I have over 5 years of solid customer service and telemarketing skills through working with some of the top fortune 500 companies in my country such as E-Services Group International where I served as a Customer Service Associate. I am a very fast learner and my awesome communication skills makes it easy for me to communicate considering how diverse a world we live in. I always strive to be the best at what I do, because only my best is good enough. I am very confident that I will fit the Position in your organization perfectly. I also obtain a NCTVET Certification in Telemarketing through HEART NTA.
BPO Call Center Job Cost Overview
Typical total cost of oDesk BPO Call Center projects based on completed and fixed-price jobs.
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On average, 16 BPO Call Center projects are completed every quarter on oDesk.
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BPO Call Center oDesk freelancers typically receive a client rating of 4.17.
I am doing Real Estate Appraisal, Broker Price Opinion, Property Valuation, MLS Research, Data Entry, Order Processing, Admin Assistance jobs for my clients since 2 years.I will give my best for you when it comes to perfection. I will never let my clients down. I don't compromise on quality of my work.
I am a college graduate of Computer Science majoring Network Administration. I am very familiar with basic computer applications such as Microsoft Excel, Powerpoint, Word and the like. I've also had Supervisory skills wherein I was a Team Leader in a BPO industry for 9 years handling Customer Support for Phone, Chat and Email for the NA/EMEA regions. I've also handled Escalation/Tier 2 during my Supervisory position. I'm also good with web research, data entry and a travel blogger very familiar with technical writing. I'm also hardworking and easy to train when needed. I was also a Virtual Assistant of a Publishing company from my previous online job which entails publishing kindle books for Amazon. The job includes formatting and book conversion as well as training and managing writers.
We are a Philippine based BPO company that grew from humble beginnings, we provide a variety of different business services, and perform with excellence, integrity and commitment. We aim to keep our clients happy by fostering good working relationships, based on trust and transparency. Our corporate values drive our objectives and serve as guideposts by which we achieve remarkable results for our clients and the industries in which we operate. We are committed to excellent customer service. We have the best agents and make sure that every business interaction results in a positive experience, maintaining the loyalty of every customer. Our dedication, hard work and swift action will ensure your clients’ complete satisfaction. We have honest, reliable, responsible and trustworthy staff who respect your clients’ information and privacy. We specialize inbound and outbound, order taking, appointment setting. lead generation and data entry services
I have two master's degrees--one in Business Administration and one in Industrial Economics. I can help your small business grow. I have over 10years of work experience in banking, and outsourcing (sr. level position) specializing in turn-around situations before I decided to become an entrepreneur. I can help you apply the discipline of the corporate industry into your small business. Currently, I own several successful businesses which are in the agriculture and the skincare industries. I can help small business owners pitch ideas to investors, complete with decks, and marketing advice. Since I have small businesses; I enjoy the challenge of helping others create a sound business plan. Further, during MBA my group won the lightning round of a major business plan competition in Oregon, and in competitions such as these--potential investors and entrepreneurs judge the complete business plan. I can also assist you in terms of executing the business plan we created and help when a shift in strategy is needed. I look forward to working with you.
I'm Registered Nurse but that didn't stop me from pursuing other path. I'm a very flexible person and since then I have developed a range of skills from being an English teacher to an inbound sales support representative. During my days as a student and an employee, I've always been commended by my classmates and colleagues as hard-working, reliable, and a fast learner. I'm a very efficient person. I like having goals and finishing my task on time. I've learned a lot of things from my previous job like being patient, persistent, etc. I'm seeking opportunities to work in administrative support field like e-mail response handler, transcription, telemarketing or appointment setting.. Basically, I'm an open minded person willing to do the task given to me.
I'm a seasoned customer service professional and data entry specialist. I have extensive experience in banking and financial services operations (deposit accounts, loans, credit card payments and account servicing, insurance, financial planning, underwriting), phone, email & chat customer service, business consulting, mortgage/real estate services (documentation, account servicing, account set-up, payment reconciliation, payment processing), retail lending, project management, call center operations (team management, email support, quality monitoring, quality assurance, workforce support, process improvement projects), and account management. I work with my client's interest in mind, helping to build and grow successful businesses.
I started working in 2007 as a Customer Service Representative for a BPO (Business Process Outsourcing) with a client based in the U.S. Having great exposure to processing bills payment, transitioning to sales, basic troubleshooting and most of all complaint-handling allowed me to be resilient, diligent, and learned what grace under pressure is. I can work on a night shift, flexible, quick-learner and am always willing to learn. My skills also allowed me to work for another BPO serving an Australia-based telecommunications account and stayed there for two years. I was also exposed to sales as I then shifted to another career as Professional Medical Representative which basically offer, sell, and market products to medical professionals. My last job was as a Customer Service Assistant-Institutional Banking Services to one of the biggest banks in the Philippines. My duties include administrative, and operational assistance to business clients of the bank. Having said all of these, I can guarantee that I can deliver 100% and that I can outperform whatever is expected of me.
-2 Years of experience with high profile technology companies including SPi Global, Inc. -Competent at managing responsibilities in a high-volume atmosphere -Skilled at interacting with customers of all socioeconomic backgrounds -Hard worker, quick learner, and ability to assume responsibility -Ability to work in a fast-paced, intense environment smoothly -Talented in problem solving and office system design -Meticulous worker; attentive to quality and detail -Committed to providing total quality work -Strong skills in organizing workflow, ideas, materials, people -Proficient in the use of computers
I have been in the customer service industry for more than 10 years with a wide array of experience from financial accounts, technical support to being an IP-Relay Operator. I am flexible, hardworking and have a keen attention to details, making sure that i do everything right the first time. Having been in this industry for quiet some time has helped me develop my skills on how to be more efficient in dealing with the customers needs.