Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.
Helpdesk Job Cost Overview
Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.
oDesk Helpdesk Jobs Completed Quarterly
On average, 46 Helpdesk projects are completed every quarter on oDesk.
Time to Complete oDesk Helpdesk Jobs
Time needed to complete a Helpdesk project on oDesk.
Average Helpdesk Freelancer Feedback Score
Helpdesk oDesk freelancers typically receive a client rating of 4.53.
6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.
Thank you for taking the time to review my profile. Over decade of experience in Information Technology, I decided to focus on what is my real passion, helping individuals to reach their personal and business goals. I can provide you with the satisfaction and commitment to your business needs. As a Freelance IT Professional, I have not only worked with businesses of different nature but I have also assisted many clients on a personal and business basis around the globe. I enjoy the challenges that everyday this profession brings to me and realize the importance of getting the job done whether big or small.
Over the years I have been an IT enthusiast. I have developed a wide range of programs and configured applications to maximize their efficiency for personal and business use. I continuously seek for new challenges to gain knowledge and to stay in trend with technology. My goal is not to meet but rather to exceed my client's expectations.
I enjoy challenge and take pride in my work. Being accustomed to fast-paced environment, I see challenges as opportunities to learn. I have developed my professional skills in a range of areas that I feel will allow me to satisfy your expectation in the best possible manner. Here are a few of my significant capabilities: ** Networking and Hardware: Network Adapters, Modems, Hub, Repeater, Switch, Router (Cisco), DSL, ADSL, PIX Firewall, 3COM, Ethernet, Linux/Windows Workstations ** Platforms: Windows 9x/NT/2000/XP/Vista/Win7 (Advanced), Linux (Red Hat, Debian, Ubuntu) ** Tool s and Utilities: MS DOS, Microsoft Office Suite Network Management Tools: Nagios, iDirect VNO, Wireshark ** Security Tools: VPN, ACLs, Filtering Traffic, Routing Policies, IP Tables, Wireshark and NMAP ** Database: MS Access, My SQL, PL/SQL. ** Programming Language: C/C++ (Excellent), Java (Basic), Perl (Basic), PHP, HTML, MySQL, VisualBasic, MatLab ** Network Simulator: Experienced in Optimized Network Evaluation Tool (OPNET) and familiar with NS-2 ====================================================
LinkedIn http://www.linkedin.com/in/jmdots Summary I've worked in technical administration, technical support, customer service or leadership roles for all but a few months of my adult life. In this time, I climbed the ranks of a highly-modern, lightning-paced, large-scale, multi-OS supercomputing environment in Area B of Wright-Patterson Air Force Base (WPAFB) and became an avid user of all things open source. The place which was my professional home of over six years is known as the “Air Force Research Laboratory DoD Supercomputing Resource Center” or "AFRL DSRC" for short. The AFRL DSRC environment is home to the #19 supercomputer on the June 2011 Top500 Supercomputer List, a mammoth computer for which I received training: Cray Inc.'s "Raptor" XE6. I enjoy excelling in the IT industry by working smart by doing my research, building wisdom and having fun. Background 10GbE, Access, Alfresco Share, Amanda, Apple HW, Appro HPC, Audacity, bash, CentOS, Clonezilla, CUPS, Cray HPC, DD-WRT, Dell HW, DokuWiki, DRBD, eHealth, Excel, Fedora, Firefox, Gentoo, GIMP, git, Google Apps Domains, HP HW, High Performance Computing (HPC), HTML, InfiniBand, Inkscape, iptables, ITILv3, Kerberos, Kickstart, KVM, LibreOffice, Linux, MacOS, MediaWiki, MySQL, Nagios, Net-SNMP, NFS, Nmap, Nvidia GPGPU, OFED, OpenLDAP (w/TLS), OpenSSH, Oracle HW, Outlook, OTRS (with ITSM), Panasas (PanFS), PBS Pro, PhpLDAPAdmin, PhpMyAdmin, PKI, PowerPoint, Python, QEMU, RAID, regex, RHEL, Rocks Cluster, RootCA, RSA tokens, Samba, SAN (FC, iSCSI, SAS), Scientific Linux, SGI HPC, SharePoint, SiCortex HPC, SketchUp, SLES, SNMPv3, Solaris, Spectrum, Sun Freeware, Sun HW, SuperMicro HW, SUSE, SVG, svn, SystemEdge, TCP Wrappers, tomcat, Ubuntu (Desktop & LTS), vim, VirtualBox, Visio, Visual Basic, VMware, WebDAV, Windows (Desktop & Server), Word, Zenmap, ZFS, ZRM for MySQL