Over the last 6 years, I designed and deployed more than 40 complex Avaya and Cisco IP Telephony Solutions for various giant companies in Banking, Finance and other sectors in USA.Designing, Deploying and troubleshooting CISCO IP Telephony Call Manager, Unity, Unity Connections, Presence, related Server Equipment as well as CME/CUE, Avaya media servers, media gateways, voice mail systems, contact center solutionsConfiguring all kind of Avaya PBX such as S8300, S8400, S8500, S8700 and necessary components remotely. Configuring Media gateways like G250, G350, G650 & G700 & Cajun switches. License, Authentication files creation and Patch updates on servers
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In last 5 years i have been working on variety of network products and have gained wide experience in Cisco,Juniper routers, switches and firewalls. i have been involved in design, configuration and troubleshooting of Network products. Routers: Cisco 2600 Cisco 2800 Cisco 3800 Juniper J Series Switches: Cisco Catalyst 2900 Cisco Catalyst 3500 Cisco Catalyst 3600 Cisco Catalyst 4500 HP 3500 HP 2500 Firewalls: Cisco ASA 5500 Series Juniper SSG Series Pfsense Zyxel Zywall USG Series WatchGuard XTM series Cisco RV Series Cisco PIX Cisco IPS 4200 Series
Im a Storage and Virtualization specialist. i have many Dell and vmware certifications and i have experience in citrix and hyperV too. i used to provide techsupport for Dell users and implement datacenter projects.
My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.
15+ years of Call Center and IT experience. Engineering and project management on Avaya 8700, 8300, G3, Gsi platforms, all Avaya remote gateways, as well as ISDN and SIP trunking with various carriers. Non-Avaya PBX experience also includes Cisco and Asterisk, as well as Audiocodes media gateways and SBAs, as well as AcmePacket SBCs. Architecture, deployment and maintenance of Microsoft OCS 2007 R2 and Lync infrastructures. Strong focus placed on root cause analysis, incident documentation and effective end user communication in adherence to ITIL V3 standards.
Offering an impressive 12-year leadership background in local and international leadership markets, and looking forward for bigger scopes of responsibilities in Operations Management, Marketing Analysis, Productivity Strategies and Team Leadership. Exceptional understanding of operations and team management in Administration. Provide comprehensive case studies and analysis in cross-cultural environments. Fluent in English, and Japanese. Senior Supervisor - Administration Operations Team Management Studies Japanese Support Team Leader Leadership & Team Development Market Research & Case Studies Ryder Research Team Leader Linksys Team Leader
My main objective is to be part of a dynamic organization or projects that will allow me to share my expertise and potential in the areas of customer service, marketing, sales, news and feature writing, employee development, intensive research and training through various interaction channels such as chat, email and phones. I have extensive experience in the field of customer service for 10 years including but not limited to consumer reporting agencies, e-business, payroll processing. I have managed teams of employees and have been instrumental in driving maximum performance and employee retention. I am well versed in interpreting and generating industry standard reports. I have been working in the Business Processing Outsource industry for the last 10 years and have consistently demonstrated my ability to achieve and drive desired results. I'm highly self motivated and able to work in a fast paced dynamic and stressful work environments. I can definitely work with minimum supervision and at the same time be effective when working with a team. I'm highly flexible and can adapt to business related changes. I'm looking forward to share the same level of dedication and commitment with new opportunities.
Involved in various fields of VOIP ,Contact Center Business Strategies and Project Management business for more than six years.I provide solutions on Cisco,Avaya Contact Centers also being and MBA from premium institute I help business to execute projects smoothly through Project Management. My Area of expertise includes: Cisco UCCE and UCCX setup and technical support. Avaya ACD support and deployment Cisco IPT deployment and implementation. Nice Call Recording implementation. Cisco CVP/IPIVR deployment and support. Cisco Email and Chat Integration Project Management. Business Strategies Business Plan
My objective is to provide excellent client satisfaction, providing quality and professional work. I am in the field of System Administration and Networking last 7 years. Area of expertise are, *Windows Operating Systems 2003, 2008, 2012. *SCOM, SCCM 2007, 2012, *Rights Management System for Active Directory (installing, configuring) *Exchange Server 2003 and 2007 (configuring, administration) *Linux - Cent OS, Red Hat, Ubuntu, (administration, configuration, audit, optimization) * Virtualization (VMWare ESXi 5.0, VirtualBox, HyperVM) *Amazon AWS EC2 LAMP setup *Apache, IIS 7, *System Backup and Restore *Shell Scripting *Barracuda Content Filtering (Configuring and Administration) *Avaya VOIP(administration and configuring) *Antivirus Server (Deployment, Administration) *Cisco Switching and routing **Certified MCITP Enterprise Administrator *Network administration (CCNA Training)