Design and creation of technical documentation as product data sheets and instruction manuals for machines or industrial plants, addressed to end user or service technicians, according to international directives. My core competency lies in the creation from scratch of technical documents, starting from collecting informations from designers up to the delivery process. In the last 15 years I have created instruction manuals and documentation packages for thermotechnics machines (gas and oil burners), oil and gas machinery as compressors and turbines and marble processing machines. I'm looking for quality opportunities to create product documentation and documentation packages expecially in the above mentioned areas and in the Professional audio industry.
Technical Documentation Job Cost Overview
Typical total cost of oDesk Technical Documentation projects based on completed and fixed-price jobs.
oDesk Technical Documentation Jobs Completed Quarterly
On average, 58 Technical Documentation projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Documentation Jobs
Time needed to complete a Technical Documentation project on oDesk.
Average Technical Documentation Freelancer Feedback Score
Technical Documentation oDesk freelancers typically receive a client rating of 4.61.
Tamika B. Agency Contractor
For nearly ten years, I have developed technical documentation, training materials, and end-user manuals for software developers, state agencies, and government contractors. My core competency is developing documentation and training for software applications and business processes. I have developed content for internal employees and external customers on behalf of my clients. I am also a skilled content marketer and ebook author, with an interest in Internet Marketing. I have experience with the following applications: -Documentation Tools- Microsoft Word Microsoft Excel Adobe Acrobat Pro Adobe RoboHelp Adobe Photoshop TechSmith's Snagit Team Foundation Server (document version control) Microsoft Visio -Training Tools- Adobe Captivate Moodle (Learning Management System) Articulate Presenter Camtasia Studio Microsoft PowerPoint Virtual Worlds (Linden Labs) -Other Skills- Wordpress HTML language Salesforce CRM Sugar Suite (CRM) Freshbooks (for invoicing)
I'm looking for jobs regarding customer care, technical support, technical documentation writing, translations and similar. RELEVANT INFORMATION ABOUT ME: - I am a 31 years old italian computer engineer living in Sweden; - I have completed a BA in Computer Science at the University of Camerino (Italy); - I have got the ITIL v3 certification, a globally recognized collection of best practices for IT Service Management that helps a lot into aligning business needs with IT tools and services; - I have got five Microsoft certifications and I am a Microsoft Certified Solutions Associate; - I speak Italian (mothertongue), English (business level) and Swedish (B1); - I have strong theorical and practical knowledge regarding a plethora of software, hardware and protocols; - I have many years of experience into dealing with customers and people in general; - I have three years of experience in an enterprise customer support and international single point of contact; - In my last job, I solved nearly 10000 tickets with an average customer rating of 4.7/5.0; - I have an extensive knowledge of Frontrange ITSM and BMC Remedy, two globally awarded ITSM tools; - I have three years of work experience into an ITIL environment (incidents, problems, SLAs, KPIs…); - I have strong theorical and practical knowledge regarding problems’ troubleshooting and escalation; - I have a strong technical background and a can-do attitude. SKILLS & TOOLS BEHAVIOURAL: Social • Responsible • Creative • Problem solver • Team player • Passionate towards work and technology • Customer-oriented • Curious • Structured • Organized • Pro-active • TECHNOLOGICAL: System administration • Networking • Remote and on-site Support • ServiceDesk • ITIL • Frontrange ITSM • 1 st Line • 2 nd Line • 3 rd Line • Incident and problem management • Hardware • Software • Windows client and server • Linux client and server • Mac client • Peripherals • Mobile Phones • iPhone / iPad • Printers • Webservers • Graphic Design • Technical Documentation Writing • Corporate website content managing • Social Media and blogging • AS/400 • Frontrange DSM • SAP • Active Directory • Group Policy • Adobe Photoshop • Microsoft Visual Web Developer • Java • Realbasic • Python • Bash scripting • HTML • Joomla • Microsoft Office • Microsoft Outlook • Exchange Server • Global Desktop Services • BMC Remedy • Single Point of Contact • Customer Care • Windchill PDMLink • Office365 • Microsoft Certified Solutions Associate • Mobile Iron • Technical Support • Technical Services
I have been a Technical Writer since 2006. Working with some great organisations across diverse speciality areas in Australia, I have greatly enjoyed creating technical and business documentation for multiple audiences. I have been involved in planning, prioritising, designing and creating technical documents such as User Guides, Online Help, Troubleshooting Guides, Release Notes, Policies, Procedures, Work Instructions and Quick Reference Guides. Specialties: Technical Writing, User Documentation, Process Documentation, Policy and Procedure Writing, User Requirements Analysis, Online Help, Developer Documentation
Max T. Agency Contractor
I have 15 years of experience in web software development including 6 years of running a Creative Digital Agency. University Educated Native Speaking English Past work with: Google UK Insights, Miele, Red Bull, Harley Street Clinic London, Vodafone UK, Petronas Energy and I have worked with clients in Europe, America, China and Japan. Member of Rotary International, Junior Chamber International and FSB. I am a straight talking entrepreneur, investor, public speaker and mentor, driven by a passion for creative thinking, problem solving using design and investing in people. I have a background in Business and Internet Computing, with extensive experience in search marketing, business development and technological infrastructure. Since 2009 I have built an enterprising team of designers, developers and search marketeers for my business Plug and Play® Southampton a Creative Digital Agency working with, Google, Vodafone, Red Bull, Harley Street Clinic as well of hundreds of SMEs to help them develop and grow to be more successful on and offline. I devote a large chunk of my time helping ambitious start ups by sharing my knowledge and experience of practical business growth and marketing, while supporting local universities as well as devoting 20% of my time to charity and voluntary work in the local community. Specialities: Business Development, Search Marketing, Lead Generation, Mobile/Cross Platform Brand Experience, Managing Business Growth and Developing Talent. My tool kit: UX Design, Web Systems Development, Setting and Measuring KPIs using Analytics, Organic and Pay Per Click Search, Lead Tracking, Email Campaigns and Data Segmentation, Communication Strategy, Content Development, Social Media, PR and using ROI focused Start/Stop/Continue models.
Product Manager with an M.A. in Organizational Leadership and 15+ years’ experience developing strategy and leading product development for fast-growth technology start-ups and highly iterative enterprises. As co-founder of a web hosting company, the first platform architect at a mobile marketing agency, and the first product person at a mobile app security startup, with successful exits at each, I have faced the challenges inherent in startup environments and other small companies many times. I have strong analytical skills and a natural curiosity about subjects like complexity theory, social dynamics, innovation, decision-making, and motivation and how those things impact human behavior and interaction with applications and digital content. I have a common sense approach to solving problems, and the ability to move easily between big picture strategic thinking and focused detail-oriented execution. In my career, I have, among other things,: - managed development of a document composition platform for a Fortune 50 financial services company, - established a product management function at a mobile app security startup that served the #1 Food and Beverage company and the #1 Telecom Equipment Manufacturer, - built a cloud-based mobile marketing platform and overseen production of dozens of mobile campaigns for brands such as American Airlines, Anheuser Busch, AT&T, Bacardi, Bank of America, Carl’s Jr., Discovery Channel, Frito Lay, GameStop, Grey Goose, McDonald’s, Nintendo, Nokia, Oxygen Network, State Farm Insurance, Warner Music Group, and Victoria’s Secret PINK, - and co-founded a web hosting company, achieving an average of 500% annual growth in # of subscribers and 2000% annual growth in revenue over five years.
I am professional and approachable, with a good mix of technical and interpersonal skills and an excellent work ethic. I have been working full time as a systems administrator and systems programmer for 25 years, but also have a successful part-time business in technical writing. Technical Writing: - Lead author of "The Goat Book" - Many print and web articles on Linux, Unix and Systems Programming Some Prominent Open Source Projects: - Maintainer of GNU Zile - Co-Maintainer of GNU Libtool, GNU M4 Please see my LinkedIn profile for a more detailed list of my projects, achievements and employment history.
As a communication expert who offers an advanced understanding of the classic foundations and emerging tenets of technical communication, I want to underscore the value I would bring to your projects. Note that I have a master’s degree in technical communication from Minnesota State University, Mankato. My coursework included technical editing, usability research, strategic social media planning, and instructional design. I also have a strong aptitude for technology and quickly learn new tools and concepts. Don’t hesitate to contact me if you have any questions whatsoever. Thank you.
I have a PhD in management of technology and more than 30 years experience with business analysis, process design and IT system design and operation. * I am quantitative, systems-theory driven, technically-savvy, practical and highly literate in English. I have worked with Web 2.0, XML, a multitude of web applications, media design tools, statistical modeling tools, financial analysis tools, data visualization graphics tools and a wide range of eLearning tools and techniques. * I have hired more than 150 providers on oDesk and spent more than $150K over more than 200 projects.on * I have published books, articles and academic papers in elite publications. I have written hundreds of website pages, blog articles and white papers. * I built a boutique business in a college town developing high-level, video-intensive eLearning for Fortune 200 clients. * I taught operations and supply chain management at a major business school for more than two decades. I work with clients to help them: a) analyze their current (or planned) operations to understand the underlying dynamics. b) develop models (financial, logistical, operational) and business process designs to improve those dynamics. c) source talent in the global freelancer market to implement their plans d) project manage, or consult on project management to achieve high levels of performance and deliverables from freelance providers. e) create training, documentation and eLearning materials to convey best practice to key stakeholders.
Extensively experienced (33 years), innovative professional with broad expertise in harnessing the power of technology to deliver exact business solutions. Deeply respected by employers such as AT&T and clients that include General Electric, Reuters and the London Stock Exchange for tenacity and dedication to excellence in completing challenging projects on time and within budget. Exceptionally resourceful—consistently able to identify practical IT solutions where others have failed or deemed impossible. Differentiated by: • Career history that combines IT experience and an extensive interest in computer security and forensics. • Well-honed technical, communication and interpersonal skills complemented by a fair and effective management style. Skilled at leading, mentoring and motivating others. • Developer Member of the Association of Software Professionals. • Fellow of Britain’s Institution of Analysts and Programmers (IAP), an honor reserved for professionals who have made extensive IT contributions to business. Testimonials: https://kenhaynes.com/testimonials Further career details: http://www.linkedin.com/in/kenhaynes More about me: https://kenhaynes.com/about Twitter: https://twitter.com/kenhaynes_it My latest software development project: https://pcferret.com My PCFerret Facebook page: https://www.facebook.com/PCFerret My PCFerret Google+ page: https://plus.google.com/+PCFerretSoftware My PCFerret YouTube: https://www.youtube.com/user/PCFerretSoftware