Maha Fawzy Agency Contractor
Looking for a Web and Graphic Design Specialist position at the Obscure Designs employing skills in digital media design and animation in order to provide the company clients with excellent graphical solutions To apply my creative designing skills to gain experience through an internship position in the field of graphic designing. Highlight My strengths For clients : 1- "The customer is always right." It doesn't mean that, objectively speaking, the customer complaint is just and correct. Rather, it means that, as far as the customer is concerned, he or she has to feel validated for the complaint to be handled positively. Handling the interaction with a positive spin that satisfies the customer isn't meant to humiliate you as an employee, meant to maintain that customers patronage. 2- Empathize with the customer. Most bad customer interactions escalate because the customer feels like you are not making an effort to understand his or her concerns. Communicating as soon as possible that you do empathize with the customer can set the tone for the interaction as a whole, and establish you as an ally who out to fix the problem. Here are some different ways to accomplish that. Listen calmly and completely to the customers problem, keeping your facial expression alert and concerned. Maintain eye contact, and don't smile or grimace. Nod when the customer makes a point you find valid, but don't interrupt yet.