Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on oDesk for free!

Helpdesk Job Cost Overview

Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.

oDesk Helpdesk Jobs Completed Quarterly

On average, 46 Helpdesk projects are completed every quarter on oDesk.

46

Time to Complete oDesk Helpdesk Jobs

Time needed to complete a Helpdesk project on oDesk.

Average Helpdesk Freelancer Feedback Score

Helpdesk oDesk freelancers typically receive a client rating of 4.53.

4.53
Last updated: April 1, 2015
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S D.

S D. Agency Contractor

☼ Remote Helpdesk / Support Mgr, CSR, TECH ADMIN,...

United States - Last active: 04/30/2014 - Tests: 5

- Distance Learning Instructor / - Remote Helpdesk Provider / - Technical Support Specialist / - Content Creation / - Copy Author / Writer / - Q&A; Tester / - General WordPress ADMIN / - Technical / Fiction / Editorial Writing. --> I have a strong desire to find opportunities that will allow me to enrich the lives of others, enabling me to be of service in any and every way that will provide pleasing results for those I serve. My extensive background in the Computing / Internet Technologies fields, along with my years of studies in the areas of Psycology / Human Nature, have positioned me to be extremely well equipped to deliver Top Notch Technical / Customer Support services. --> I am currently blessed with a very flexible schedule, and a primary focus on being Eager to Please. I want to put my finger on the pulse of your exact needs and expectations, focusing all my energy on being exactly what you need me to be, to best serve your needs. I am poised and ready to take on any Short or Long Term employment assignment.

Associated with: TJS Consulting
$20.00 /hr
670 hours
5.00
Jamela May Aznar

Jamela May Aznar Agency Contractor

IT Helpdesk / Technical Support Professional

Philippines - Last active: 1 day ago - Tests: 6

Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

$6.67 /hr
2,026 hours
4.55
Van Gabriel La Vina

Van Gabriel La Vina

HelpDesk Microsoft Certified Mcdst Mcitp Mcts

Philippines - Last active: 25 days ago - Tests: 14 - Portfolio: 7

10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support

$5.00 /hr
2,396 hours
5.00
Victoria A.

Victoria A.

Recruiter,Talent Acquisition Specialist, IT Helpde...

Philippines - Last active: 1 month ago - Tests: 10 - Portfolio: 9

I am a dedicated, honest & hardworking person. To provide quality work is my main objective. I have over 9 years work experience & I have strong knowledge on Recruitment, IT Service Desk, Customer Support Operations & recently Blog Writing. I only accept payment via Odesk. No escrow, milestone or incentive types of payments please I can only accept per hour payment through Odesk timekeeping. MY WORK AREA: I have a work desk set up at home, with standard office equipment to use, such as; a Plantronics Skype Headset (with noise cancelling feature) a good working laptop with licensed Windows 7 Home Basic for the operating system & a regular printer. My internet connection at home uses high speed internet via Fiber Optics, maintained by one of the leading ISP & residential land line providers in the Philippines. Running at 5mbps for the upload & 2.85mbps for the download ensuring fast transmittal of documents, web/applications access & most importantly Voip calls through Skype or Google. This also allows continuous work flow, in cases of power surges or weather disturbances. As an Odesk contractor, I value my work well, & consider freelancing as a career, that is why I have invested on the tools & technology I need,to provide quality work. I made sure I pay premium service, to get my job done within expected turnaround time. ON MY SKILLS: ***I can use standard Microsoft Office programs, especially Ticket/Helpdesk logging systems, Citrix & other web based platforms, such as Linkedin. I can also use Boolean search strings for sourcing & other methods. Much of my recruitment activities, were completed through the use of local job boards, such as those mentioned above & other company provided tools. Which of course includes high volume in person & phone interviews. ***I have successfully closed hires for technical & non - technical positions & was able to maintain zero attrition rate, by accurately identifying the right candidates for our clients. *** I am well experienced with end of week report generation, data validation business correspondence & collaboration in marketing activities i.e job fairs, open house campaigns etc., I am very teachable, I learn fast & I guarantee that I will do my best & meet your expectations.

$5.00 /hr
995 hours
5.00
Jonel S.

Jonel S. Agency Contractor

Reliable Technical Support | HelpDesk | Sound and...

Philippines - Last active: 2 days ago - Tests: 11 - Portfolio: 1

A dedicated IT professional with 9+ years combined experience in Systems Administration, Software Support Specialist and Network Solutions Maintenance. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms. Expert in computer hardware systems beginning with assembly, repair and troubleshooting. Skills: • System Administration, Windows Active Directory, IIS, Citrix, XenApp, ERP, Zimbra Administration, VMWare, VOIP, MailChimp, Zapier • Webserver Technologies, Apache, MySQL, phpMyAdmin, XAMPP, Webhosting Technologies, Application Servers, Database Servers • Linux Administration, CentOS, Debian, Ubuntu, Raspberry pi, NOOBs, Raspbian, Kali Linux, LOIC, Tor, bash/perl scripting, Bitcoin Mining Technologies, Hackintosh • Very Proficient in Troubleshooting Network and System Issues • Knowledgeable in Network Designs (CCNA) CISCO IOS • Apple iDevice development/technologies, Xcode • Web development using Content Management Systems like WordPress, TeamSite, Joomla! and Drupal. CRM tools like SugarCRM. HelpDesk and ticketing system using Zendesk, Hesk and Kayako • Flash and Action Scripting, HTML, ASP, PHP, CSS • Video Editing, Adobe Premiere Elements 12, Final Cut Pro X, Camtasia Studio 8, iMovie. • Fidelio Cruise Software / Micros Fidelio Point of Sale

$11.11 /hr
2,208 hours
5.00
Ricardo Ramel Casas

Ricardo Ramel Casas

Senior Customer Services Rep, Helpdesk Support, Tr...

Philippines - Last active: 3 months ago - Tests: 7 - Portfolio: 6

Thank you for visiting my profile, you definitely found what you are looking for! My name is Ricardo Ramel Veneracion Casas I'm a Registered Nurse by profession but I chose to be a customer service/recruiter champion; I know that what brought you here is the need to fill an opening at your company and that you are looking for the best customer service agent for you clients that you can get at an affordable price. I know that if you take a couple of minutes and read over my profile; you will feel comfortable knowing that you have found the right person! You can rest assure that I will work just as hard for you as I have with those contact centers that I worked for professionally. I always exert all my effort to accomplish any task at hand! Expert competence in Customer Service skills. Excellent ability to multitask and to work in a fast–paced environment, meeting your strict deadlines. Exceptional versatility and adaptability in any tasks given. I have excellent interpersonal skills, confident and poised in interactions with individuals at all levels. I am an organized individual with exceptional follow through-abilities with client or customer involved. I love working in a challenging environment. I am detailed oriented and resourceful in the completion of projects or tasks involved. Having handled different levels of responsibilities within the operations group, I am well versed in customer service principles, technical support, quality assurance and leadership development. I would like to know how I can assist you, I encourage you to get to know more about the details of my career performance, please contact me. Let's work together to make your campaign a success. Happy to be of service!

$13.33 /hr
2,049 hours
5.00
Biju Nair

Biju Nair

Customer Support, Helpdesk Support, Virtual Assist...

India - Last active: 11/08/2012 - Tests: 12 - Portfolio: 2

I am an individual professional with 7+ years first hand and front-line experience in providing Excellent Customer support, Helpdesk Support, HTML & Backened Web programmer(ASP), data entry, and web research, Administrative-support, SEO Assist. I am detail oriented, a self-starter, can multi-task, Internet savvy, resourceful, knows to improvise, hard working and meets deadlines. I am knowledgeable on web-designing/programming(html& JavaScript) designer tool like Photoshop, editor like FrontPage, Dream weaver & backend programming like ASP apart from microsoft Word, & Excel. Also knowledgeable in website testing, ad sites/ad posting, FTP, email activities. - Customer Support - Helpdesk Support - Technical Support - General Transcription (voice audio - meetings, conferences, Interview etc.) - General web research - Keyword research Having worked a wide area's of trade i.e. customer support, helpdesk environment and sales training etc and have developed intrinsic skillset in meetin your requirement and also willing to undergo training for whatever skill is required.

$5.56 /hr
53 hours
4.88
Geoffory C.

Geoffory C.

Business and Technology Executive and Consultant

United States - Last active: 1 day ago - Tests: 8 - Portfolio: 8

To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!

$55.56 /hr
4,113 hours
5.00
Misty L.

Misty L.

Odesk Award Top 1 Winner, Admin Assist,VA,Excel,Cu...

United States - Last active: 1 day ago - Tests: 20 - Portfolio: 27

** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.

$27.78 /hr
20,112 hours
4.92
Bernard Leigh

Bernard Leigh

Project Management, and Service Management,

Cyprus - Last active: 1 month ago - Tests: 7 - Portfolio: 4

Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

$60.00 /hr
7,951 hours
5.00