Technical Support Job Cost Overview
Typical total cost of oDesk Technical Support projects based on completed and fixed-price jobs.
oDesk Technical Support Jobs Completed Quarterly
On average, 229 Technical Support projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Support Jobs
Time needed to complete a Technical Support project on oDesk.
Average Technical Support Freelancer Feedback Score
Technical Support oDesk freelancers typically receive a client rating of 4.58.
I seek challenging roles which I can proactively take part in making the organization succeed. I am a fast-learner and a result-oriented individual with skills and dedication geared toward achieving customer satisfaction as well as meeting or surpassing the company expectations.
In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.
For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.
I have endured in the BPO industry for more than 8 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.
I am a Registered Nurse but my expertise is not limited only to healthcare set up, principles and theories. I have an extensive proficiency and experience in Data Entry, Customer and Technical Support. If you are looking for someone who is compassionate, flexible, goal-oriented, optimistic, upbeat and fully equipped with knowledge, skills and attitude for the position, you have reached the right profile. Working in a Business Processing and Outsourcing (BPO) for almost 2 years, I was able to identify how far I can go from being a typical agent who’s just sitting and reading at the scripts provided to the customers into a product and process trainer who’s already inculcating knowledge and skills to the agents in handling customer’s concern. My fluency in English language, paved way to achieve effective communication in my work milieu and will further continue in my future endeavors. Furthermore, my exemplary technical knowledge and skills will be my best contribution in accomplishing goals related to the field. To prove my knowledge in English language, you can refer to my IELTS score visible in my profile. In commitment to expand my horizons towards effective communication and to be at par with global demands, I acquired a certificate in French Proficiency 1 and continually studying to attain intermediate level on aforementioned language. I also keep myself updated in the advancements of technology especially those that are related in software, hardware and firmware troubleshooting to attain my goal of providing superior information and technology support with exemplary customer satisfaction. I have confidence that I can be a talent which you are considering for in your company and I’m willing to discuss with you how we can accomplish specific goals together.
I've been working as a technical support representative in one of the biggest BPO here in the Philippines for more than 5 years now. I specialize on Internet and Cable TV support. I also have background on handling customer service support and is more than familiar about handling customers' concern and of course, SALES. I am also familiar with MS Windows and MAC OS support. I am taking up Electronics Engineering and I am familiar with subjects related to network structure and electronics too. I am also proficient on speaking and writing in English. I also worked as a part-time English tutor to Korean and Japanese students for more than 6 months. I am a very versatile person and easy to work with. I have no issues getting along with people and handling stress. I am trainable and I am willing to learn new things.
PVVS Kiran Kumar Agency Contractor
Thank you for viewing my profile. I am a detailed and thorough professional with good number of years in Sales and Marketing and a 3 year experienced as a Technical & Customer Service Representative for a respectable Call Center Company. I am proficient in active-listening and posses the self discipline and time management skills necessary to serve.