Technical Support Job Cost Overview
Typical total cost of oDesk Technical Support projects based on completed and fixed-price jobs.
oDesk Technical Support Jobs Completed Quarterly
On average, 229 Technical Support projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Support Jobs
Time needed to complete a Technical Support project on oDesk.
Average Technical Support Freelancer Feedback Score
Technical Support oDesk freelancers typically receive a client rating of 4.58.
Kenneth G. Agency Contractor
Knowledgeable in website / database transfers, linux server admin, email setup, WHM / cPanel, Plesk or other control panels, cloud / shared / dedicated hosting, WHMCS, Zendesk, domain / dns management, PhpMyAdmin, SSH, Apache / mySQL / PHP configurations, salesforce, help desk, linux and windows technical support. Can do admin / IT tasks too, I'm experienced using PhotoShop, InDesign, Spreadsheets, Google Apps, WordPress CMS, content moderator, Adobe Acrobat, Microsoft Office, simple router configurations, OpenDNS setup for web filters, email client software setup (Outlook, Windows Live Mail, Mac Mail, etc.), installing/uninstalling hardware drivers or softwares, and others. Might want to ask me what you need maybe I can do it too. But I am seeking more opportunities in the web hosting industry.
Leia A. Agency Contractor
My core competency lies in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I have almost 7 years of experience working in a Customer Service Industry. I enjoyed talking to different people and helping them resolve their issues and answer their queries. I don't go for mediocrity and aims for perfection.
• 5 years of experience on odesk in Quality assurance, functional testing , handling support via email , office admin jobs, recruiting, forum administration. 11 years of experience in regular job. • Good knowledge of the entire QA cycle – writing test plans, test cases, manual testing, bug filing and meeting the deadlines. Knowledge of bug filing by integrating with tools like testuff, fogbugz • Understand the feature design specs and UI specs to get the overview of features planned for the release. • Adaptable communication skills to work within a global team and ability to work independently as well as in a team environment. • Self Motivated, professionally and efficiently qualified with knowledge in the field of research, marketing and other admin jobs with an eye for detail, besides testing. Trained well to use independent judgment,managing and imparting confidential information. Demonstrated ability to maintain confidentiality; organize workload to ensure deadlines are met. • Experience in working in MS Office, MS Word, MSPowerpoint, MS Excel.
Catherina S. Agency Contractor
• Managing communication with customers. • Managing customer service in the digital equipment division • Answering customer queries, problem solving • Providing detailed information on new products. • Worked with new customers in the development of new accounts and the implementation of new systems. • Helping clients on various technical questions. • Helping clients with setting up DNS Records. • Support Suite communication • Technical translations
To generate unique services to the business technological sector through the process of implementing strategic procedures and solutions, thus lowering business cost and maximizing on deadlines.
To work hard, smart and effectively to achieve my personal and professional goals. --------------------------------------------------------------------------------------------- • More than 7 years of successful experience in customer service and technical support with recognized strengths in maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Possess solid computer skills. • Excellent working knowledge of PC using Windows OS; Ms-outlook, Microsoft Excel, WordPerfect, Microsoft Word, • Ability to train, motivate, and supervise customer service employees. • A team player, was responsible for handling a team 15, and keeping them updated about the new technical issues and their resolutions.
Aleksandr K Agency Contractor
• Managing communication with customers. • Managing customer service in the digital equipment division •Answering customer queries, problem solving • Providing detailed information on new products. • Worked with new customers in the development of new accounts and the implementation of new systems. • Helping clients on various technical questions. • Technical translations • Creating Troubleshooter and user manuals • Creating tutorial articles • Creating video tutorials • QA chat and ticket logs • Tracking Bugs • Creating schedules for Support Team • Support Suite communication
I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.
I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.