My Name is Suzan Abdallah, Am a professional trainer accredited to run a diversified set of soft skills programs from two of most worldwide reputable institutes (Achieveglobal and Development Dimensions International DDI). In addition to that I have my MBA
My Name is Suzan Abdallah, Am a professional trainer accredited to run a diversified set of soft skills programs from two of most worldwide reputable institutes (Achieveglobal and Development Dimensions International DDI). In addition to that I have my MBA in HR track and my experience refined through instructing and facilitating more than 300 class-room trainings. Along the last 8 years, I worked at a top multinational company as a training manager facilitating leadership and soft skills programs as for example: communication skills, presentation skills, Negotiation skills, change management, effective decision making, problem solving, customer service, business etiquette, HR management, professional selling skills, Social Styles, organization Behavior, coaching for success, managing performance problems, managing effective discussions, situational leadership, influential leadership and interviewing skills( STAR selection).
My facilitation skills were refined through passing with many job-related certifications including:
• Tools For Trainer Excellence(TFTE) Certification , Achieveglobal ,South Africa , October 2007
• Train The Trainer (TTT) Performance Model/On boarding project Launch, Abbott Sales Training Conference AAACE, Kualalumpur, Feb.2008
• Leadership Programs Certification( including 60 programs: Service Plus, Coaching for Success, Coaching for improvement, Managing Performance Problems, Influential Leadership, Effective Decision Making, Rapid Decision Making ,…….etc) ,DDI ,Manilla , May 2008.
• Professional Selling Skills for Pharmaceutical Rep. Certification (PSSRx) ,Achieveglobal ,South Africa , November 2008 which includes the following modules:
o Four Core Skills (FCS),
o Customer Concerns and Indifference (CIC),
o Listening and Rapport Building,
o Advanced Probing Strategies.
• Actively participated in Situational Leadership training program, Cairo, July 2008
• Accomplished the safety driving training Certification, Cairo, August 2008
• Focus On Selling (FOS) Abbott In-house Program Certification (TTT), Dubai, Feb. 2009
• Focus On Coaching Abbott In-house Program Certification (TTT), Dubai, Feb. 2009
• Abbott New Leader Certified Trainer, Cairo, April 2009
• Focus ON Styles Abbott In-house Program Certification (TTT), Dubai, Dec.
• STAR Selection Certified Trainer, Cairo, February 2010
• Predator online Territory Management Simulation, Cairo, 2011
• Abbott Global e-learning Trainer , Singapore , March 2012
• (I Sell) Global Training certified Designer , Dubai, January 2012
• Managing Performance discussions (TTT), Cairo, September 2012
• Sherry Shalabi Business Etiquette Diploma January 2013.
Of the significant milestones in my life is that I obtained my Master of business Administration MBA with major HR by March 2012.
Also, a vital skill i have is coaching for maximizing people performance and i used to coach employees through face 2 face coaching, field coaching and online coaching