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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.
Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.
Customer service Job Cost Overview
Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.
oDesk Customer service Jobs Completed Quarterly
On average, 2,196 Customer service projects are completed every quarter on oDesk.
Time to Complete oDesk Customer service Jobs
Time needed to complete a Customer service project on oDesk.
Average Customer service Freelancer Feedback Score
Customer service oDesk freelancers typically receive a client rating of 4.70.
Ainna F. Agency Contractor
Experienced Project Manager with commitment to providing excellent customer service through efficient management of available resources. Driven to attain systematic and productive planning, executing and evaluating projects to predetermined timeiines and budgets. Skilled in training, sales, account management and client services
Ma. camille O. Agency Contractor
I have been working as a QA Associate for years now. I have knowledge and expertise in Microsoft office. fluent in English (reading, writing,listening and speaking). Currently, I am a Live chat agent and email support for a swimwear company.
Neuee Idahu Perez Agency Contractor
I have 3 years professional experience in web development with 7 years related experience in programming, web/graphics design, and digital art. I specialize in front-end coding and customized WordPress development. I'm seeking for challenging WordPress web development/customization projects where I can show off my knowledge, skills and creativity. Personal Website: http://neuee.me
Samantha Mansfield Agency Contractor
OBJECTIVE Project Management and Human Resources. . Quality Assurance with education in Human Behavioral Studies. WORK EXPERIENCE 2009- 2012 Quality Assurance Manager and Chat Program Manager| AT&T, Sprint, TMobile | Virtual Positions all Telecommute | From 2003 to 2011 I have a Bachelors Degree in Business Psychology, finishing a masters in Corporate Psychology and Behavior. My minor is in Computer Graphics and Design, which is my love. With over 10 years experience as business manager, I am a seasoned pro who has proven that results are acquired from an intense focus on details and satisfaction. My expertise lies in Technology Administration, Website and Graphic design, Business Consulting, and Project Management. I have a background in many different organizations. I specialize in Wordpress. I have worked as a project manager for Fortune 500 companies, local businesses, and individuals alike. I have managed a seven figure Insurance business. I have taught technology courses at a local community college. I have also worked in the health care field doing behavior research. The essence of true success is clear communication, so I get to know my clients well, in order to best express their messages and distinct identities. Great customer service is key for me, and no project is completed until you’re satisfied. Feb 2003 - Present Virtual Service Providers, - Jonesboro, AR Systems Administrator Virtual Service Business Solutions Walnut Ridge, AR Manager of Chat and Customer Email Support Protocol Division. • Developed a Program used in the launch of a Fortune 500 company with over 1000 @home agents. • Created and deployed the Q-Card structure for a major Online community. • Consult with the “Big 3” in telecommunication for database needs. eLearning Consultant • Instructional Designer Midsouth Community College West Memphis, AR May 2003 – May 2008 Tasked to lower state cost by 30% for Classroom Instructors • Developed ecourse for Microsoft Word and Excel online classroom platforms using Blackboard.: provided eLearning consulting focused on Moodle LMS site administration for Real Estate Courses. • Wordpress Platform and eCommunities: initiated custom Wordpress site and designed reusable course template. Facilitied trainings and college credit courses. Behavioral Coach Families Inc, Jonesboro, AR October 2007 – August 2009 Behavioral Coach for Mental Health Therapy clients. Worked with clients in the home to assist with treatment plan procedures and follow through. Provide goal and behavior modification services for Dual Diagnosis (MH/MR) and educationally challenged children and adults. Present cases in the treatment team meetings. Assist treatment team in developing triggers (treatment goals) and developing discharge plans. Evaluate and document consumer’s progress towards their goals and make appropriate referrals. Conduct different mental health related groups. Provide crisis intervention as needed. Help clients make their own choices, so they can establish their own identity, and lead a normal life the best of their ability. Profile EDUCATION Arkansas State University | Jonesboro, AR | From 2001 to 2006 Area of Study/Major: Bachelor of Science: Psychology and Human Behavior Capella University | Jonesboro, AR | From 2009 to 2011 Area of Study/Major: Masters of Science: Mental Health Therapy SKILLS Chat Support and Email Customer Service Programs Proficiency: Expert Project Management Proficiency: Advanced HR and Employee Retention Programs Proficiency: Advanced Quality Assurance and Analytics Proficiency: Advanced Wordpress Design Proficiency: Advanced SEO and Social Marketings Proficiency: Proficient Adsense and Google Products Proficiency: Advanced
Miroslav M. Agency Contractor
A hard-working and dependable business and language graduate with the ability to work well in a team. I have extensive experience of working with the public which has taught me the value of friendliness, open-mindedness and thinking on my feet. I am also a proactive and enthusiastic individual with extensive experience in Call & Contact Centers, Account Management, Telephone & Online Directories. A long-standing interest in call & contact centers and directory assistance services (along with my life experiences). Excellent communication and presentation skills underpinned by an enthusiastic and proactive approach.