To be able to contribute significantly, as part of the team, towards the attainment of the corporate goals of the company, while at the same time provide for my personal growth by helping me become a self-fulfilled person.
Get Your Customer Service Project Started Today!
Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.
Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.
Customer service Job Cost Overview
Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.
oDesk Customer service Jobs Completed Quarterly
On average, 2,750 Customer service projects are completed every quarter on oDesk.
Time to Complete oDesk Customer service Jobs
Time needed to complete a Customer service project on oDesk.
Average Customer service Freelancer Feedback Score
Customer service oDesk freelancers typically receive a client rating of 4.70.
My objective is to offer a great work ethic and a genuine attitude while working towards my career goals. My career goals include being efficient and being ready for any challenge that may present itself.
I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.
I am an Experienced Professional with more than 8 years of broad IT / Business experience in IT Consulting and Support, Banking and Financial Services, Business Process Outsourcing and Customer Services, Telecommunications, and Healthcare industries. With a track record of exemplary client service, performance, skilled leadership, detailed office / project management, business analysis, communication, analytical and negotiation skills, I am looking for a challenging career opportunity, one that would further broaden my capabilities and enhance my skills. I am seeking a position in your organization that may be suitable for my competencies. My work, training experience, and involvement in numerous business operations have made me adept in various demanding and fast paced positions. I am trustworthy, highly reliable and dependable, very detailed and keen on numbers, a team player and an efficient worker. I am confident that I would make a worthy contribution in a dynamic environment.
I am a graphic artist, designer and 3D modeler, working in virtual worlds, primarily Second Life. I have worked as a contractor for the creators of Second Life, Linden Lab since 2008. My skills include: Texture Creation, 3D Modeling, Design, Prototype Testing and Project Management. I have been working in this environment since 2005 for a wide variety of clients, from small businesses to multi national companies. I also have vast experience in Customer Service and have worked for 8 years as a customer billing representative, call center operative and clerical assistant for British Gas. I have a GNVQ Level 3 in Customer Service.
Jesse jr. S. Agency Contractor
I was an Operations Manager in customer relationship management in a call center. I am fluent in spoken and written English with 10 years call center experience in customer service, inbound sales and technical support for: Real Estate, Telecommunications, Technology (Web, Home Telephony, PC Hardware), Banking and Direct Sales. I am a geologist by education. A gaming & PC hardware enthusiast who enjoys working the most as a trainer/educator.
Seeking a position, open to the field of opportunity that will allow me to build strength and character and introduce me to the true responsibilities and potential of a working atmosphere. The ability to enhance my developing work abilities, ethics, dedication, and personal motivation. Employee with work experience willing to take on any challenge and overcome and obstacles. Ability to be a team member, team leader, or work with little to no supervision. Strong communication and support skills with people at all levels. Proven ability to multitask under high stress environments. Ability to meet physical demands. MS Windows 9x/NT/XP/95/98/2000/Vista/MAC/Microsoft Office Suites Outlook/Adobe Acrobat MS Excel MS Word MS PowerPoint/Publisher 75wpm & 10-key by touch & data entry/switchboards Internet research sites, social networking, and search engines