Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. Worked for a year in a call centers as Technical support professional, serving customers through voice or chat support to resolve issues with hardware and software installation and troubleshooting. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. Expert in Siebel,right now database , Cisco VoIP, Microsoft word, Microsoft excel,microsoft PowerPoint, Very knowledgeable in troubleshooting of computer peripherals products such keyboards,webcams,headsets(wireless),Expert in yahoo messenger , Video HD, Skype, Very Proficient in websearch engines such as Google search, yahoo, wikipedia, 118.com, 11850.ie, whitepages, yellow pages,
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 158 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer
A native bilingual Russian and Ukrainian speaker, a translator from Russian into English and Ukrainian and vice versa, a content writer available for short-term as well as long-term projects. I am an English philologist. I have such skills as learnability, responsibility, irresistible craving for perfection. I wrote different comments and articles in Russian blogs. I offer typing, transcription, proofreading, translations, copywriting in English, Ukrainian and Russian
I am a Paralegal for more than two years. My experience in law office is enough for me to do the project. I'm an expert drafting contract or agreement, affidavit, researcher, prepare legal documents , and a pleader. Lastly I had prior experience in Data Entry, Virtual Assistant and Administrative Task. I am a fast and accurate writer, with a keen eye for detail and I should be very grateful for the opportunity to do the project. I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it. Allow me to do the project and I will assure to you that I can deliver it on or before the due date. I'm loyal, committed, dedicated and always online as full time freelancer on Odesk and immediately respond to your question or invitation for interview at anytime.
Dexter oliver B. Agency Contractor
Dexter spent the past 6 years in the BPO industry, working in administrative, billing, sales, and supervisory roles that demanded accuracy, adaptability, quick thinking, ability to multitask, and consistent output in metric-driven goals. I am adept in various aspects of billing, sales, customer service, and talent acquisition/recruitment. An excellent agent, quality analyst, team lead and HR practitioner, with a degree in B.S. Computer Engineering. Dexter is able to create powerful business presentations, effective process mapping and documentation, worksheets, and user manuals. Dexter looks forward to responding to the needs and requirements of his employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals are met.
Lian Jane Abadia Agency Contractor
Declared as within the top 10% of most successful freelancers in oDesk! I can offer you great help in customer service, admin support and social media. I also have proven expertise in: *Administrative tasks *Data Entry *Inbound/Outbound Call Support (Billing, Technical and Sales) *Chat Support (Sales, Inquiry, Billing and Technical) *Graphic Design *Email Support (Sales, Inquiry, Billing and Technical) *Social Media *SEO I am a fast-learner and have focus to get the job done. I am goal oriented and has strong verbal and written communication skills. I am organize and can deal with projects with minimal supervision. With all the experiences and expertise that I have, I am truly confident that I can do great on jobs and with these skills I am certain that I can be an asset for the company that I will be working for.
Eloisa Maica Ortencio Agency Contractor
I am an experienced customer service representative with at least 4 years of experience in different channels -- live chat, email response, inbound customer support with billing, and technical support. The following are the training I have attended: 1. Extreme Customer Connection 2. Diffusing Irate Customers 3. Delivering Customer Experience 4. Everyone Matters I was also assigned to be a subject matter expert focusing on conducting customer experience training to newly hired representatives. I have a very competitive spirit with the drive to impress my clients.
Ramly Doringo Agency Contractor
I started out a call center agent as a customer service rep and technical support for 6 years. I am an expert when it comes to desktop/laptop software configuration and hardware repair. I used to assist people in fixing their computers over the phone including remote assistance and giving clear and concise instructions over the phone My last job outside Odesk was an administrator at Xerox where I am managing together with several developers a website tool call centers use to monitor agent performance, schedules, quality etc. I worked with developers to supplement and maintain the tool and communicate with clients for further improvement and flexibility to suit their needs. I am seeking for opportunities to work as chat/email support representative or a Virtual Assistant or Administrator. I also create user manuals, manage meetings and training, do some application testings in order to assure that it is working as defined before being sent out to the users. I am a very fast learner and I have been immersed in several accounts and handled speaking with people from different countries as well. I make sure to deliver quality results and meet client expectations
Richelle Reann Antonio Agency Contractor
To provide quality and excellent customer service. Willing and eager to resolve technical issues and concerns in Windows, Macintosh, Internet Service, Networking and common issues for viruses, spywares and malwares. I have been with this field for almost 5 years now and I am updating myself in this kind of matter everyday. Already had a training for Microsoft certification and for Cisco certification. Had a 2 year crash course of Computer Studies Major in Advanced Networking.
A proactive thinker and highly motivated young professional who interfaces well at all levels in business, an innovative problem solver combining practical common sense, technical astuteness and the desire to succeed. Continually pressing for results, a positive self starter, and eager to rise to a challenge either autonomously or as part of a team.