What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence Aggressive and Persuasive Operations Manager Master Motivator and a Passionate Team Manager Skilled in Teaching, Coaching and Mentoring Methodologies Strategic, Effectual and an Exceptional Project Manager Superb Client Support and Account Management Strategies Outstanding Organizational and Administrative Skills Proficient in efficiency-enhancing workflow/process creation & improvements Expert in Written and Conversational English High Level competency in the latest online/software tools and platforms Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision. Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability Owns a desktop computer and a laptop that are used solely for work. Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband. Retains 2 other USB sticks/dongles as additional backups. All work files are cloud backed up.
BPO Call Center Job Cost Overview
Typical total cost of oDesk BPO Call Center projects based on completed and fixed-price jobs.
oDesk BPO Call Center Jobs Completed Quarterly
On average, 16 BPO Call Center projects are completed every quarter on oDesk.
Time to Complete oDesk BPO Call Center Jobs
Time needed to complete a BPO Call Center project on oDesk.
Average BPO Call Center Freelancer Feedback Score
BPO Call Center oDesk freelancers typically receive a client rating of 4.17.
Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.
Experienced in Google Maps, Google Earth, Lead Generation, Contacts Search, Web Research, Microsoft Excel Applications, Google Docs., Customer Service and Various Administrative tasks. I am fast learner, very focused on my work and able to deliver task/work efficiently and effectively without compromising the quality of the result . My aim is to build long-lasting relationship with clients. I have a very keen eye for details and has the ability to perform multiple tasks effectively and efficiently.
Michael C. Agency Contractor
Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!
samantha regalado Agency Contractor
Being a freelancer and having experience working in a call center helped me develop my verbal and comprehensive skills. Majority of my working environment revolves on my communication skills, interacting with different types of people from all over the world while enhancing my computer capabilities. I manage my time very well and am very effective when delivering output. My natural talent for multitasking, my wide knowledge of accounting and mathematics and my competent disposition will serve as my tools in getting the job done.
I have 10 years of experience with the BPO( Business Process Outsource) Industry and have worked as a Team Leader, Communication Trainer, Coach and a Support Executive. Skilled at prioritizing and work concurrently on multiple tasks.
Hi, I'm Mariel and I recently moved to the US. I'm very much attentive and a detail oriented person, I like asking questions because I do not want to repeat a whole task just because I miss something or I failed to ask. I'm an AB linguistics and Literature major in English. I am a dedicated worker, I make sure that I ask questions to avoid repeating my task all over again. I have also worked for was oDesk Customer Support. I have experience with social media marketing using facebook. I can update Facebook business pages.I can do wordpress and can be your personal assistant.I had customer service experience from US companies, I have worked for Citibank also I've worked for Amazon, Expedia and American Diabetes Association too. I'm fond of being just in front of the computer, I can search anything on the internet, I can research things beyond searching, I can upload pictures, I can type too.and can teach English too. I can say I'm fluent in both English and Tagalog and I'm very much interested to learn new things that I haven't encountered before. You can trust me in things that you can't do I promise to keep things confidential, had a lot of experiences working with American Companies so I'm sure I can always deliver World Class Customer Service.Please hire me.
Have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.
We are a Philippine based BPO company that grew from humble beginnings, we provide a variety of different business services, and perform with excellence, integrity and commitment. We aim to keep our clients happy by fostering good working relationships, based on trust and transparency. Our corporate values drive our objectives and serve as guideposts by which we achieve remarkable results for our clients and the industries in which we operate. We are committed to excellent customer service. We have the best agents and make sure that every business interaction results in a positive experience, maintaining the loyalty of every customer. Our dedication, hard work and swift action will ensure your clients’ complete satisfaction. We have honest, reliable, responsible and trustworthy staff who respect your clients’ information and privacy. We specialize inbound and outbound, order taking, appointment setting. lead generation and data entry services
VISION To be a globally competitive significant member of online workforce equipped with knowledge, skills and expertise in the utilization of the English language as key factor for very satisfactory outputs. CAREER OBJECTIVE To find a challenging long/short-term job as an online employee which will sharpen my English speaking and writing skills, makes my career endeavor meaningful, enhances my capabilities, provides opportunity for continuous learning as well as dynamic career experience.