Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Aaron luigi L.

Aaron luigi L. Agency Contractor

Customer Service - Voice, Chat, eMail | Transcript...

Philippines - Last active: 3 days ago - Tests: 4 - Portfolio: 2

I have been in the Customer Service industry for 9 years -- 3 years of which was spent as an Inbound Sales Representative for an online travel agency, 1 year as a Senior Representative mentoring newly hired representatives, 3 years as an Operations Supervisor/Trainer leading a team of 19 agents and making sure that new agents are ready to take on live customer interactions. With my vast experience and series of Customer Service and Supervisory training, I am confident that I can exceed your expectations. The following are training and workshop sessions I have gone through and facilitated: > Delivering the Customer Experience - making sure that approach to the customer is customized depending on their personality type > Diffusing Angry Customers - how to turn a very angry, irate customer to a satisfied customer > Extreme Customer Connection - make the customer feel they are valued through the proper use of empathy and assurance of resolution

$8.89 /hr
2,837 hours
4.92
Jennifer E.

Jennifer E. Agency Contractor

Transcription, Data Entry, Recruitment, Customer S...

Philippines - Last active: 09/29/2014 - Tests: 4

I am seeking opportunities where I can make use of my skills in transcribing, recruiting, data entry, email response handling, other administrative tasks.

Associated with: Destiny Experts
$5.56 /hr
2,780 hours
4.99
Ian Paul Pintor

Ian Paul Pintor

transcription, writer, data entry, research, 4yrs...

Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 2

To find jobs that are suitable with my qualifications and work experiences. I have work experience as a college instructor. I also have four years experience as a customer service representative for a call center catering for a US insurance company.

$8.89 /hr
6,892 hours
4.67
Peter A.

Peter A.

Danish Supporter

Philippines - Last active: 23 days ago - Tests: 7

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

$20.00 /hr
3,479 hours
4.97
Stefania Greci

Stefania Greci

English - Italian Translator and Proofreader

United Kingdom - Last active: 23 days ago - Tests: 18 - Portfolio: 6

I have a solid academic background both from Italian and British Universities (degrees in 'Languages & Literature' and 'Film Studies'). More recently, I have added Computing to my studies with a Postgraduate Diploma in 'Information Systems Development' from Edinburgh Napier University. I started my translator's career in 1998 working as an in-house translator for a post-production company in Italy. In 2000 I moved to the UK and for about 7 years I worked for the local government in the library service. In March 2012, I started my freelance career again although I have never stopped working with languages, one way or another. With each freelance project I undertake, I guarantee high quality work delivered on time and a prompt response to your phone calls and emails. I do not do *rush jobs* nor I offer my services on a project unless I have the right skills and tools to complete the job. I care about my professional reputation and respect my clients' needs. I never deliver a text without having it checked it and re-checked until I am sure it is error-free. oDESK PROJECTS: ITALIAN to ENGLISH Lease agreements (7,500 words); Legal (July 2013) Infomercials translation (2,000 words); Cooking (June 2013) Website content translation (7,000 words); Consulting Company, Computing (April 2013) ENGLISH to ITALIAN Products descriptions on Amazon (15 items); laptops/mobile phones accessories (October - November 2013) Language school website (40,000 words) - ongoing since Sept 2013 Website content translation (2,000 words); Small company, editing services (August 2013) User manuals (15,000 words) – Cameras and videocameras, mobility scooter, (since August 2013) Website content translation (30,000 words + SEO keywords); Travel/Study Abroad (since May 2013) Website content translation (3,000 words); Automotive: swivel seats, product specifications (May 2013) Proofreading of technical manual (130 pages); Automotive: Airtech electrical valves (May 2013) Transcriptions of English interviews (3 hours); Medical: infectious diseases (May 2013) Website content translation (2,500 words); Product listings: gadgets (February 2013) Soap-making kit instructions (2,000 words); Product leaflet: soap making kit (January 2013) Translation & Proofreading of how-to articles; Various topics, (November 2012 - February 2013) For a detailed list of the projects I have worked on, please visit my profile on ProZ.com: http://www.proz.com/translator/959116

$20.00 /hr
592 hours
4.65
Rossella Cantatore

Rossella Cantatore

Travel Planner and Holiday Consultant - Talented V...

Italy - Last active: 2 days ago - Tests: 4

Italian is my native language, but I am fluent in English, both written and spoken. I graduated in Business Communication with perfect marks (110/110). My rates reflect my professional experience and my status at oDesk, so please do not contact with the idea of high quality work for pennies. I hope you will consider me to be your virtual assistant for the following tasks: executive assistance, travel planning, translating between English and Italian, event organization, web research, copywriting, and data entry. I'm a passionate traveler and trustworthy travel planner. I have traveled extensively through Europe and US, Canada and Thailand. I also lived in London for one year, working in customer service for a prestigious hotel chain and a fashion group. I'm expert in web research in order to create any type of customized travel itinerary. I will find the best flights, trains, and buses, based on your specific needs. I’ll also do the legwork to find great hotels and attractions at reasonable rates. I know where to look in order to find the best deals available online. Just give me a budget and your destination and I will find the way to get the best out of it! I currently live in Italy and have been pursuing my career in hospitality, through different roles within four- and five-star hotels: - As a receptionist and Guest Relations Officer, I continuously dealt with customers’ requests. - As an Executive Assistant, I gained much experience in administration and event organization. I also wrote material for for the hotel website, brochures, and press releases. - As a Reservation Agent, I handled both individual and group reservations and supported the event office. My goal is to find you the best possible flights and other arrangements so that you can have the most enjoyable and productive trip possible. Faithfully, Rossella

$16.67 /hr
312 hours
4.99
Rebecca Hincke

Rebecca Hincke

Creative Writer, Singer, Voice Talent, and Photogr...

United Kingdom - Last active: 1 day ago - Tests: 13 - Portfolio: 15

Canadian living in London. I am enthusiastic, energetic, creative, and passionate about every new task I take on. I have a passion for the English language and love creative writing, editing, and any project that allows me to be imaginative with words while still making use of excellent spelling, grammar, and punctuation (I'm a bit of a stickler in that regard!). I have years of photography and photo-editing experience, professional training as a classical and opera singer (and a variety of other genres), experience working with children, visual merchandising experience, and many, many years spent in retail honing my customer service skills. I am hardworking, highly motivated, reliable and responsible, with a desire to excel in all that I do. While I've got a lot of experience under my belt, there is so much more to gain, so I am always eager to learn new skills and expand my knowledge.

$33.33 /hr
546 hours
5.00
Cristina Buffa

Cristina Buffa

Translator: English to Italian/Spanish Language Te...

Spain - Last active: 1 month ago - Tests: 10 - Portfolio: 1

English to Italian / Spanish Translation - Proofreading: technical manuals, articles, web pages, e-commerce, general translation. SDL Trados Content writer (Italian and Spanish). Italian and Spanish teacher and translator. Experienced in private lessons, company training and language schools courses. Native Italian. Certified ELE teacher of Spanish. Preparation for DELE exams. Languages: Italian: native Español: DELE C2 Superior English: C1

$18.00 /hr
79 hours
5.00
Donabelle M.

Donabelle M.

lead gen expert, virtual assistant, call and data...

Philippines - Last active: 1 month ago - Tests: 11

Over the last 15 years, I have developed very good communication, analytical, customer service and leadership skills. This is through my extensive experience in the call center industry as well as over 5 years in a virtual office set-up. This has honed me to be one of the most reliable colleagues by my superiors, as I always aim to be and become a top performer in any task assigned. I strongly feel ODesk has allowed me to share my skills and achieve growth in an environment that requires discipline and internal motivation.

$15.00 /hr
7,719 hours
5.00
C McLaughlin

C McLaughlin

***Experienced VA ~ Data Entry ~ Administrative Su...

Canada - Last active: 5 days ago - Tests: 20

Professional VA/PA who possesses exceptional organizational, communication and customer service skills. I am an extremely motivated multi-tasker with a strong work ethic. I am highly experienced with Google docs, Windows and MS Office related programs such as Word, Excel, and Power Point. I believe myself a quick study, having mastered numerous specialized programs needed for various positions I have held over the years. Available for administrative support, transcription, proof-reading/quality control, email response handling, calendar management or data entry.

$15.00 /hr
7,065 hours
4.86