Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.
- Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/
Specialised in helping small companies identify and implement the necessary Program Management Office structure for their organisation. Roles have been in Change Management, Project Management, Business Analysis, Programme Support and Mobile Marketplace Analsyis. Skills required for these roles have been Communication (Both written & verbal) , Customer Service, Workshop arrangement and facilitation, full Project Management knowledge of techniques and applications. I am fully conversant in all Microsoft applications and Open Office Applications. Having emmigrated from the UK to the USA, I have moved from the 'real world' job to a remote area in Nevada and my aim is to build my own freelance business with a Portfolio of happy clients.! As a perfectionist - quality is something I strive to achieve! I'm looking to develop a number of long term business relationships.
I am a project manager with 5 years of experience in leading both online and "real world" projects and teams. Main areas where I feel comfortable are semantic web, marketing, advertising, and culture. However, I do like to leave my comfort zone and learn things I didn't know before. Except of eagerness to learn, my other strengths are communication, result orientedness, and attention to detail. Oh, and yes, I really like to break complicated tasks into smaller and doable steps. Also, I am a linguist, perfect in Ukrainian, Slovak and Russian languages, fluent in English, good in Czech, beginner in Polish.
I specialize in Java Application Software Development, Project Management, and Hardware Interfacing. Other areas I've been involved in are Web Design, Wordpress, VPN, CMS, Open Source Solution/Customization and Testing for both Manual and Automated, and I recently added Android App Development in my portfolio. I have endeavored in freelance, business, and team and enterprise solution projects. Primary technologies I use are Java SE, Swing, Webstart, NetBeans, PostgreSQL, third party APIs, OpenVPN, Mysql, Selenium and Android Studio. Other experiences I've had are in the line of CCTV Surveillance and Security Systems integration. Please visit my profile website for past projects I have been involved with. http://bertbatac.weebly.com/ Thanks, Bert Batac
My objective is to help in the construction and improvement of Internet solutions, creating an enjoyable experience for users and clients. My experience includes management of international teams, research and development of processes and procedures, creation of manuals and staff training. The Executive MBA classes I've attended allowed me to further my knowledge in business and administration. In the IT field, I´m a seasoned internet user with many years of experience working with computers, with knowledge of a wide range of software and experience in websites creation. Currently I'm attending to an Analysis and Systems Development course. I´m also familiar with environmental/ecological jargon, due to my Technology Degree in Environmental Management, with additional knowledge in vegetarianism, permaculture, and others subjects related to this field. I´m a native Brazilian Portuguese speaker, fluent in English and able to understand (read,write and speak) intermediate Spanish too.
TOP RATED! Less than 10% oDesk freelancers have this badge. Hi! Thank you for viewing my profile! If you're a busy entrepreneur looking to take your business to the next level, you’ve come to the right place! If you’ve found my profile, you’re probably in a place of chaos. You have tons of ideas and just need help organizing what needs to be done and prioritize what you can handle right now- and on your budget. That’s where I come in. I can develop a ‘big picture’ plan, and divide it up into smaller projects to get things done! I also have a team of freelance experts that I can go to, to help advise in areas from web design to customer retention and support. If I don’t personally know someone, I am happy to find them for you, interview them, and send you my recommendations. I am extremely organized and have skills in process/HR and Operations management, and training. As a forward thinker, I am always thinking of ways to grow and be more efficient. I am proficient in InfusionSoft (and web integrations) which has really helped grow my business development and marketing skills. As my profile reflects, I have had unbelievable success working on oDesk as a freelancer for almost two years. I have great feedback and ratings from clients that I owe more than they have ever given to me. I have a lot of experience and look forward to working with you! Let’s get started! God Bless <3 *Skills- I am always adding to this list: InfusionSoft (Campaign Builder, Forms, CRM, Marketing) WordPress integration with InfusionSoft (forms etc...) Marketing Campaigns Zendesk Asana CRMs InfusionSoft (including website integration and campaigns) Email handling Tech Support HR Management Benefits Manager Executive Assistant Team Lead Project Management ZipRecruiter oDesk Fiverr Customer Service Consultant Customer loyalty Customer Retention
I am a dynamic, focused and creative individual with over 12 years of extensive experience in a Business Process Outsourcing (BPO) environment. I have held diverse positions in various departments such as Production as Data Entry Professional, Operations as Project Manager, Business and Production Analyst, and Human Resources as HR Head. I am looking for a company that will allow me to exercise my dynamism and creativity to successfully lead individuals to become team players. A company with avenues for learning that nurture professional and personal growth.
Varied background including VP of Operations, IT Director, software developer, DBA, Project Management, Sales Operations Management, and Food and Beverage Director. Excellent team player with strong skills in people management and achieving results.
Roger L. Agency Contractor
To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others