My main objective in creating, joining, and profiling my oDesk account is to primarily take advantage of my current and working skill set and put it to productive, good use. I am located here in Manila, Philippines. I have been working in the Call Center Industry since 2002. I have been part of both Inbound and Outbound campaigns that have covered Sales and L1 and L2 Support (Customer, Technical, Accounts and Billing). I have also had the opportunity to work as part of Administrative Support for ID Care Access and auditing and I have worked with Training and Development as a trainer. I have experience in E-mail, Chat, and Phone support on the end-user and small business scale level. On oDesk, I started out my career doing small Virtual Assistant and Administrative support and then I branched off to Customer (Franchise/Business) support. Although I feel this was short-lived, I was then invited to work with a trucking company in Canada where I was part of Order Processing and Back-End Support. I am currently working as a representative for a Premium Support Service campaign. Please do not hesitate to contact me here on oDesk if you are interested in having me join your team. Best, Marc
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 134 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
I have been employed as chat/email support representative with Motif Ltd Phils but have resigned from the post this month. This is an Indian company based on the Philippines, which has a list of known clientele such as eBay and Priceline. My experience with eBay has taught me a great deal on how to handle different kinds of people, providing them technical support as well but, mainly handling their concerns about their account which can range from opening one up to improving their standings on the site. I can provide immediate resolutions, with my navigation skills honed by years of experience with handling three chats at a time. In line with this, I can say that I can provide services with great considerations in deadlines set by clients. Currently, I am thinking of focusing my time as mother of three beautiful children who are in their middle school right now. As a working mother, I am committed to fulfilling my role as a parent, and as a good provider as I am a single mother. Opportunities such as this site can provide has opened new doors for working mothers, and I am willing to find a new avenue as a source of my finances.
With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.
Working with the BPO business for a number of years had greatly developed my skills for Customer Service handling and has trained me effectively for different fields of business where customer service expertise is widely used. I am seeking opportunities to where i could use these skills without leaving the privacy of my home and still manage to work effectively. I also have skills for Basic and Advanced Data Entry.
To become a vital part of a company with whom I can work hand in hand with to achieve growth not only for my career and knowledge but for the advancement of the company as well. An organization where in I can cater and use my skills in customer support.
Experienced call center agent for 8 years.I have a good communication skills, marketing skills email support/chat support and customer service skills.I’m very good in analyzing data, research and data encode. I’ m self motivated and can handle work alone. I achieved more output w/ limited resources, show a dedication to a particular task to establish a good name for my employer.
Avinash Chandra Agency Contractor
Greetings! I am a brilliant, friendly and professional Customer Support / Technical Support Person, Admin Assistant , Graphic Desinger, Wordpress Expert ready to start working for you. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. Thank you in advance for looking at my application. Yours Faithfully, Avinash Chandra ( Nash ) Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers
Elaine G. Agency Contractor
A tenured Technical Support Specialist, who is looking for a full time work while being at home. Skilled in troubleshooting hardware and software on both Desktop and Laptops, as well as printers. Trained to use, maintain and troubleshoot Windows Operating Systems (XP/Vista/7/8). Software installations, PC optimization, Basic Virus Removal, Hardware walkthrough, Also an experienced data entry professional, IT support, web researcher for Real Estate and BPO. Skills: - Technical Support (Desktop/laptop/printers/wireless) - knows how to use remote access applications such as Logmein, Teamviewer - proficient in using Microsoft Office Applications (Word, Powerpoint, Excel) - Management Skills - Data Collection/research, Entry and Analysis
Customer focused individual having a positive attitude with a penchant for hard work and adopting lateral thinking in solving customer issues. I have proven experience as far as interacting hands-on with customers is concerned from one-on-one encounters over the sales counter to responding to customer inquiries via phone, email or online chat. Product knowledge is ever top of my priorities as is customer satisfaction and I'm quick and easy in learning new things. I have worked in the automotive industry for twenty plus years. I had the privilege of working with two reputable motor dealers in Kenya - Marshalls EA Ltd, who were then the local franchise holders for Peugeot and Tata models, and CMC Motors Group who are the local franchise holders for VW, Ford, Jaguar and Land Rover amongst other models. I have vast knowledge in automotive parts and I'm absolutely conversant with both the electronic parts catalog and the manual parts catalog. My main tasks at these two motor dealers was selling automotive spare parts and accessories to clients over the counter and in the workshop and responding to customers' queries over the phone assisting them as much as possible. I also possess a good command of the English language with good grammar and few or no spelling mistakes. I have done several jobs on article rewriting and data entry on other freelance sites. In addition to this I have an impressive working experience on oDesk with the client JustJags Uk, the premier online retailer for Jaguar and Land Rover parts. As Parts Advisor my duties include chatting with customers visiting the JustJags' website via their chat feature on the Livezilla platform and with the assistance of an online EPC assist them identify the right parts for their vehicles and further helping them set up their orders and any other inquiries. Honesty and a good work ethic are virtues I uphold dearly.