Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Aaron luigi L.

Aaron luigi L. Agency Contractor

Customer Service - Voice, Chat, eMail | Transcript...

Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 2

I have been in the Customer Service industry for 9 years -- 3 years of which was spent as an Inbound Sales Representative for an online travel agency, 1 year as a Senior Representative mentoring newly hired representatives, 3 years as an Operations Supervisor/Trainer leading a team of 19 agents and making sure that new agents are ready to take on live customer interactions. With my vast experience and series of Customer Service and Supervisory training, I am confident that I can exceed your expectations. The following are training and workshop sessions I have gone through and facilitated: > Delivering the Customer Experience - making sure that approach to the customer is customized depending on their personality type > Diffusing Angry Customers - how to turn a very angry, irate customer to a satisfied customer > Extreme Customer Connection - make the customer feel they are valued through the proper use of empathy and assurance of resolution

$8.89 /hr
2,857 hours
4.92
Jennifer E.

Jennifer E. Agency Contractor

Transcription, Data Entry, Recruitment, Customer S...

Philippines - Last active: 09/29/2014 - Tests: 4

I am seeking opportunities where I can make use of my skills in transcribing, recruiting, data entry, email response handling, other administrative tasks.

Associated with: Destiny Experts
$5.56 /hr
2,780 hours
4.99
Ian Paul Pintor

Ian Paul Pintor

transcription, writer, data entry, research, 4yrs...

Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 2

To find jobs that are suitable with my qualifications and work experiences. I have work experience as a college instructor. I also have four years experience as a customer service representative for a call center catering for a US insurance company.

$8.89 /hr
6,902 hours
4.67
Roger L.

Roger L. Agency Contractor

Project Management / SMM&Marketing Specialist/ Por...

Brazil - Last active: 5 hours ago - Tests: 13 - Portfolio: 3

To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

Associated with: ATG & Services Agency
$17.78 /hr
4,647 hours
4.92
Peter A.

Peter A.

Danish Supporter

Philippines - Last active: 25 days ago - Tests: 7

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

$20.00 /hr
3,479 hours
4.97
Stefania Greci

Stefania Greci

English - Italian Translator and Proofreader

United Kingdom - Last active: 25 days ago - Tests: 18 - Portfolio: 6

I have a solid academic background both from Italian and British Universities (degrees in 'Languages & Literature' and 'Film Studies'). More recently, I have added Computing to my studies with a Postgraduate Diploma in 'Information Systems Development' from Edinburgh Napier University. I started my translator's career in 1998 working as an in-house translator for a post-production company in Italy. In 2000 I moved to the UK and for about 7 years I worked for the local government in the library service. In March 2012, I started my freelance career again although I have never stopped working with languages, one way or another. With each freelance project I undertake, I guarantee high quality work delivered on time and a prompt response to your phone calls and emails. I do not do *rush jobs* nor I offer my services on a project unless I have the right skills and tools to complete the job. I care about my professional reputation and respect my clients' needs. I never deliver a text without having it checked it and re-checked until I am sure it is error-free. oDESK PROJECTS: ITALIAN to ENGLISH Lease agreements (7,500 words); Legal (July 2013) Infomercials translation (2,000 words); Cooking (June 2013) Website content translation (7,000 words); Consulting Company, Computing (April 2013) ENGLISH to ITALIAN Products descriptions on Amazon (15 items); laptops/mobile phones accessories (October - November 2013) Language school website (40,000 words) - ongoing since Sept 2013 Website content translation (2,000 words); Small company, editing services (August 2013) User manuals (15,000 words) – Cameras and videocameras, mobility scooter, (since August 2013) Website content translation (30,000 words + SEO keywords); Travel/Study Abroad (since May 2013) Website content translation (3,000 words); Automotive: swivel seats, product specifications (May 2013) Proofreading of technical manual (130 pages); Automotive: Airtech electrical valves (May 2013) Transcriptions of English interviews (3 hours); Medical: infectious diseases (May 2013) Website content translation (2,500 words); Product listings: gadgets (February 2013) Soap-making kit instructions (2,000 words); Product leaflet: soap making kit (January 2013) Translation & Proofreading of how-to articles; Various topics, (November 2012 - February 2013) For a detailed list of the projects I have worked on, please visit my profile on ProZ.com: http://www.proz.com/translator/959116

$20.00 /hr
592 hours
4.65
Rossella Cantatore

Rossella Cantatore

Travel Planner and Holiday Consultant - Talented V...

Italy - Last active: 4 days ago - Tests: 4

Italian is my native language, but I am fluent in English, both written and spoken. I graduated in Business Communication with perfect marks (110/110). My rates reflect my professional experience and my status at oDesk, so please do not contact with the idea of high quality work for pennies. I hope you will consider me to be your virtual assistant for the following tasks: executive assistance, travel planning, translating between English and Italian, event organization, web research, copywriting, and data entry. I'm a passionate traveler and trustworthy travel planner. I have traveled extensively through Europe and US, Canada and Thailand. I also lived in London for one year, working in customer service for a prestigious hotel chain and a fashion group. I'm expert in web research in order to create any type of customized travel itinerary. I will find the best flights, trains, and buses, based on your specific needs. I’ll also do the legwork to find great hotels and attractions at reasonable rates. I know where to look in order to find the best deals available online. Just give me a budget and your destination and I will find the way to get the best out of it! I currently live in Italy and have been pursuing my career in hospitality, through different roles within four- and five-star hotels: - As a receptionist and Guest Relations Officer, I continuously dealt with customers’ requests. - As an Executive Assistant, I gained much experience in administration and event organization. I also wrote material for for the hotel website, brochures, and press releases. - As a Reservation Agent, I handled both individual and group reservations and supported the event office. My goal is to find you the best possible flights and other arrangements so that you can have the most enjoyable and productive trip possible. Faithfully, Rossella

$16.67 /hr
312 hours
4.99
Rebecca Hincke

Rebecca Hincke

Creative Writer, Singer, Voice Talent, and Photogr...

United Kingdom - Last active: 1 day ago - Tests: 13 - Portfolio: 15

Canadian living in London. I am enthusiastic, energetic, creative, and passionate about every new task I take on. I have a passion for the English language and love creative writing, editing, and any project that allows me to be imaginative with words while still making use of excellent spelling, grammar, and punctuation (I'm a bit of a stickler in that regard!). I have years of photography and photo-editing experience, professional training as a classical and opera singer (and a variety of other genres), experience working with children, visual merchandising experience, and many, many years spent in retail honing my customer service skills. I am hardworking, highly motivated, reliable and responsible, with a desire to excel in all that I do. While I've got a lot of experience under my belt, there is so much more to gain, so I am always eager to learn new skills and expand my knowledge.

$33.33 /hr
552 hours
5.00
Amanda H.

Amanda H.

Dedicated Administrative Assistant & Customer Care...

United States - Last active: 30 days ago - Tests: 10

Hi, there! I am a native Floridian, and a freelance administrative support and customer care specialist. I bring the dependability and expertise of an executive assistant to you when and where you need it most, as well as provide stellar support and complaint resolution for your clients. WHAT I CAN DO FOR YOU Want to offer your customers top-notch support? That’s where I come in. Need some online research or data entry done? I’m here to help. Need help with appointment scheduling or calendar management? Let me at it. Bottom line - you save time and become more productive! PERSONALIZED ASSISTANCE I find that the best way to complete a project is to customize my work to your needs. I offer many services to best assist you: Scheduling and Calendar Management Email Writing and Handling Research Projects Data Entry Customer Care Phone Support Travel Planning Social Media Management Purchasing and Order Processing Letter and Report Writing Editing and Proofreading EXPERIENCE = PEACE OF MIND With over 10 years of administrative assistance and customer support expertise under my belt, I can offer you the remote assistance that will allow you to concentrate on running your business, while giving you the confidence of knowing that your needs are being expertly handled. GET YOUR MONEY’S WORTH I believe in getting the most out of any service that is provided to me, and I expect you to feel the same way. That’s why I offer a 100% money back guarantee on all of the work that I do for you. WHAT’S NEXT? Let’s get together and discuss just how I can help you. I believe in promptly responding to all inquiries, and make an effort to do so within the hour. All my thanks (and looking forward to working with you!), Amanda

$15.00 /hr
167 hours
4.91
Jamin C.

Jamin C.

Determined Fast and Reliable

United States - Last active: 1 day ago - Tests: 7

I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

$16.67 /hr
6,603 hours
4.72