one of the Junior Team Leaders that time. The main task of being a Junior Team Leader is to help the Team Leaders handle a team. We are the one who make reports and coaching opportunities for front line agents, be the Officer-in-charge when the Team Leader is on leave. Junior Team Leaders are like Team Leader Trainees. Unfortunately, something happened with my wives' pregnancy. After giving birth to our third child she suffered extreme bleeding and was bed rest for 3 months. I needed to look for a place that is very near to our place so I can take care of her after my job. The third company that I have been with is a Telephone Company in the US, I was a Customer Service Associate. Our main task is the same with every customer service representatives. We take in calls, answer customer inquiries and help them with ordering themselves new cellphones. But I learned so much skills in this account. As a CSA for ATT, you must have to have a very long patience, you also need to be very careful in placing orders and handle customer accounts. After 3 super busy years, I have been with different projects and gained skills that has most professionals had. Time was my first priority to deliver the quality of work before the deadline. Flexibility is what I learned the most I'm not that kind of provider that accepts project for a cheaper price. I put value and dedicate my service to satisfy my clients. So here are some of my project and service I can provide: Customer Service Email Support Technical Support - Software Email Marketing Campaign Advertising Agent Wordpress Developing - Multi-site creation, Content Management, Designing Ecommerce - Product Posting Team Manager - For every kind of work The above list is the most project I am dedicated and compatible with. Before I end this Overview, Let me tell you some of my characteristic that my clients told me. Here's what you'll see; Dedication Flexibility Easy to communicate Fast Learner Workaholic I can guarantee you the quality of work I'll provide. If you think I'm the type of provider you are looking for, please don't hesitate to hit me a message. Cheers! Felman O.