Over the last 5 years I have worked as a technical support representative for different line of business. I have handled voice, chat and email support. Working in a call center industry in different line of business helped me to easily adjust with different types of customers and situations. This molded me to become a better customer service and technical support that can accommodate customers' non-technical and technical inquiry. Aside from my duties as a technical/customer service support, I can also do admin task if needed. I can do data entry, web research, simple article writing and edit articles.
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 158 chat support projects are completed every quarter on oDesk.
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Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
Professionally I am an engineer, however, i have well crafted reading and writing habits since my childhood and therefore my passion for writing has made me a good free lance content writer. I have been working for different companies locally who use to hire employees for web content writing, I have proven and practical track record of mature web content writing. I have been writing about 20-22 articles with an average word count of 400 per day. I feel good to advertise myself as a freelance web content writer because I am fully aware of many Search Engine Optimization techniques that includes efficient use of keywords in articles within the body and headings, optimization of title tags, creating powerful meta descriptions and many more. I also have experience of re-writing passages/ essays and proof reading of articles. I have also demonstrated my skills for developing an effective advertisement campaigns many times.
Through my passion for writing and the transdisciplinary reading on the internet and on paper i master a style of writing combining brevity and eloquence. Fully bilingual (frensh, Arabic) I do translation from French to Arabic and vice versa. In addition, the training in negotiation and customer relationship , as well as the practical achievements for more than 3 years in posts of technical customer at webhelp & B2S, home seller of contract ENI and officer street marketing at intervalle have enabled me to acquire the relational skills required for customer satisfaction. Grace ma grande passion pour la rédaction et la lecture transdiciplinaire sur internet comme sur le papier j'ai développé un style d'écriture combinant concision et éloquence . Parfaitement bilingue (Français , Arabe ) je fais la traduction du français à l'arabe et vice versa . En outre , Les formations à la négociation et à la relation client poursuivi dans le cadre de mon parcours scolaire et professionnel ainsi que la mise en pratique des acquis de ces formations pendant plus de 3 ans lors de mes expériences terrain dont les plus importants sont chargé de clientèle technique à webhelp , vendeur à domicile de contrat ENI , et agent de street marketing à intervalle m'ont amené à perfectionner les habilités relationnelles de ventes et d'assistance nécessaires à la satisfaction des clients.
Over 20 years of experience in the area of IT: systems analysis, solution design, development, testing and quality control change to production environment Many years of experience development in Oracle Database (pl / sql) Experience in user support and technical support (in person and on call). Basic knowledge of (Databases, Web, Apps) and network servers. Experience in migration of web portals and matching servers for web portals. Experience in project planning and leader of teams.
Technical Skills Programming Languages AS/400 ILE RPG, Free Format, Cobol, CL, 10+ years SEU, RLU, SDA, DDS, Embedded SQL, Query, DFU, DDMF, FTP, and others. S/36, RPG II, 10+ years Foxpro 2.6. for DOS 10+ years Wang-VS Cobol, RPG 10+ years MS-COBOL, RM-COBOL for Unix SCO 5 years Operating Systems Windows 95, 98, 2000, NT, XP, Vista 5 years OS/400 10+years S/36. 10+ years VS-Wang. 10+ years Unix SCO. 5 years Additonal training in the following products: HTML, PHP Online Course Oracle 8i PL/SQL Visual Basic 6.0 Crystal Reports Object Oriented Programming DB2-UDB Data Base Coding and Implementation Developer/2000 Forms 4.5 & Reports 2.5 Barcode Design Relational Data Base Coding and Implementation relational data base DB2-UDB Introduction to Oracle: SQL and PL/SQL using Procedure Builder Datum, S.A. El Salvador. Developer/2000 Forms 4.5 Datum, S.A. El Salvador. Developer/2000 Reports 2.5 Datum, S.A. El Salvador Analyst, Design & Development system using bar code technology Label View. Training Visual Basic for windows Visual Fox 6.0, Foxpro 2.6 for Windows, Foxpro for DOS. RPG/400, IBM El Salvador Implementation AS/400, IBM El Salvador Tutorial AS/400, IBM de El Salvador Training relational Data base PACE, Interdata Training Unix, Interdata El Salvador COBOL for Unix, Interdata El Salvador. COBOL Wang VS, Interdata, El Salvador. Operating System Wang VS, Interdata, El Salvador. COBOL Interactive S/34 and S/36, IBM El Salvador. Operating System IMOS V, NCR de El Salvador. Languages: English, native Spanish speaker, familiar with French and Portuguese.
Throughout her life, Marilynn has written poetry and published in the American Poetry Anthology(two issues). She's also written numerous unpublished articles on end-time eschatology, written unpublished short stories, word studies and more. More recently, she wrote tech posts for a blog at mytechonsite.com and published two major works: a 7 volume series entitled, "Becoming the Bride of Christ: A Personal Journey" and "Mom's Little Black Book: Godly Advice for the High School Graduate". Marilynn became an A+ certified Computer Repair Technician in the Fall of 1999 and has worked as a tech ever since. She does basic webpage design and maintenance and has greatly enjoyed teaching others how to use computers safely. Marilynn lives with her two teenagers, cat and gerbil, in Kelowna BC Canada. Her day job sees her fix computers and engage in multimedia for her church. In the evenings and on weekends she's a soundtech doing various events through the year from funerals to workshops to concerts and weddings. Marilynn sings in the choir and sang on her church's praise teams for several years.
An Attorney by Profession but gifted with a variety of skills by God. I do academic researches, productive reviews, and writing contents for a wide variety of audiences. I also provide veritable business suggestions, prepare press releases and other related services. I have no problem with originality and will provide any references utilized to furnish the assigned project. My Customer's satisfaction is key.
Leadership Experienced leader of large multi-client technical and customer support organizations with a workforce of 100+ Technicians. Effective communicator and motivator in a technical support management role. Operations & Workforce Management Skilled in the Development and implementation of Standard Operating Procedures that align with SLA/SLO/OLA. Proficient workforce manager that is able balance workload and capacity delivering an efficient support operation using IEX. Customer Relationship Management Experienced customer relationship builder. Able to translate the voice and expectations of the customer into valuable support services. Reporting and Analytics Proficient in ITSM Raw Data Analysis/ Able to produce meaningful reports that inspire actionable initiatives. Industry Best Practices Able to use the ITIL Framework, HDI Best Practices, Metrics and Key Performance Indicators to help develop a world class Technical and Customer Support Operation. Methodologies ITIL v3, Prince2, Lean Six Sigma, HDI Best Practices, AGILE/SCRUM
Internet Searches & Data Entry Editing & Writing OpCenter (HelpDesk) Manager Remote Server & PC monitoring and troubleshooting VOIP Engineer and Field Technician PC and Server support Backup manager SEO Cleaning Audio Recording Equipment and Editing Ability I am happy to spend the time and find the resources to learn new skills or hone old ones for a solid opportunity. I am always researching, studying and learning new skills, but learning accelerates when there is a clear focus and need. My background is with Windows operating systems, but I have played around with Mac and Droid and I am currently delving into Linux. My hobbies are Vocal Music, Bluegrass Music, Folk Music, and Acappella Music. I perform in a choir, which sings formal or classical music, current academic choral music and pop/jazz/musical choral music. My secondary hobbies are knitting and jewelry making.
I am an experienced IT Infrastructure support analyst currently looking for alternative source of income in order to support my family. I am an experienced Incident Manager as well and I can provide application and infrastructure monitoring for the business. My past work experiences includes providing technical support services, escalation manager role and subject matter expert for Dell Computers. I am also open to other types of work outside my work experience.