Reliable and dedicated senior level business professional possessing strong interpersonal, management, communication, and technical skills. Works effectively with other professionals in a variety of fields. A highly productive person that works well with little or no supervision in a
Reliable and dedicated senior level business professional possessing strong interpersonal, management, communication, and technical skills. Works effectively with other professionals in a variety of fields. A highly productive person that works well with little or no supervision in a high tech atmosphere. Seasoned technical and soft skills instructor. Comfortable learning and teaching any subject.
June 2007 to Present EAST COAST PET SERVICES LLC Myrtle Beach, SC
•A personal experiment in entrepreneurism. Started a pet sitting and dog walking business and grew it to over 700 clients. Provided licensed and insured pet services to clients while they worked or were away.
•Designed and managed web site, client database, employees and all marketing efforts.
•Business being sold in 2014.
October 2006 to June 2007 IMPACT SKILL SETS Boston, MA
•Responsible for training course delivery to companies within the Boston area.
•Manage training schedule and logistics for all classes.
•Assist clients with the grant writing and approval process to acquire state funds to defer training costs.
•Courses consist of: leadership series, sales and selling techniques, executive management, diversity, HR, effective coaching, interviewing skills, questioning, telephone etiquette, and customer service skills.
April 2001 to August 2006 MOLDFLOW SOFTWARE CORPORATION Framingham, MA
Global Training Manager
•Provide definition and management of worldwide software training, instructional content, and information management programs for Moldflow customers, internal sales, and technical staff.
•Definition of corporate training scope, policies, budgets and procedures.
•Created all technical training materials, help system content, marketing materials, web content, and user guides for multiple software products.
•Expanded yearly technical class schedule from 6 classes in 2002 to 60 classes for 2006.
•Developed a 400 page formal text book on Moldflow design principles.
•Planned and built the first WebEx online training program for customers and employees.
•Coordinated all content for training materials for 15 Moldflow products which are delivered via instructor, web, CD, paper, and video.
•Developed and launched Moldflow Center for Professional Development, a corporate university.
•Developed the first formal certification program for customers and employees.
•Built a proprietary Notes based learning management system (LMS) to track and report on all training data, student information, training costs, and automate classroom logistics.
•Act as training liaison with various Moldflow sales, application engineering, software engineering and support organizations as well as external partners.
April 1999 to April 2001 RAZORFISH Cambridge, MA
Training / Knowledge Management Manager
•Leads a team responsible for the development and execution of an enterprise wide knowledge management strategy, as well as takes a leadership role in the ideation and implementation of knowledge management strategies and systems.
•Activities include authoring, researching, and synthesizing knowledge; managing content; ensuring quality; promoting and coordinating knowledge sharing; building communities of practice; and aligning strategy.
•Responsible for the management, investigation, recommendation and implementation of appropriate tools and processes to support continued knowledge transfer throughout the company and for maintaining a high level of awareness in knowledge management trends.
•Developed technical, project methodology, and new hire orientation programs.
•Designed and delivered new hire, knowledge management, human resources, team building, project management, and web design classes to employees.
•Established and managed the first corporate training center, Razorfish University.
March 1998 to April 1999 PEOPLESOFT Waltham, MA
Certified Technical Instructor
•Provided technical education in a classroom setting to PeopleSoft clients/employees (programmers, project managers, developers, DBA’s) based on approved curriculum.
•Taught the curriculum that conveys the core of PeopleSoft development technology called PeopleTools and PeopleCode.
•Completed the PeopleSoft technical instructor 10-day boot camp on presentation style, technical knowledge, programming, and communications effectiveness.