I worked in BPO call center companies in the past 2 years. I've been exposed in the industry of technology and telecommunications. I also have experience working as a virtual assistant. I created websites, Powerpoint presentations, and a lot of spreadsheet work. I have also worked as a customer service/technical support rep for AOL (USA), DirecTV (USA), and Telecom (New Zealand). These experiences have gained me English proficiency, people handling skills, and various workflows that involve computer operations. I can type with above average speed and accuracy. I have a high command of English skills such as speaking, writing, listening and reading. I have experience in mobile and computer troubleshooting, credit investigation, disputes, online payments, HTML, and different workflow tools. I can multi-task. I want to have these expertise match your job requirements.
Can work with less supervision Keen on detail Can grace even if under time pressure Artistic and creative Optimistic and can work with a team Knowledgeable in Microsoft office suites (excel, word, powerpoint) GOAL ORIENTED.
Christopher M. Agency Contractor
I worked as a TSR for one of the biggest internet provider (Verizon) in United States for 2years then i got promoted to be a language specialist and product trainer for another TSR account (HP Desktop). I have been very successful in this call center industry, because of the American culture that i inherit from growing up in Houston Texas USA for 12years. MY main goal in this industry is to manage my own team and mold them to be excellent agents.
I've been working in a call center industry for almost five years. I've been a customer service for 1 year handling various accounts. I processed orders, general inquiry of the product and checking status of the order and even troubleshooting hardware and networking problems over the phone. I've been a Help desk Analyst for 1 year for a TELCO account assisting customers on their International roaming sim card if they are having signal problem or simply activating their account. I also been in a Sales Industry for almost 3 years , first two years was calling Canadian clients to offer credit card protection and travel insurance. Another year as an Appointment setter for UK Loft Insulation and for phone provider to Australian client. I'm a computer engineer graduate and I'm doing basic hardware troubleshooting and video editing. With the experience I have I want to obtain a position rooted in providing top quality customer service and where my marketing and organizational skills will maximize company growth and profitability.
I worked in various BPO companies, as a Sales Representative, Collection Analyst, Technical Support Specialist and Health Care Associate. From those wide variety of experiences and niches, I've been able to grow and gain wide range of skills which which'll be useful for Online businesses. I aim to provide excellent services and seek for more opportunities to continue growing.